Hilton Chicago O'Hare Airport {US-IL}
Nov 7, 2006, 6:34 pm
#151
Join Date: Aug 2003
Location: NYC
Programs: UA 1.5 Million Mile flyer, Hilton Diamond, Bonvoy Gold, Hertz 5* and PC since 1985
Posts: 5,611
Call the Police next time. They tried this crap on me at the Mandalay Bay Hotel in Vegas. I told them that they had stolen my package and were holding it ransom and I will be calling the police.
Nov 7, 2006, 10:27 pm
#152
Join Date: Aug 2002
Location: MSP (Mahtomedi, MN, USA) - Delta hub captive, Marriott Gold, US Mint Silver, CVS Red
Programs: "We've been starving, and sitting on a ham sandwich the whole time."
Posts: 1,482
very shabby. please post a follow up when you hear back from the folks at HH.
Nov 8, 2006, 2:03 am
#153
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
They did the same thing to me at the Las Vegas Hilton. I had 9 packages/documents arriving during my 6 night stay. They charged from 5-14 USD pr. package/document. And as you said, I had to go down to the "business centre" and get them
Very tacky, wrote the manager at the hotel, haven't heard squat!
Very tacky, wrote the manager at the hotel, haven't heard squat!
Nov 8, 2006, 9:25 am
#154
Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
This is wrong...just plain wrong!...Whatever happened to the concept of service in the hospitality industry? If a hotel insisted on this policy...and fortunately most do not...it would be grounds for me not to utilize that property again!
Nov 8, 2006, 9:28 am
#155
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,162
Originally Posted by BDLORD
Call the Police next time. They tried this crap on me at the Mandalay Bay Hotel in Vegas. I told them that they had stolen my package and were holding it ransom and I will be calling the police.
Nov 8, 2006, 10:34 am
#156
Join Date: Jan 2006
Location: LAS
Programs: United Gold, Bonvoy Titanium, Hilton Gold, Wyndham Diamond, Hyatt Explorist
Posts: 601
Working logistics for trade shows in my company, we have run into this many times. Always, however, the hotels have informed us ahead of time that there is a fee for package delivery. Usually it is in the terms and conditions of the room rate.
If we have multiple rooms booked at the hotel, we generally ask them to give us a discount on the delivery fee, for example, only charge us for one package per day instead of once per package, and they generally agree to this, but we negotiate this in advance.
If we have multiple rooms booked at the hotel, we generally ask them to give us a discount on the delivery fee, for example, only charge us for one package per day instead of once per package, and they generally agree to this, but we negotiate this in advance.
Nov 8, 2006, 2:46 pm
#157
FlyerTalk Evangelist
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
Almost all full service hotels ding you $5-$10 for a package delivery. For most other hotels/motels it is free. Ditto for high speed internet. Ditto for parking charges. Ditto for any Business Center usage. It is an outdated custom because they consider it free money.
MisterNice
MisterNice
Nov 8, 2006, 2:59 pm
#158
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Originally Posted by MisterNice
Almost all full service hotels ding you $5-$10 for a package delivery. For most other hotels/motels it is free. Ditto for high speed internet. Ditto for parking charges. Ditto for any Business Center usage. It is an outdated custom because they consider it free money.
MisterNice
MisterNice
Nov 8, 2006, 5:40 pm
#159
Join Date: May 2005
Programs: NW-Silver, US, UL, IA, DL, Marriott & *wood-Gold, HH-Diamond, PC- Plat. Hyatt Diamond
Posts: 60
That's not the only thing going on there
This same hotel UPS Store got me good in a similar vain the $3.00 charge to send an outgoing third party billing DHL envelope. Then on top it, they did not send it out in time. See the thread:
http://www.flyertalk.com/forum/showthread.php?t=604840
http://www.flyertalk.com/forum/showthread.php?t=604840
Nov 8, 2006, 6:00 pm
#160
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Try dropping off a package at the same kind of store at NYC's Javits Convention Center. They wanted $50 per outgoing package! I called FedEx and they picked our stuff up from the booth. LOTS of other people wanted to give the FedEx driver packages, but the driver couldn't take them. She would have filled her entire truck. This kind of store also often wants $ for blank UPS/FedEx airbills.
Jun 26, 2007, 4:40 pm
#161
Join Date: Jun 2003
Location: MLI
Programs: United 1k 1 MM
Posts: 1,705
Hilton- O'Hare Question
My family and I are travel to AMS in July. I will be meeting up with them at ORD (flying in after a business trip, they from our home airport). We have about seven hours to kill and has wondering if anyone has ever rented a room during the day at the Hilton? I know you can pay a fee to use their gym but was looking for feedback on the rate and the time-limit for the room?
Thank you in advance.
Thank you in advance.
Jun 26, 2007, 8:18 pm
#162
Join Date: Feb 2000
Location: Chicago, IL, USA
Programs: AA EXP, Hilton Diamond
Posts: 574
Day Rooms at OHare
I have twice rented a day room. It is good from 9:00 a.m. through 6:00 p.m. It is about 50% of the regualar room rate. Day rooms are not always available. You get full HH points for dollars spent, I did not check about stay credits or night credits. The rooms are not available on line, only by phone to the hotel.
Oct 28, 2007, 6:58 am
#163
Join Date: Oct 2007
Location: ORD
Programs: Aer Lingus Gold Circle, Virgin America Elevate, Qantas
Posts: 10
I wholeheartedly second that. I stayed there in April '06 and it was not a pleasant stay. Staff were rude (with the exception of the woman at check in), the restaurant was a disaster (overpriced, our food was cold, service was beyond slow) and we were left waiting for a shuttle for 45+ minutes. I'd sooner stay in a YHA than stay there again.
Mar 16, 2008, 11:28 am
#164
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
I have stayed there in February and as usual written a trip report with pictures and - as a new feature on my homepage - a short movie about the room
Could be found here
The movie might takes some time to load ....
Could be found here
The movie might takes some time to load ....