Missing MP Miles/Points
 

Anyone know of a way to get missing UA MP miles (from the Miles + Nights promo) posted? Am missing 4 segments from early September (about 5000 miles/points). Every other flight is posted with a couple (three?) weeks but not these...

When I call HHonors (and sit on hold), they tell me to contact UA. When I call UA MP (and sit on hold briefly!), I am told that the system is automatic and the miles "will show".

Any suggestions? TIA

This has been discussed here a couple of times already (but I can't find the link). It is evident that the process by which UA passes along flight info to Hilton had a glitch that affected flights taken the week of 6 September (I'm missing 4 flights, for 16k miles). I called UA several weeks ago, and they said they would take it up with Hilton via fax (see how being 1K makes a difference?) After waiting for several more weeks, I gave them a call last week. After the obligatory hold to talk to the supervisor, the agent told me that they had sent a fax to Hilton (I hadn't mentioned it) and that they would follow up on it again. I'll give them another week and then call again.

Since there are several FTers in this same situation, we should collectively lean on UA to get this resolved.

Yep, I'm one of those "many" caught up in the "week that wasn't". I too called HHonors, received the same information that they simply posted what UA sent them, and that I should talk with UA. I called UA and they also said they were on it (the missing week), and the miles/points should post soon. So far I haven't seen them. I'll give them a little while longer, though.

Related question: A friend who was not aware of the program but who was/is a Mileage Plus and HHonors member and took flights on United in September and October is now registering for the "mileage plus nghts" program. Anyone know whether the program will give retroactive credit for the flights flown before sign-up? If so, what needs to be done? Has anyone succeeded?

I signed up well after the promo started and had 4 previous flights post retroactively.

Hallo Ladies...

Marvella has been back and forth with UA and HH too....
Here is what Hilton as finally advised:

(email from 11/20/99)

Thank you for your e mail.

In order for our office to have any missing points credited to your account in
conjunction with the United promotion, we will need your flight information
forwarded to our office. You may send a copy of your Mileage Plus statement to
the address or fax number listed below. It may take two to three weeks for the
points to be manually posted to your HHonors account. We do apologize for the
delay in responding to you inquiry.

Best regards,

Edward Sherwood

HHonors Customer Service
PO Box 9003
Addison, TX 75001-9003

Fax# (972) 788-1818

Well I've signed up twice in the last 4 months and haven't had a single flight (over 20) post to my HH account. Anywhere to turn?

I have what I think is a similar question/problem. Although my Hilton online statement shows I received double-dip miles for several stays, UA has yet to post a single one of them. How long does this normally take after a stay? Do I call Hilton or do I call UA? Thanks.

I called Mileage Plus on the matter of the missing Sep flights again. Spoke to an extremely nice and helpful Denise Peel, who checked with a supervisor. After a few minutes, she reported that they could not submit a duplicate flight report to Hilton, but that they would credit me with enough MP miles, such that I could transfer them to HHonors for approximately the missing miles. http://www.flyertalk.com/forum/smile.gif

Today I received a call from a MP supervisor (Misty), who confirmed that they would be posting the miles to my account. Only problem is that the tranfer to Hhonors is done only in 5k mile increments (to 10k Hhonors points). Since I was missing 16k Hhonors points, I settled for 5k MP miles.

I was very surprised to be called by MP. Looks like they are taking this customer care emphasis seriously.

I will also be sending an attaboy certificate (forgot what the official name is) to Denise. If UA could figure out how to clone her...

That is a truly weird solution by Denise.

In the 3 weeks since just before Christmas (which is the last time I checked the web), Hilton has posted 9 UA segments going back to May. Finally!!

I wish that the Hilton web site would list the dates of the flight for which the points are given. I have a lot of United flights, and have a tough time figuring which of the flights have been posted on Hilton and which have not.

Consolidated "Points Posting Problems: Points Missing, Delayed or Not Posting" thread
 

It seems to me that recently there have been alot of errors with Hilton's HHonors system. I recenly stayed at The Palmer House Hilton at full rate, it showed my folio online.. with the charges, but no hilton points. I had to call, and she said "looks like a computer glitch, these happen sometimes". Computer Glitches are bad.. http://www.flyertalk.com/forum/smile.gif Just concerned about the more complicated things such as bonuses, double points, etc.. if they can not get the basics right...

I stayed at a Garden Inn on the 3 December. The points had not posted on the 3 Jan so I called the service center. They sent a request to the hotel for confirmation to post the points. I offered to fax the folio but they said no. I was advised that it would take up to three weeks for the points to post. To see how they respond to email from the web site I sent a request for a status update on the 11th. On the 19th came the reply that it would take another 3 weeks. I replied the same day and have not heard back yet.

It's not worth the effort to track 500 points. It looks like I am going back to Marriott and Hyatt and transfering my HHonors points to DL.

TW

I seem to be having some problems too recently.

I do not know what is worse - Marriot not giving any air/car bonuses or Hilton giving the air/car bonuses but making mistakes. On second thoughts I prefer Hilton.

Recently, I filled out the address change form on the Honors Web Page. I received a reply from Hiltonres email that said. Thank you, please forward your address. This sounds like some kind of glitch.