Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
Apr 21, 2018 | 2:39 am
#376
Join Date: Jun 2011
Posts: 796
My Hilton Aspire card showed I earned 178k+ points last statement. It´s been almost 3 weeks. Called Amex, and they said to check with Hilton. Called hilton and they said they don´t see anything from their end. It´s wild goose chasing with these two. Don´t know how to track them down.
Apr 21, 2018 | 4:27 am
#377
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,221
Someone claiming to be from Hilton reached out to me on here thru PM. I assumed it was legitimate and only provided them my HHonors number. My guess is that it actually is a problem from Hilton’s end because when I speak to American Express they tell me the dates they sent the HHonors points, and the amount of points they sent to Hilton. Why they aren’t credited to my HHonors account I do not know, which is why I put most of the blame on Hilton. It’s not a case of two different HHonors numbers because I already dealt with that two years ago, and made sure I had only one number on my credit card accounts.
In any case, I think I made some headway because I got a bunch of phone calls from higher ups today from executive offices. Obviously it was Friday so not much was done, but it appeared they were going to be doing something next week.
The email addresses I used to get this escalated were [email protected], [email protected], and [email protected]
good luck
The email addresses I used to get this escalated were [email protected], [email protected], and [email protected]
good luck
Last edited by NWplatinum; Apr 21, 2018 at 4:32 am
Apr 23, 2018 | 2:10 pm
#378
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,221
Apparently someone in an American Express executive office whose been really nice to me told me I’m not alone. It’s a problem system-wide where people are having to wait 6-8 weeks for their points to credit. I don’t know why? Perhaps people were committing fraud and running up large balances and then getting the points and refunding things.
They told me i should see my points by June or July so that seemed like the only logical explanation to me me that people are committing fraud and getting inflated Hilton points and refunding. .
They told me i should see my points by June or July so that seemed like the only logical explanation to me me that people are committing fraud and getting inflated Hilton points and refunding. .
Mar 18, 2019 | 5:05 pm
#382
Join Date: Feb 2015
Posts: 129
Base points missing but bonus points posting?
I had a stay two weeks ago which is showing on my stay history, but there are 0 base points and 0 diamond bonus, but there are 2000 points for the 2019 Points Unlimited Bonus and also 1000 diamond my way bonus points. The same thing is showing for a stay a couple of days ago, does anyone know why this might be? They were normal bookings made during the sale so should be points earning.
I submitted a missing stay form last week but havent had any response yet.
I submitted a missing stay form last week but havent had any response yet.
Mar 19, 2019 | 4:28 pm
#384
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 7,148
Despite the general unhelpfulness of the email customer service (both IME and as reported here in other threads), I sent them an email about a recent stay which didn't credit properly and they credited the right amount of points within a few hours.
I also emailed the hotel a few days before emailing Hilton directly - the hotel replied after Hilton did, so it's possible that the hotel actually took a few days to fix it, and it was coincidental that I emailed Hilton at the same time
I also emailed the hotel a few days before emailing Hilton directly - the hotel replied after Hilton did, so it's possible that the hotel actually took a few days to fix it, and it was coincidental that I emailed Hilton at the same time
Mar 20, 2019 | 6:05 am
#385
Join Date: Oct 2009
Location: ATL
Programs: DL DM/MM; Hilton Diamond; National Exec
Posts: 276
I have a stay from a month ago that shows up as a past stay with zero points of any kind earned, even though it was a normal paid stay booked through the hilton web site and paid on a hilton aspire card. Submitted the usual missing stay form that says will take up to a week for the points to show up, and a week later nothing at all.
Apr 4, 2019 | 9:02 am
#386
Join Date: Apr 2007
Location: Anywhere
Posts: 7,063
Missing Diamond bonus and welcome points
I’ve never encountered this before hence wish to check if it’s normal. I just stayed at a Hilton hotel. Normally when the stay posts it will post together with the 100% Diamond bonus and 1,000 welcome points. But this stay was missing both. Is it normal? I would’ve thought everything is posted automatically based on one’s status?
What is the best way of getting the missing points regularised? Email or call?
What is the best way of getting the missing points regularised? Email or call?
Apr 4, 2019 | 10:33 pm
#389
Join Date: Nov 2003
Location: CGK/KOA
Programs: QR Plat, AA PP, Hilton Diamond
Posts: 1,784
Funny. Just had this happen to me. Stay Hilton Colombo. Missing diamond points and myway 1000 bonus. Emailed diamond desk. Within literally 15 minutes, I had an email back from the desk confirming the correct points are now in.
Apr 5, 2019 | 4:29 am
#390
Join Date: Mar 2007
Location: NCL
Programs: BA Gold, SK Gold, Hilton Diamond, IHG Platinum, Bonvoy Gold, Radisson VIP
Posts: 346
It looks like IT issues again. I had two stays last weekend - Friday night posted fine, but Saturday missing the 100% bonus and 1000 myway bonus points. I submitted a form on Monday and no reply.
I'll give it a few more days then email the diamond desk as they are usually very quick to respond as was the experience of Penguinmoon.
I'll give it a few more days then email the diamond desk as they are usually very quick to respond as was the experience of Penguinmoon.