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Will AY Extend elite status or otherwise incentivize travel postponed by COVID-19?

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Will AY Extend elite status or otherwise incentivize travel postponed by COVID-19?

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Old Mar 13, 2020, 8:41 am
  #91  
 
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
If a new tier is reached before March 31st, will that new tier also get extended, or would this only apply to the current tier as of March 13th?
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Old Mar 13, 2020, 8:46 am
  #92  
 
Join Date: Nov 2019
Location: HEL
Programs: AY Gold
Posts: 77
Originally Posted by ffay005
Then conctact AY and ask not to have the 6 month extension.
And this is likely what I will have to do as it is the lesser of two evils, however it is a risky option as no one will know when travel will continue to for example the US and the voucher issue still exists.

It acknowledge that this seems like a good thing for the most of you, and I am happy for you all, but it also feels bad to get the short straw in this case. As in, others get extension, some don’t because it would then be even worse.
Antx is offline  
Old Mar 13, 2020, 8:52 am
  #93  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,757
One obvious way to deal with the voucher issue would be to issue 50 % vouchers at the time of tier extension; 2 shorthaul for Golds and 1 longhaul + 2 shorthaul for Plats. All vouchers, old and new, valid until the new tier expiry date. Would create a lot of goodwill, too,
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Old Mar 13, 2020, 9:01 am
  #94  
Company Representative, Finnair
 
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 93
Originally Posted by SuloL
If a new tier is reached before March 31st, will that new tier also get extended, or would this only apply to the current tier as of March 13th?
We extend the tier tracking period, status at the day of administering is not really relevant. So in your example- you are now Gold, we extend tier tracking period on 31.3 by six months. Then week later you reach Plat. Platinum status will be then valid until end of your extended tier tracking period and of course for the next tier tracking period as well.
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FinnairPlus is offline  
Old Mar 13, 2020, 9:04 am
  #95  
 
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
I am always impressed of the ability of this forum to find the negative in everything that is done by Finnair. On my behalf, I am grateful to Finnair of this move that many of the competitors (e.g. SAS or Lufthansa group) have not yet done. I wonder what use anyone here has for the vouchers now, as all travel is likely to be suspended during the next weeks. I don't count on any more travel of any type before the summer and it may well be until the fall. The availability of vouchers is the smallest of concerns for me in this situation.

Thank you FinnairPlus!
mhle is offline  
Old Mar 13, 2020, 9:06 am
  #96  
Company Representative, Finnair
 
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 93
For all of you that don't want us to extend the tier tracking period, please hold off contacting us until the change is visible in your profile, OK? It will be a lot easier to work with this. Thank you for your understanding.
FinnairPlus is offline  
Old Mar 13, 2020, 9:07 am
  #97  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,180
Originally Posted by FinnairPlus
this is my team's discussion from yesterday almost verbatim
...
And I who always thought you desperately needed me on the team! Now it seems you manage just fine without me
OH-LGG, Ed Size, FFlash and 1 others like this.
intuition is offline  
Old Mar 13, 2020, 9:09 am
  #98  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Originally Posted by Antx
This, a million times. My current tracking period ends in end of Apr and I have absolutely nothing to gain on this tracking period as I just made plat and lumo is unattainable for me. Pushing current period 6 months means that I need to push everything I can to Nov, which is not feasible. If the extension would be added to my next tracking period, I would have more options, for example for my travel currently planned for Sep.

The way this is playing now, I feel the first time that I am unlikely to requalify on my next tracking period anymore.
I'm with you with this.

Mine is ending in July and my plan was to fly Lumo in April. Now wIth 6 months extension all my flights between May and Jan (9 months) are "useless" for AY status and next period is again 12 months anyway. So this 6 months extension would be great when moved to next period.

Looks like I need to keep my original period. And lets hope AY planes fly in April.
Antx likes this.
OH-LGG is online now  
Old Mar 13, 2020, 9:13 am
  #99  
Company Representative, Finnair
 
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 93
Originally Posted by intuition
And I who always thought you desperately needed me on the team! Now it seems you manage just fine without me
You may laugh, but before we launch anything we always ask ourselves "what would FlyerTalk say to this?". We are almost always right
FinnairPlus is offline  
Old Mar 13, 2020, 9:13 am
  #100  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
AY is trying to please us here, guys, while some are in a dysoptimal spot regarding aforementioned post examples. Just Thanks to Finnair for taking a leading example of loyalty.

Guys think about how they need to adapt their IT on this so let’s be nice on them this time

Big clapclap from me too, well done AY!
ffay005, Ed Size, Hartsa and 1 others like this.
FFlash is offline  
Old Mar 13, 2020, 9:15 am
  #101  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by intuition
And I who always thought you desperately needed me on the team! Now it seems you manage just fine without me
Just stay on our side and continue the ”Quality control” work
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FFlash is offline  
Old Mar 13, 2020, 9:20 am
  #102  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Originally Posted by mhle
I am always impressed of the ability of this forum to find the negative in everything that is done by Finnair.
What is negative now done by Finnair?
intuition likes this.
OH-LGG is online now  
Old Mar 13, 2020, 9:22 am
  #103  
 
Join Date: Nov 2019
Location: HEL
Programs: AY Gold
Posts: 77
Originally Posted by mhle
I am always impressed of the ability of this forum to find the negative in everything that is done by Finnair
If this was directed at me, I’d like to point out that I was not being negative against what AY did. In fact, it seems like a good thing for most of you and would have also been great for me under these unexpected times, if just my tracking period would have ended on a better time. As this is a place of discussion, I feel like we are allowed to tell also other sides of the story here.

Originally Posted by mhle
I wonder what use anyone here has for the vouchers now, as all travel is likely to be suspended during the next weeks. I don't count on any more travel of any type before the summer and it may well be until the fall. The availability of vouchers is the smallest of concerns for me in this situation
My issue is not getting the new vouchers, but the ability to use the old ones. These would be extended if the tracking period was extended, however in my case if the tracking priod is extended I am not able to fly my already booked flights unless I just throw away the tier points.

But like I said, I’m not complaining here. I’m just sad that I lucked out and cannot use this opportunity.
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Antx is offline  
Old Mar 13, 2020, 9:27 am
  #104  
 
Join Date: Feb 2020
Programs: AY
Posts: 1
Hello guys, just to be sure, will the tracking period be extended for lowly Basic's too? Just bumped to the program but have big plans :P
FFlash likes this.
founderm49 is offline  
Old Mar 13, 2020, 9:50 am
  #105  
Company Representative, Finnair
 
Join Date: Mar 2015
Location: Vantaa
Programs: Finnair Plus
Posts: 93
Originally Posted by founderm49
Hello guys, just to be sure, will the tracking period be extended for lowly Basic's too? Just bumped to the program but have big plans :P
No, this was targeted to tier members.
FinnairPlus is offline  


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