Originally Posted by ACC2008

Hertz by far is one of the worst companies with their phone reservations. You cannot book a car using points (online - you must call into the reservation center) and I have called three times and have gotten 'disconnected' from their phone shop in the Philippines.
They are using a very bad IVR where there is a delay and agents talk over you. After waiting 22 - 25 minutes each time, then giving them information for another 3-5 minutes, I have been 'disconnected.'

How do you make reservations using points with this kind of customer service?

Anyone here has another phone number, where I can call in the US, and talk to someone?

Thanks