Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
May 28, 2024 | 3:55 pm
#481
Join Date: Apr 2009
Programs: HH Diamond, Marriott Gold, Sky Miles Plat, ALL Diamond
Posts: 72
I recently had a 2x points stay at the Boston Logan Hilton where I didn't receive my folio and also didn't receive my points in my Honors account. When I first contacted support via the website, after the 2 week waiting period, I received this response: "We are unable to process this request as the room rate paid is ineligible for Honors points, miles, stay/night credit as well as promotional bonuses". The rate types they went on to list were all rates using 3rd party sites such as Expedia. It took 3 follow-up emails to get the problem resolved.
May 28, 2024 | 4:42 pm
#482
Join Date: May 2005
Posts: 5,303
Last year I had an issue in Baltimore where my stay was showing zero points. (Still unresolved a year later.)
Now, two weeks ago I stayed in La Guardia. Expensive. Almost $400 a night. Even so I paid for double points.
I go to the website and for that stay it shows zero points activity.
Sigh...ok. I go to chat, explain the issue. I'm on for 15 bloody minutes.
And then I get this...
'As I can see your reservation is already post and case is in progress. I request you to please contact our dedicated Hilton honors help desk team they will assist you in real time. I will share contact details with you.
Blake
You can contact via: 1-800-548-8690 .'
And then he signs off...
???
Now, two weeks ago I stayed in La Guardia. Expensive. Almost $400 a night. Even so I paid for double points.
I go to the website and for that stay it shows zero points activity.
Sigh...ok. I go to chat, explain the issue. I'm on for 15 bloody minutes.
And then I get this...
'As I can see your reservation is already post and case is in progress. I request you to please contact our dedicated Hilton honors help desk team they will assist you in real time. I will share contact details with you.
Blake
You can contact via: 1-800-548-8690 .'
And then he signs off...
???
Jun 9, 2024 | 10:18 am
#483
Join Date: Dec 2011
Posts: 494
Chasing points
I am so tired trying to get my points these days.
Why is it so difficult? It should be automatic.
Is Hilton's system deliberately making it difficult.?
Recently I asked for my points in a $400 night in LaGuardia NY. (Activity zero points according to my activity.. I mean how can a stay have 'zero points' ever??)
So, on email, the agent sent me a summary for points in Long Island, where I.v e never been'
I am so tired....
Why is it so difficult? It should be automatic.
Is Hilton's system deliberately making it difficult.?
Recently I asked for my points in a $400 night in LaGuardia NY. (Activity zero points according to my activity.. I mean how can a stay have 'zero points' ever??)
So, on email, the agent sent me a summary for points in Long Island, where I.v e never been'
I am so tired....
Jun 9, 2024 | 11:43 am
#485
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,778
Yep.
1. Twitter DM
2. Chat functionality on website
3. Call
.
.
.
z. Email.
Even the website has a “credit for missing stay” page. That is better than email.
1. Twitter DM
2. Chat functionality on website
3. Call
.
.
.
z. Email.
Even the website has a “credit for missing stay” page. That is better than email.
Aug 16, 2024 | 7:17 pm
#490
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,778
Twitter is the best customer service outlet at the moment.
The chat function is passable.
Calling in is as bad as email support and should be avoided.
How often are you missing points? I have 60+ stays in the last 12 months and can’t think of a single time I’ve had to reach out about missing points.
The chat function is passable.
Calling in is as bad as email support and should be avoided.
How often are you missing points? I have 60+ stays in the last 12 months and can’t think of a single time I’ve had to reach out about missing points.
Aug 17, 2024 | 12:48 am
#492
Join Date: Jun 2022
Location: Glasgow
Programs: Hilton Lifetime Diamond
Posts: 193
Send a mail to [email protected]
Oct 22, 2024 | 5:52 pm
#495
Join Date: Mar 2009
Posts: 2,359
Anyone else experiencing a delay in receiving bonused AMEX spending?
For the October statement, I received the base points, bonused restaurant spending, but did not receive the bonused grocery store spending. I called AMEX and they said the points are "pending".
For the October statement, I received the base points, bonused restaurant spending, but did not receive the bonused grocery store spending. I called AMEX and they said the points are "pending".