I recently had a 2x points stay at the Boston Logan Hilton where I didn't receive my folio and also didn't receive my points in my Honors account. When I first contacted support via the website, after the 2 week waiting period, I received this response: "We are unable to process this request as the room rate paid is ineligible for Honors points, miles, stay/night credit as well as promotional bonuses". The rate types they went on to list were all rates using 3rd party sites such as Expedia. It took 3 follow-up emails to get the problem resolved.