Will AY Extend elite status or otherwise incentivize travel postponed by COVID-19?
Mar 12, 2020, 4:49 am
#46
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
Mar 12, 2020, 5:44 am
#47
Join Date: Jul 2018
Location: Helsinki
Programs: AY+ Plat basic
Posts: 430
Avoid Forssa!
Forssan keskuskoululla altistumisia
Keskiviikkona illalla Kanta-Hämeessä varmistuneiden tartuntojen osalta selvitellään edelleen altistuneita yhden tartunnan osalta. Forssan keskuskoululla keskiviikkona sairastuneeksi todettu oppilas on osallistunut opetukseen 4.-6. maaliskuuta, koulussa tällöin noin 50 henkeä on altistunut tartunnalle. Kanta-Hämeessä tartuntoja on tähän mennessä varmistunut yhteensä kahdeksan.
Mar 12, 2020, 7:45 am
#48
Join Date: Feb 2019
Location: HEL
Programs: AY+ Plat, EBG, FB Blue, Asante Platinum, AB Exec
Posts: 99
I got a reply on my query about maintaining level due to flight cancellations and travel restrictions 9.3.
The customer service agent replied that as of that date, Finnair is not going to take any action regarding membership levels. She also stated that I have several months to collect points to maintain Plat. If it seems like I will be slightly short of flights/points, I should give them a call.
For now, out of 12 legs in March I have flown 2 and the rest have been cancelled. There's lots of catching up to do...
The customer service agent replied that as of that date, Finnair is not going to take any action regarding membership levels. She also stated that I have several months to collect points to maintain Plat. If it seems like I will be slightly short of flights/points, I should give them a call.
For now, out of 12 legs in March I have flown 2 and the rest have been cancelled. There's lots of catching up to do...
Mar 12, 2020, 8:09 am
#49
Join Date: Dec 2019
Programs: AY+
Posts: 212
Bit of an arrogant attitude for AY, but I think that's what they have been told to tell if someone is asking... Finnair Plus rep here in FT told that AY is planning some kind of compensation.
Mar 12, 2020, 8:46 am
#50
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
It's a bit premature to announce anything IMO. I can understand their answer, as well as FinnairPlus rep's vagueness.
Especially if the physical card's 2-months extra actually work, then there's no urgency to take any measure until two months into the crisis, so end of this month, or even rather end of April.
Especially if the physical card's 2-months extra actually work, then there's no urgency to take any measure until two months into the crisis, so end of this month, or even rather end of April.
Mar 13, 2020, 12:59 am
#52
Original Poster
Join Date: Aug 2008
Programs: AY Platinum
Posts: 87
this is definitely under development right now. We are a loyalty program and we strongly believe loyalty goes both ways.
Mar 13, 2020, 6:46 am
#55
Join Date: Jun 2018
Posts: 369
"Ymmärrämme, että matkasuunnitelmasi voivat olla epävarmoja näinä odottamattomina aikoina. Olemme sitoutuneet lisätoimiin helpottaaksemme tilannetta, ja siksi pidennämme jäsentasoasi 31.3.2020 automaattisesti kuudella kuukaudella sen alkuperäisen voimassaolon päättymisen jälkeen. Myös käytössäsi olevilla matkustusluokankorotuseduilla on päivitetty voimassaolopäivämäärä."
Mar 13, 2020, 6:49 am
#59
Join Date: Dec 2015
Location: QND, BEG, BUD
Programs: AY Platinum; TK Elite+; MR Titanium; HH Diamond
Posts: 109
I just received an email that my status will be extended for an additional 6 months on March 31st. My spouse received the same email (with a gifted Gold card that was expiring in end of March).
Email quote underneath:
Email quote underneath:
Under the current, unprecedented circumstances, we understand your travel plans can be uncertain. We are committed to taking additional steps to ease this situation for you and on 31 March 2020, we will automatically extend your tier status for further six months beyond its original expiry. Your available upgrade benefits will have updated validity date as well.
During this extended time, you can, of course, move up through the tiers with your flight activity. Please note that we will not send a new Finnair Plus plastic card and you can simply continue using your existing membership number when booking.
We are constantly evaluating the situation and if necessary will introduce additional measures to help you attain your status when we return to full traffic programme.
We are grateful for your continuous loyalty and hope you have enjoyed your tier benefits and will continue doing so in the future. We look forward to greeting you onboard again.
Kind regards
During this extended time, you can, of course, move up through the tiers with your flight activity. Please note that we will not send a new Finnair Plus plastic card and you can simply continue using your existing membership number when booking.
We are constantly evaluating the situation and if necessary will introduce additional measures to help you attain your status when we return to full traffic programme.
We are grateful for your continuous loyalty and hope you have enjoyed your tier benefits and will continue doing so in the future. We look forward to greeting you onboard again.
Kind regards