newfbc

Last weekend I wanted to use points for a same day rental as rates were high...
Tried on standard (US) side - no option to redeem
Tried on App - not enough points or location not accepting
Tried on Hertz.ca - worked!

Very hit and miss still with redemptions.

Ron.

jogaja

I tried to recently redeem points for a oneway trip for two days. I could not book this online and i did this via phone. So the agent confirmed that it will be 3000 points and around $18 in taxes i have to pay. But to my surprise, I noticed that 6000 points have been deducted. I called them again and agent told they will reinstate 3000 points back. And again to my surprise , they have reinstated all my 6000 points back. And my reservation was still showing my estimated bill around $18. And another surprise when i actually took the car. When they handed me over the hard copy estimate while picking up the car, it showed $0. And that's what I paid while I returned the car. 0$ and no points deducted. But I waited around 3-4 hours on the call while booking and rebooking.

MASTERNC

I have a fun one: I booked a reservation using points for a location that has since temporarily closed. After no follow-up from Hertz's Twitter team, I called the PC line and was offered to make a new reservation at another (less convenient) location. For some reason, however, the rep had to transfer me to someone else to cancel the old reservation (but she was able to make a new points reservation first even though my remaining balance, before canceling the old reservation, was insufficient).

I checked my Hertz account yesterday and, while I got my points back from the canceled reservation, they were never debited for the new one. I did notice an "RQ" code in my new reservation, which I am not sure if that impacts the points. I tried to modify my reservation (making sure to select a point redemption option) and it didn't change anything.

Hoping Hertz doesn't come after me for the cash price of this rental ($1,000+) after some accountant notices there was no compensation.

notquiteaff

So I am looking at making a points booking for HNL for later this fall, both to use up some of my points and because of the high cash rental prices.

Is there any concern that points bookings receive a lower priority when there is a car shortage? I’d hate to start my first non-road trip vacation in 18 months waiting forever at HNL for a car. Getting to our destination at the north shore pretty much requires a car.

Also, just logged in for the first time in a year an found that I had apparently been downgraded to Gold. And the site complained that one of my credit cards had expired. After I fixed that, I miraculously am now PC again. Go figure.

AutoSlash

All bookings (prepaid, pay-later, points) are on an equal footing. If the location has cars available you will get one. If they run out of cars, then it's first come, first serve regardless of method booked.

yjc281

I just used points for a 1 week and a one day rental back to back last week at HNL.They were sold out last week but I still got upgraded as a PC member. Actually they even honor my corporate discount at HNL (if not using points) and the rate was not bad at all. I also posted my experience in the upgrade thread.

rbAA

I was just making a couple award reservations for September, and noticed that the T&C's now require you to cancel within 24 hours or risk losing some or all of the points, depending upon status level. I never noticed this provision, but I've been PC for a while, which has no penalty, but even when I was 5 Star, I would occasionally cancel/change the award reservation withour penalty.

Also, as a side note, I didn't have any trouble making award reservations (multiple) this weekend, well other than the substantially increased fees and taxes showing after the (exhorbitatnt) rate credit.

YYZC2

Currently on a three-hour phone call with Hertz Gold Plus Rewards customer service.

I'm speaking with an overseas call center that raises ineptitude to an art form.

I have no idea why I do business with this company.

TerryK

Cancellation penalty has been around for a few years. There are several threads complaining about it. It has no effect on PC members.

rbAA

Like I said, I've been PC for a number of years, so never really affected me. Thanks though.

MASTERNC

That is why status match is great, especially if you have elite hotel/airline status and match to National's top tier (which can then be matched at Hertz). Hertz is the only travel entity I can think of where loyalty points/miles aren't given back to everyone in the event of a cancellation.

ACC2008

Hertz by far is one of the worst companies with their phone reservations. You cannot book a car using points (online - you must call into the reservation center) and I have called three times and have gotten 'disconnected' from their phone shop in the Philippines.
They are using a very bad IVR where there is a delay and agents talk over you. After waiting 22 - 25 minutes each time, then giving them information for another 3-5 minutes, I have been 'disconnected.'

How do you make reservations using points with this kind of customer service?

Anyone here has another phone number, where I can call in the US, and talk to someone?

Thanks

jason8612

I merged the redemption question with the consolidated thread.


Thanks
Jason8612 Hertz Mod

Marko123

Try to use the mobile app. I've noticed issues with making a points reservation on a laptop/PC but have no issues with the iOS app.

Toshbaf

Can awards be given away? My points are expiring this month. I wrote to Hertz asking for an extension to 12/31/2021, the date that elites get an automatic extension, but no answer yet. It's been about 10 days. Maybe they will respond on Monday?

If they don't extend the expiration, I am willing to give away my awards rather than see my points go to zero. I wonder if anyone wants an award? If I give it to them, can it be under their name as the renter so if there are any excess charges, they will cover it?