Q4 Promo: Fast Ways to Free Stays
Sep 27, 2011, 6:46 pm
#121
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
Welcome to FlyerTalk, jershu01! ^
I am affirming that the same thing has happened to me twice now. It took a CSR to manually establish (or work magic) that I elect nights.
I'd also like to ask again if a property's in/out status can change over the course of the promo. Thanks.
I am affirming that the same thing has happened to me twice now. It took a CSR to manually establish (or work magic) that I elect nights.
I'd also like to ask again if a property's in/out status can change over the course of the promo. Thanks.
Diamond Desk CSR confirmed there is a glitch and they are working on the problem.
She was very efficient and manually signed me up for free nights.
Now to answer your question. I know last free night promo, one hotel I frequent was on the opt out list but they actually were participating. So that status changed for the better for me.
Sep 27, 2011, 6:47 pm
#122
Join Date: May 2010
Location: PHL
Programs: Hyatt Diamond, MR Gold, HH Diamond, US Plat, Hertz PC
Posts: 24
I called and had the same error - the CSR wasn't aware of the promotion. Looked into my profile and told me I was signed up for points.
She told me to call back, so I'll just call again.
She told me to call back, so I'll just call again.
Welcome to FlyerTalk, jershu01! ^
I am affirming that the same thing has happened to me twice now. It took a CSR to manually establish (or work magic) that I elect nights.
I'd also like to ask again if a property's in/out status can change over the course of the promo. Thanks.
I am affirming that the same thing has happened to me twice now. It took a CSR to manually establish (or work magic) that I elect nights.
I'd also like to ask again if a property's in/out status can change over the course of the promo. Thanks.
Sep 27, 2011, 6:47 pm
#123
Join Date: Mar 2009
Location: Connecticut
Programs: Hilton Diamond, Delta Gold, Marriott Gold
Posts: 342
Sep 27, 2011, 7:01 pm
#125
Join Date: Nov 2009
Location: MRY
Posts: 430
Sigh. +1 My CSR said she couldn't change it as she didn't have the promo code and to call back October 1st. Super. Just another simple thing that turns out to be not so simple.
Sep 27, 2011, 7:39 pm
#126
Join Date: Jan 2011
Location: WI
Programs: Hilton Diamond, Marriott Platinum, CO/Star Platinum/Gold, National Executive Elite
Posts: 366
Sep 27, 2011, 8:41 pm
#128
Join Date: Aug 2003
Location: Cullman, Alabama
Programs: Hilton Gold, Marriott Gold, IHG Gold, SPG Gold
Posts: 648
List of International Opt Out's
Here is your list of International Hilton Hotels who are Opting Out of this promotion:
INTERNATIONAL
Hilton Whistler Resort & Spa
Hilton Garden Inn Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Montreal / Dorval Airport
Hilton Dortmund
Hilton London Kensington
Doubletree by Hilton Kos / Helona Resort
Hilton Eilat Queen of Sheeba
Tel Aviv Hilton
Hilton Tokyo Bay
Grand Hilton Seoul
Hilton Royal Parc Soestduinen
Doubletree by Hilton Istanbul Old Town, Turkey
INTERNATIONAL
Hilton Whistler Resort & Spa
Hilton Garden Inn Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Montreal / Dorval Airport
Hilton Dortmund
Hilton London Kensington
Doubletree by Hilton Kos / Helona Resort
Hilton Eilat Queen of Sheeba
Tel Aviv Hilton
Hilton Tokyo Bay
Grand Hilton Seoul
Hilton Royal Parc Soestduinen
Doubletree by Hilton Istanbul Old Town, Turkey
Sep 27, 2011, 9:31 pm
#129
Join Date: Dec 2010
Location: Memphis, TN
Programs: Hilton Honors Diamond, Delta Silver Medallion, Avis First
Posts: 31
Same issue here as reported by others. Called Diamond Desk tonight to confirm which option I was registered for- was told double points not nights. CSR was a little unclear on the promo and said that they had not been given any info as of yet. Pulled my account and was able to determine the correct promo code and got me changed. She said I was the fourth call she had taken tonight and felt bad that I seemed to know more about the promo than she did..... All rectified and on my way in less than 5 minutes.
Sep 27, 2011, 10:19 pm
#130
Join Date: Apr 2002
Posts: 2,388
Are you guys getting confirmation e-mails from Hilton after signing up through the web site? If so, are they for the correct choice even though it is wrong in HH's system?
Sep 27, 2011, 10:37 pm
#133
Join Date: Feb 2007
Location: Umeå, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
Same here, called and they said that I had registered for double points (which I did not) and that I had to call back 1 October to have it deleted and changed... sigh... how difficult can this be? This is the second time I know of that something similar has happened...
Sep 27, 2011, 10:47 pm
#134
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Question - If I have the following reservation
day #1 - cash booking
day #2 - award booking
day #3 - cash booking, all at same hotel,
is that, for the purpose of this promotion, 2 "stays" or just 1 "stay".
day #1 - cash booking
day #2 - award booking
day #3 - cash booking, all at same hotel,
is that, for the purpose of this promotion, 2 "stays" or just 1 "stay".
Sep 27, 2011, 11:14 pm
#135
Join Date: May 2005
Posts: 4,872
For the purpose of any promotion, status, or anything else HH-related, it's 1 stay if the nights are back to back at the same property.