Hilton Chicago O'Hare Airport {US-IL}
Aug 27, 2004, 4:45 am
#91
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Sorry to hear about your experiences there .. as far as I know they do not have an exec lounge ... i have stayed there a couple of times however and was always offered breakfast coupons... same with the health club, complimentary access ... sounds like your status was not on the file maybe? Did you show your GOLD status card? ... hmm sounds like they did not treat you with the respect due.
PB
PB
Aug 27, 2004, 4:55 am
#92
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
Itsa typical tired airport hotel with constant personnel turnover. This is a perfect example why one should always carry a copy of the HH T&C for frustrating times such as this and/or ask for the hotels HH Manager. Sometimes its easier to return to the FD the next morning and ask for the certs etc from a better trained employee.
MisterNice
MisterNice
Aug 27, 2004, 6:14 am
#93
Join Date: Aug 2004
Location: CLE
Posts: 9,816
Originally Posted by MisterNice
Itsa typical tired airport hotel with constant personnel turnover. This is a perfect example why one should always carry a copy of the HH T&C for frustrating times such as this and/or ask for the hotels HH Manager. Sometimes its easier to return to the FD the next morning and ask for the certs etc from a better trained employee.
MisterNice
MisterNice
Aug 27, 2004, 8:02 am
#94
Join Date: Dec 2003
Location: TVC
Programs: HH, NWA
Posts: 104
I got stuck in ORD a couple years ago when storms pretty much shut down the airport. Went over to the Hilton and got their last available room. My luggage was all sitting in the airport, so I asked the consierge if I could get a comb, toothbrush, etc. She told me to go to the gift shop and buy them.....
Stay at a 50.00 Super 8 or a 70.00 Hampton and they'll give you those things with a smile.......
Stay at a 50.00 Super 8 or a 70.00 Hampton and they'll give you those things with a smile.......
Aug 27, 2004, 8:40 am
#95
Join Date: Oct 2000
Location: From and of Boston.
Posts: 4,973
I've found the Doubletree in Rosemont to be a pretty good place to stay near ORD. Decent rooms, friendly enough staff, a surprisingly good restaurant, and frequent shuttles between the hotel and airport. Unfortunately, getting to the hotel means finding your way to the ORD shuttle hell, but coming back is humane.
Aug 27, 2004, 9:12 am
#96
Join Date: Aug 2001
Posts: 1,338
Two GREAT stays at this hotel
I've stayed at the ORD Hilton twice during the past three months. Each time, I arrived at the hotel after 10:30 p.m. after I've missed my last connecting flight home due to bad weather.
The first time I was upgraded to a Junior suite, given coupons for about 8 bottles of water ("You must be dehydrated," said the check-in clerk), and a breakfast coupon. When I mentioned at check-in that I had no cell phone and that my husband had no clue that I was stranded in ORD, the Hilton security guard immediately passed me his own cell phone and told me to call my husband.
The second time I was given a regular room because no suites were available. I was given coupons for water and breakfast. When I asked, I was also given a coupon for an amenity packet (toothbrush, toothpaste, comb, etc.)
On this second stay, I was rushing home to meet my teenage son, who was flying home after a six-week summer program in LAX. After checking into the hotel, I found out that my son was overnighting in DEN due to an aircraft mechanical problem and was being re-routed home the next day through ORD. So, I decided to hang around ORD the next day and catch the same flight home with him.
I met my son at the gate when he arrived in ORD. I took him back to the ORD Hilton where the front desk gave me another breakfast coupon so that my son and I could have breakfast together.
I'm sorry that others have had bad experiences at this hotel, but I have found all the personnel at this hotel to be very helpful.
The first time I was upgraded to a Junior suite, given coupons for about 8 bottles of water ("You must be dehydrated," said the check-in clerk), and a breakfast coupon. When I mentioned at check-in that I had no cell phone and that my husband had no clue that I was stranded in ORD, the Hilton security guard immediately passed me his own cell phone and told me to call my husband.
The second time I was given a regular room because no suites were available. I was given coupons for water and breakfast. When I asked, I was also given a coupon for an amenity packet (toothbrush, toothpaste, comb, etc.)
