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Consolidated "Issue Using Hertz Points" Thread

Consolidated "Issue Using Hertz Points" Thread

Old Oct 4, 2023, 7:39 am
  #121  
 
Join Date: Sep 2008
Location: DUS, Germany
Posts: 33
Originally Posted by holocker
Does anyone know if you purchase points that does extend the expiration date of the points in your account.
This was possible in the past ... only by fax form ... but i think they abolished it by popular customer demand.
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Old Oct 5, 2023, 6:04 am
  #122  
 
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National
Posts: 1,538
Originally Posted by holocker
Does anyone know if you purchase points that does extend the expiration date of the points in your account.
The FAQ specifically states that you can only reset the expiration clock with a rental. "Points do not expire if you have a Hertz Gold Plus Rewards® rental activity in the prior 18 months. Activity means a Gold Plus Rewards® point was either earned or redeemed on a rental. A Gold Plus Rewards point may only be earned or redeemed on a completed rental." https://www.hertz.com/rentacar/misc/...e=GPR_FAQs.jsp
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Old Jan 5, 2024, 10:22 pm
  #123  
 
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,743
Originally Posted by Marko123
If a President’s Circle member cancels at any time before reservation, all points will be returned to the members account.[
Is this still the case given the recent devaluation and shorter time window of point availability?
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Old Jan 8, 2024, 1:24 pm
  #124  
 
Join Date: Nov 2013
Location: BWI
Programs: Marriott LTT, WN A, Hertz PC, Avis Preferred
Posts: 579
Originally Posted by shuuy
Is this still the case given the recent devaluation and shorter time window of point availability?
Who knows! A lot in the world has changed since that post from October 2020.
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Old Jan 8, 2024, 2:08 pm
  #125  
 
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,187
Originally Posted by shuuy
Is this still the case given the recent devaluation and shorter time window of point availability?
I've found that to be true.
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Old Jan 8, 2024, 2:51 pm
  #126  
 
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,743
I’ve also learned that you can’t stack awards (ie 3x one week rentals to make one 3 week award)

annoying for an upcoming Italy trip!
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Old Mar 8, 2024, 10:02 am
  #127  
 
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 311
Does the app still work for booking using points? I can't find any option on the iOS app for it, nor can I get the website to show booking using points for a handful of pickup locations/times... so frustrating...
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Old Apr 15, 2024, 8:45 am
  #128  
 
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
Did I miss something? There seems to have been a tremendous devaluation of points? I July and September 2023 I was able to use 4750 points to cover one week in two separate rentals (BZN, which is a franchise location, and SEA, which is corporate). Booking for some summer travel just now, I'm seeing 9000 points / week at multiple locations. What?
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Old Apr 15, 2024, 9:00 pm
  #129  
 
Join Date: Mar 2014
Posts: 338
Originally Posted by MojaveFlyer
Did I miss something? There seems to have been a tremendous devaluation of points? I July and September 2023 I was able to use 4750 points to cover one week in two separate rentals (BZN, which is a franchise location, and SEA, which is corporate). Booking for some summer travel just now, I'm seeing 9000 points / week at multiple locations. What?
Check the any day rewards calendar, basically so-called peak season runs all year round.
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Old Apr 16, 2024, 7:46 am
  #130  
 
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
Originally Posted by jizen
Check the any day rewards calendar, basically so-called peak season runs all year round.
Good point. The calendar is here:
https://www.hertz.com/rentacar/misc/...t_calendar.jsp
There now appear to be about 8 weeks per year that are non-peak. So without any explicit devaluation, this actually does devalue points by 50% for my needs at least (typically rentals of a couple weeks at a time) I'm glad I got savvy and burned through some of them last year as they are not worth much to me now.
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Old Apr 19, 2024, 3:19 pm
  #131  
 
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,843
Has anyone EVER been able to use Hertz points?
I have about 5k points in my account and I am not a US resident (but maybe I should just change my address to the US to make things work…?!).

I have never EVER been able to use points on the Hertz website or app.
The points option typically isn’t even showing.
They don’t seem to have call centers outside the US.

I just had some time as my flight is delayed, so I figured I’d call them to try and redeem points for a trip to Italy. I spent 42 minutes on the phone with them and this is what happened:

- The first agent told me they can’t help with reservations outside the US (I had chosen the “redeem points” option in the menu) and transferred the call.

- The next agent immediately found availability on points for my dates and could tell me the price per day, but when I asked him to give me total for the whole period, he said there was a problem with my profile as I’m not a US resident, so he’d have to transfer me again.

- After I had given the third agent all my information once more, she just fell silent. When I asked after a minute or so if she was still there, she asked what size of car we’d need. I said it doesn’t matter, any car would be fine. “Would you mind if I put you on hold for 2-3 minutes?” “That’s fine, but I’m just wondering, your colleague saw the availability right away?” “Oh, that’s right. Let me just check something here.” And then she hung up the phone.

I’m beginning to get the impression that it’s all just a scam and no one has ever been able to redeem points for a rental…
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Old Apr 19, 2024, 3:25 pm
  #132  
 
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,582
Quite the story, Chocolate. Yes, I've been able to redeem points. Account in US, rentals in the US. When I get to the last page on the web site, there's a pull down option to use points. As I mentioned above, I was able to get a week for 4750 points at two places last year. Not so this year. BUT... I did just make a 3 week rental out of SEA and even though most of September is blacked out of the lower rates, I was offered and took (may as well burn the points) a week off that rental. It does seem rather random to me.
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Old Apr 19, 2024, 4:52 pm
  #133  
 
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,843
Maybe it’s the non-US part that is difficult for Hertz?
I also recall not being shown any vehicles when I was logged into my profile, vs. all kinds of cars showing when I wasn’t. Their IT is a complete mess.
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Old Jul 9, 2024, 10:18 am
  #134  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 751
Im not sure this is a issue per se, but could be a user issue.

So trying to book a 10 day rental in New Zealand (CHC - ZQN one way). At the end there is a drop down for a week rental for 3500 points (I have sufficient points). If I click it nothing happens to the "Estimated Total" and charge at pickup stays the same.

Am I missing something here? Do they just calculate it at pick up? or is it broken?

EDIT: Never mind! When I remove my AMEX Plat code and book with no codes it finally works! WOW
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