Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread

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Sep 6, 2023 | 7:53 am

#466

ATNflyer

Join Date: Aug 2021

Location: Denver, CO

Programs: UA 1K, Hilton Diamond, IHG Platinum, Marriott Platinum

Posts: 7

Slowly Catching Up

Quote:

Originally Posted by aww3583

William, has there been any update to the missing points affecting many of us?

Thank you!

This morning I noticed my missing Surpass Card bonus points on Grocery and Hilton Spend categories were deposited into my Honors account. Still missing Gas, Restaurant and the biggest one of all, points on Eligible Spend. I’ll keep checking but looks like the points deposits are slowly catching up.

Sep 6, 2023 | 8:48 am

#467

Avalon420

Join Date: Aug 2023

Posts: 13

Quote:

Originally Posted by ATNflyer

That's good to hear. How long has it been since your points typically post to your account?

Sep 6, 2023 | 9:45 am

#468

Stretchingittotravel

Join Date: Jul 2014

Posts: 5

I received this morning my eligible spend points from last month, hopefully the rest come soon. For me it is almost 3 weeks behind but glad to see something come across now.

Sep 6, 2023 | 10:34 am

#469

ATNflyer

Join Date: Aug 2021

Location: Denver, CO

Programs: UA 1K, Hilton Diamond, IHG Platinum, Marriott Platinum

Posts: 7

Quote:

Originally Posted by Avalon420

That's good to hear. How long has it been since your points typically post to your account?

My Amex points usually post on the 13th or 14th of every month and I was missing my August points, so as of now it’s more than 3 weeks late.

Sep 6, 2023 | 12:26 pm

#470

epods

Join Date: Apr 2014

Posts: 6

DP: Points on eligible spend just posted today (about 3.5 weeks late). Looks like the issue is finally being addressed!

Sep 6, 2023 | 4:40 pm

#471

aww3583

Join Date: Jul 2013

Location: Gulf Coast

Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite

Posts: 2,778

Quote:

Originally Posted by Hilton Honors Ambassador

My sincere apologies for the continued delay. If there was anything new to report, I would surely already have come back to update this thread. The message remains the same as it was last week for the moment. We apologize for any inconvenience this might have caused. Usually, points earned with your cobrand card are deposited into your honors account within days after the end of each billing cycle, however they can sometimes take up to 12 weeks to post. In the meantime, you can review your billing cycle date and the points you earned in your AmericanExpress.com online account.

Best regards,

William

Understood. Thank you.

Sep 6, 2023 | 9:32 pm

#472

africansky

Join Date: Oct 2008

Programs: US, CO, PC, SPG, Hyatt

Posts: 147

Quote:

Originally Posted by epods

DP: Points on eligible spend just posted today (about 3.5 weeks late). Looks like the issue is finally being addressed!

Same here. All points from the August statement are finally posted.

Sep 7, 2023 | 5:56 am

#473

aww3583

Join Date: Jul 2013

Location: Gulf Coast

Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite

Posts: 2,778

Quote:

Originally Posted by Stretchingittotravel

I received this morning my eligible spend points from last month, hopefully the rest come soon. For me it is almost 3 weeks behind but glad to see something come across now.

Same here, finally. About 80% of my bonus points posted. Missing points from car rentals and restaurant spend.

Sep 8, 2023 | 6:46 pm

#474

Avalon420

Join Date: Aug 2023

Posts: 13

Restaurant, Grocery, and Hilton Spend finally posted, 3 weeks late. Just missing Gas and Eligible Spend.

Sep 8, 2023 | 7:20 pm

#475

aww3583

Join Date: Jul 2013

Location: Gulf Coast

Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite

Posts: 2,778

Quote:

Originally Posted by aww3583

Same here, finally. About 80% of my bonus points posted. Missing points from car rentals and restaurant spend.

Received the balance of the missing points today. 3.5 weeks later than normal, as a data point for others. Still no FNC.

Sep 14, 2023 | 7:11 am

#476

utemack44

Join Date: Aug 2023

Posts: 4

Missing points from last month were posted on 9/8 and sept points posted as normal yesterday. Looks like they have resolved the issue.

Sep 14, 2023 | 10:51 am

#477

aww3583

Join Date: Jul 2013

Location: Gulf Coast

Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite

Posts: 2,778

Quote:

Originally Posted by utemack44

Missing points from last month were posted on 9/8 and sept points posted as normal yesterday. Looks like they have resolved the issue.

Same here.

Sep 14, 2023 | 1:12 pm

#478

duyibest

Join Date: Mar 2023

Location: California

Posts: 27

No welcome bonus points for me so far although I have met spending requirement more than one month ago. Hopefully by the time next statement is posted, I get my points.

lampy08 likes this.

May 28, 2024 | 11:30 am

#479

hotscot

Join Date: Dec 2011

Posts: 494

What's going on with Hilton?

Last year I had an issue in Baltimore where my stay was showing zero points. (Still unresolved a year later.)

Now, two weeks ago I stayed in La Guardia. Expensive. Almost $400 a night. Even so I paid for double points.
I go to the website and for that stay it shows zero points activity.
Sigh...ok. I go to chat, explain the issue. I'm on for 15 bloody minutes.
And then I get this...

'As I can see your reservation is already post and case is in progress. I request you to please contact our dedicated Hilton honors help desk team they will assist you in real time. I will share contact details with you.
Blake
You can contact via: 1-800-548-8690 .'

And then he signs off...

???

May 28, 2024 | 3:20 pm

#480

doorknob60

Join Date: Jan 2013

Location: BOI

Posts: 51

I had a stay in April at a Hampton in Idaho Falls showing 0 points. I waited a week to see if they would show up, never did. But I filled in this form on the Hilton website, and within a day everything was fixed. Didn't have to call anyone or argue with anyone in live chat, just filled out the form.

Had another stay this weekend at a different property, and everything posted right away no problem.