On this second stay, I was rushing home to meet my teenage son, who was flying home after a six-week summer program in LAX. After checking into the hotel, I found out that my son was overnighting in DEN due to an aircraft mechanical problem and was being re-routed home the next day through ORD. So, I decided to hang around ORD the next day and catch the same flight home with him.
I met my son at the gate when he arrived in ORD. I took him back to the ORD Hilton where the front desk gave me another breakfast coupon so that my son and I could have breakfast together.
I'm sorry that others have had bad experiences at this hotel, but I have found all the personnel at this hotel to be very helpful.
Aug 27, 2004, 9:19 am
#98
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
If a hotel declines known benefits then simply call the HHonors number on your HH card and let the front desk argue their way out of it with the phone reps. I've only had to do this a couple of times (once with Marriott) and it worked!
Aug 27, 2004, 2:04 pm
#99
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,820
Originally Posted by bamboola
I've stayed at the ORD Hilton twice during the past three months. Each time, I arrived at the hotel after 10:30 p.m. after I've missed my last connecting flight home due to bad weather.
The first time I was upgraded to a Junior suite, given coupons for about 8 bottles of water ("You must be dehydrated," said the check-in clerk), and a breakfast coupon. When I mentioned at check-in that I had no cell phone and that my husband had no clue that I was stranded in ORD, the Hilton security guard immediately passed me his own cell phone and told me to call my husband.
The second time I was given a regular room because no suites were available. I was given coupons for water and breakfast. When I asked, I was also given a coupon for an amenity packet (toothbrush, toothpaste, comb, etc.)
On this second stay, I was rushing home to meet my teenage son, who was flying home after a six-week summer program in LAX. After checking into the hotel, I found out that my son was overnighting in DEN due to an aircraft mechanical problem and was being re-routed home the next day through ORD. So, I decided to hang around ORD the next day and catch the same flight home with him.
I met my son at the gate when he arrived in ORD. I took him back to the ORD Hilton where the front desk gave me another breakfast coupon so that my son and I could have breakfast together.
I'm sorry that others have had bad experiences at this hotel, but I have found all the personnel at this hotel to be very helpful.
The first time I was upgraded to a Junior suite, given coupons for about 8 bottles of water ("You must be dehydrated," said the check-in clerk), and a breakfast coupon. When I mentioned at check-in that I had no cell phone and that my husband had no clue that I was stranded in ORD, the Hilton security guard immediately passed me his own cell phone and told me to call my husband.
The second time I was given a regular room because no suites were available. I was given coupons for water and breakfast. When I asked, I was also given a coupon for an amenity packet (toothbrush, toothpaste, comb, etc.)
On this second stay, I was rushing home to meet my teenage son, who was flying home after a six-week summer program in LAX. After checking into the hotel, I found out that my son was overnighting in DEN due to an aircraft mechanical problem and was being re-routed home the next day through ORD. So, I decided to hang around ORD the next day and catch the same flight home with him.
I met my son at the gate when he arrived in ORD. I took him back to the ORD Hilton where the front desk gave me another breakfast coupon so that my son and I could have breakfast together.
I'm sorry that others have had bad experiences at this hotel, but I have found all the personnel at this hotel to be very helpful.
Aug 27, 2004, 2:12 pm
#100
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I'm sorry to hear of the poor treament - it would substantiate
My experiences have been quite good, good reception and all the perks I could expect. Close to public transport, easy access to the airport (when they don't have hallways cluttered with pieces of walkways under repair,) the usual HH benefits.
The poor experiences would possibly be addressed by MisterNice's recommmendation:
Originally Posted by MisterNice
Itsa typical tired airport hotel with constant personnel turnover....
The poor experiences would possibly be addressed by MisterNice's recommmendation:
Originally Posted by MisterNice
...a perfect example why one should always carry a copy of the HH T&C for frustrating times such as this and/or ask for the hotels HH Manager...
Aug 27, 2004, 7:45 pm
#101
Join Date: Jun 2004
Posts: 276
They always recognized my status at ORD Hilton
I have stayed there several times, and always had gold status recognized with breakfast coupons, health club access, and even a comp drink at the sports bar. I found the pool and hot tub at the health club refreshing. The steak house is good enough that I have met there with clients even when not staying at the hotel (warning - scantily clad waitresses - might not be for everyone). The other restaurant is only so-so.
