Last year I had an issue in Baltimore where my stay was showing zero points. (Still unresolved a year later.)

Now, two weeks ago I stayed in La Guardia. Expensive. Almost $400 a night. Even so I paid for double points.
I go to the website and for that stay it shows zero points activity.
Sigh...ok. I go to chat, explain the issue. I'm on for 15 bloody minutes.
And then I get this...

'As I can see your reservation is already post and case is in progress. I request you to please contact our dedicated Hilton honors help desk team they will assist you in real time. I will share contact details with you.
Blake
You can contact via: 1-800-548-8690 .'

And then he signs off...

???