Q4 Promo: Fast Ways to Free Stays
Sep 28, 2011, 9:39 am
#151
Join Date: Aug 2006
Location: AGP
Programs: UA *G 1MM, DL GM, HH Diamond, PC Gold
Posts: 255
I called in too. First CSR was clueless to the promotion or the problem so sent me to a supervisor.
The supervisor investigated and found the problem where the promo codes they created were reversed. What they said and what they DO are backwards. She said she is going to escalate and get this fixed. It was news to her. I also brought up the concern that when they fix this, would it flip me back (since they are mapped backwards)? She assured me it won't (really?) but made a note in my account that I had requested free nights.
I also suggest having a note placed on your account as well and it seems that if it does post wrong we have recourse to get it corrected.... just a pain to be the trailblazers on this problem...
The supervisor investigated and found the problem where the promo codes they created were reversed. What they said and what they DO are backwards. She said she is going to escalate and get this fixed. It was news to her. I also brought up the concern that when they fix this, would it flip me back (since they are mapped backwards)? She assured me it won't (really?) but made a note in my account that I had requested free nights.
I also suggest having a note placed on your account as well and it seems that if it does post wrong we have recourse to get it corrected.... just a pain to be the trailblazers on this problem...
Sep 28, 2011, 10:01 am
#152
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,466
Registered for the FN & emailed DD last night to confirm. Received reply this morning stating I registered for double points, emailed back to explain the situation & requested to revert back to FN. Glad I kept a screen printout of the registration.
Sep 28, 2011, 11:16 am
#155
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
I think the best solution has been indicated above: Rather than fuss and fuss, instead wait until the "end" and have them retroactively switch it back to what you want. Even if there's no "policy" for doing that, there's enough evidence of FUBAR here (plus testimony that the end-game switch has been granted before) that they'll do it. I'm not defending HH, or trying to make it easier for them -- rather, trying to suggest a lower blood pressure solution.
Sep 28, 2011, 11:30 am
#156
Join Date: Aug 2005
Location: HPN
Programs: not anymore! I'm FREE!
Posts: 3,459
Gee, it would be nice if the HHonors web page had a "My Promotions" section where you could see what you're signed up for... 
Anyway, has anyone signed up for double points, called, and were told they were signed up for the free night? All the examples in this thread are the opposite. But what I want (and think I signed up for) is double points.
Anyway, has anyone signed up for double points, called, and were told they were signed up for the free night? All the examples in this thread are the opposite. But what I want (and think I signed up for) is double points.
Sep 28, 2011, 11:39 am
#157
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
Signed up yesterday for Q4 promotion , chose free nights.
Called today for info on 6 month time limit , and was told I chose double points . No, i did not . They cleared the account and told me to sign up again .
I did . Called back HH to verify choice , and they told me again I chose double points . No I did not . They manually fixed the problem .
They have a glitch in the system , so I would double check with Hilton what your selection was for the Q4 promotion
Called today for info on 6 month time limit , and was told I chose double points . No, i did not . They cleared the account and told me to sign up again .
I did . Called back HH to verify choice , and they told me again I chose double points . No I did not . They manually fixed the problem .
They have a glitch in the system , so I would double check with Hilton what your selection was for the Q4 promotion
Sep 28, 2011, 12:25 pm
#158
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 600k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
Sep 28, 2011, 3:07 pm
#159
Join Date: Aug 2010
Location: Texas
Programs: AA EXP, UA Premier Plat, Alaska MVP Gold, HHonors Diamond, SPG Platinum, Hyatt Platinum
Posts: 2,053
Given "customer service" for HHonors, this is a HORRIBLE idea. If you don't get this fixed up front, you're LESS likely to get a good result in the end.
Sep 28, 2011, 3:27 pm
#160
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
From FAQ:
Where can HHonors members use their Free Night certificate?
Certificates can be redeemed for use at any of our 3700+ Hilton Worldwide properties, at all brands, however the HHonors member must book their room in advance, make the reservation through Hilton Reservations and Customer Care (HRCC), and complete the stay prior to the certificate expiration.
From fine print on the promotion page:
The free night certificate is valid at participating hotels in the Hilton Worldwide portfolio for 6 months after the date of issuance, as noted on the certificate.
1. Any Hilton
2. Participating Hiltons.
Sep 28, 2011, 3:39 pm
#161
Join Date: Jan 2009
Location: YUL
Programs: UA (G), AA(P),AP (SE), hhonors (D), marriott rewards (G), Priority Club (G),National Emerald(EE)
Posts: 170
Ah! I like this promo
Ah Hilton...you got me back!
After few years with Hilton Diamonds, I was just about to switch to Priority Club. Hiltons are simply just too popular and get difficult to book where I am until the end of the year. This week is actually my first week in a Holiday Inn.
But this promo is very nice. It is demanding as you have to pack and unpack every night...but hey, the reward is worth it. It's just sad that those coupon will have to be consumed before June...I'll have to be creative in using them...but I'm sure I can! ;-)
After few years with Hilton Diamonds, I was just about to switch to Priority Club. Hiltons are simply just too popular and get difficult to book where I am until the end of the year. This week is actually my first week in a Holiday Inn.
But this promo is very nice. It is demanding as you have to pack and unpack every night...but hey, the reward is worth it. It's just sad that those coupon will have to be consumed before June...I'll have to be creative in using them...but I'm sure I can! ;-)
Sep 28, 2011, 4:19 pm
#162
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,466
DD just emailed back to confirm the FN selection, they're aware of the glitch & trying to get it resolved ASAP.
Sep 28, 2011, 6:16 pm
#163
Join Date: Jan 2004
Location: Germany
Programs: GP Dia, HH Dia, Marriott Gold, Club Carlson Gold
Posts: 139
Sep 28, 2011, 7:29 pm
#164
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Shoooot...I will have a 6-night stay at Hilton Whistler around X'mas, where is excluded! Other than this stay, I will have 3 stays (each stay is one-night) in Q4. Does it mean I have to do a mattress run to secure a free night coupon?
Sep 28, 2011, 7:32 pm
#165
Join Date: Mar 2007
Location: AVL
Programs: Hhonors Diamond, Bonvoy LT Plat, TSA vilifier extraordinaire, Once upon a time... US Silver, AA Gold
Posts: 1,313