The only complaint I have had about this property is that sometimes the room rates are extremely high. But I have also gotten a $99 rate at the last minute when a flight was cancelled.
BJfly
The only complaint I have had about this property is that sometimes the room rates are extremely high. But I have also gotten a $99 rate at the last minute when a flight was cancelled.
BJfly
Aug 27, 2004, 10:26 pm
#102
Join Date: Aug 2001
Location: Cerritos, CA
Programs: AA Plat; HH Gold; Marriott Silver; UCLA Fan
Posts: 798
Originally Posted by BJfly
I have stayed there several times, and always had gold status recognized with breakfast coupons, health club access, and even a comp drink at the sports bar. I found the pool and hot tub at the health club refreshing. The steak house is good enough that I have met there with clients even when not staying at the hotel (warning - scantily clad waitresses - might not be for everyone). The other restaurant is only so-so.
The only complaint I have had about this property is that sometimes the room rates are extremely high. But I have also gotten a $99 rate at the last minute when a flight was cancelled.
BJfly
The only complaint I have had about this property is that sometimes the room rates are extremely high. But I have also gotten a $99 rate at the last minute when a flight was cancelled.
BJfly
Aug 28, 2004, 6:02 am
#103
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
Sorry you had such a bad stay. Like most of the others, my night at the ORD Hilton was also due to missing the last flight out in bad thunderstorms. It was 2 years ago and after sitting out on the runway for 2 hours and then taxiing back in (stale crew) and fighting the crowds at the gate because the CO Elite line couldn't do anything (claimed my ticket showed up as "used") , I was just so happy to have a quiet room, a hot bath and food that I would have stayed in a closet with those amenities. But they gave me a free breakfast coupon without being asked.
Aug 29, 2004, 11:02 am
#104
Join Date: Aug 2003
Location: London, UK
Programs: AA EXP 1MM, HH Gold, dirt loads of places.
Posts: 1,657
I've also found the ORD Hilton OK, always got the vouchers etc. No concierge's lounge but you can't have everything.
In fact, just a few weeks ago I was returning CLT-LHR when my CLT-ORD connection had a mechanical. AA said I couldn't get a connection that night, so we arranged for me to 120-20 to United up to ORD, overnight in ORD and get the morning flight the next day. I was on an AAward ticket in first.
Long story short, the AA staff at CLT were wonderful, the AA staff (or at least the supervisor on duty) at ORD was diabolical and rude. They wanted me to stay in a Holiday Inn, miles from the airport, and said I could check in 40 minutes before the flight across the pond. Must get round to writing a letter of complaint.
So I crossed the street to the Hilton, explained matters to the receptionist, who let me have a room for less than half of rack rate. That's the way to keep customers coming back
On the subject of cheap rooms there, I just got a twin for my SO & the youngster for the Saturday night before Thanksgiving for around $100
In fact, just a few weeks ago I was returning CLT-LHR when my CLT-ORD connection had a mechanical. AA said I couldn't get a connection that night, so we arranged for me to 120-20 to United up to ORD, overnight in ORD and get the morning flight the next day. I was on an AAward ticket in first.
Long story short, the AA staff at CLT were wonderful, the AA staff (or at least the supervisor on duty) at ORD was diabolical and rude. They wanted me to stay in a Holiday Inn, miles from the airport, and said I could check in 40 minutes before the flight across the pond. Must get round to writing a letter of complaint.
So I crossed the street to the Hilton, explained matters to the receptionist, who let me have a room for less than half of rack rate. That's the way to keep customers coming back
On the subject of cheap rooms there, I just got a twin for my SO & the youngster for the Saturday night before Thanksgiving for around $100
Sep 3, 2004, 9:18 pm
#105
Join Date: Jun 2001
Posts: 307
Another sorry to hear about your bad stay here. We just checked out of the ORD Hilton yesterday pre-flight after one night. Gold here. Upon check in our room key was waiting for us along with breakfast coupons and free water bottle coupons.