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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Sep 27, 2022, 7:48 pm
  #2416  
 
Join Date: Oct 2002
Location: SFO
Programs: AY Plat, LH FTL
Posts: 7,374
Originally Posted by Flightson
Could anyone with EF inform what is the availability for AY144, BKK-HEL tomorrow, 29 Sept in J C D?

Got my voucher UG request denied at t-37hrs after 2 months on the waitlist as an AY Plat.

Any advice how to be added again on the waitlist? I am not paying them a single penny for a cash UG, if my vouchers don't clear.
AY 144 BKK 9:30p → HEL 5:50a
J5 C4 D0 R0 I0 U0 Y9 B9 H9 K9 M9 L0 V0 S0 N0 Q0 O0 Z0 G0 X2
​​​
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work2fly is offline  
Old Sep 27, 2022, 9:39 pm
  #2417  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Originally Posted by Flightson
Could anyone with EF inform what is the availability for AY144, BKK-HEL tomorrow, 29 Sept in J C D?

Got my voucher UG request denied at t-37hrs after 2 months on the waitlist as an AY Plat.

Any advice how to be added again on the waitlist? I am not paying them a single penny for a cash UG, if my vouchers don't clear.
There seems to be some slight hope EX BKK to get UPG processed there without cash but I would mentally prepare for a trip in Y and thats not pretty with ay these days, been there doen that as a LUMO with denied upgrades...
kauppias is offline  
Old Sep 28, 2022, 12:41 am
  #2418  
 
Join Date: Sep 2022
Location: TKU
Programs: AY+ Plat / OWE, SQ KrisFlyer, KQ Plat / ST Elite Plus, BT VIP
Posts: 175
Upgrade for tomorrow's HEL-NAP AY1791 got denied. It seems they changed the aircraft as well, it now shows A319 and I'm pretty sure that a few days ago it was A320 Always charming to hear "The flight is full, the last seat in business can be purchased at check-in."
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Old Sep 28, 2022, 1:09 am
  #2419  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,599
Originally Posted by Purserin painajainen
Upgrade for tomorrow's HEL-NAP AY1791 got denied. It seems they changed the aircraft as well, it now shows A319 and I'm pretty sure that a few days ago it was A320 Always charming to hear "The flight is full, the last seat in business can be purchased at check-in."
Ha, I feel ya.
Isnt it so hard to crank the curtain down the aircraft body, oh well but then they should load more J food and booze which is unsustainable.
Shame on unsustainable SK which once had the Plus class curtain drawn almost down the back part exit row on a A321 😂😂🤣
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Old Sep 28, 2022, 1:10 am
  #2420  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
This is nothing new that AY changes aircraft at short notice.
florens likes this.
OH-LGG is online now  
Old Oct 1, 2022, 7:03 am
  #2421  
 
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
As I mention earlier, AY has our AY1 flight rescheduled and put us (1 Plat + 1 Gold) in Eco with Waitlist for C, even though we already had confirm Upgrades in U for the old flight.

These days, T-59 went by and I give it a try to call the Hotline. Despite only U is Zero out, the others are still on 9, the Agent mention that there is nothing she can do, because it is all computerized

I will keep on track and try it next at T-21
dennyzrh is offline  
Old Oct 1, 2022, 7:10 am
  #2422  
 
Join Date: May 2017
Location: GOT
Programs: Eurobonus Gold [*AG], Finnair Gold [OWS] HHonors Diamond, Hertz Pres Circle
Posts: 256
Originally Posted by dennyzrh
As I mention earlier, AY has our AY1 flight rescheduled and put us (1 Plat + 1 Gold) in Eco with Waitlist for C, even though we already had confirm Upgrades in U for the old flight.

These days, T-59 went by and I give it a try to call the Hotline. Despite only U is Zero out, the others are still on 9, the Agent mention that there is nothing she can do, because it is all computerized

I will keep on track and try it next at T-21
Where can one check U availability for a upcoming flight?
GOTBound is offline  
Old Oct 1, 2022, 7:26 am
  #2423  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Originally Posted by GOTBound
Where can one check U availability for a upcoming flight?
Use ordinary award search. Upgrades and business award are sadly both U bucket
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intuition is offline  
Old Oct 1, 2022, 7:36 am
  #2424  
 
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
Originally Posted by GOTBound
Where can one check U availability for a upcoming flight?
I use ExpertFlyer
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dennyzrh is offline  
Old Oct 1, 2022, 7:46 am
  #2425  
 
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
ExpertFlyer's letters and numbers are useless and höpöhöpö:

Mostly AY U availability is 0 and upgrades are like roulette. Upgrades clearing or not clearing have nothing to do with EF numbers/letters.
intuition and dennyzrh like this.
OH-LGG is online now  
Old Oct 1, 2022, 7:59 am
  #2426  
 
Join Date: May 2021
Location: ZRH
Programs: AY Plat, Swiss SEN, Hertz Gold, HH Gold, Marriott Gold, Sixt Platinum
Posts: 82
Originally Posted by OH-LGG
ExpertFlyer's letters and numbers are useless and höpöhöpö:

Mostly AY U availability is 0 and upgrades are like roulette. Upgrades clearing or not clearing have nothing to do with EF numbers/letters.
I doesn’t know that.

Thanks!
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Old Oct 1, 2022, 8:12 am
  #2427  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785
Originally Posted by OH-LGG
ExpertFlyer's letters and numbers are useless and höpöhöpö:

Mostly AY U availability is 0 and upgrades are like roulette. Upgrades clearing or not clearing have nothing to do with EF numbers/letters.
Not sure there was sarcasm there but for sure U availability correlates between immediate upgrade availability or no. In cases where U0 weeks before flight anything can change, however.
Steve_Hun likes this.
remymartin is offline  
Old Oct 4, 2022, 2:21 am
  #2428  
 
Join Date: Sep 2022
Location: TKU
Programs: AY+ Plat / OWE, SQ KrisFlyer, KQ Plat / ST Elite Plus, BT VIP
Posts: 175
A 58€ upgrade offer for two pax via the app for tomorrow's HEL-SPU AY1843. It's a E190, but for that price, sign me up
Purserin painajainen is offline  
Old Oct 4, 2022, 2:32 am
  #2429  
 
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
Hel-Delhi 2 pax € 1388 Economy full flex to business
jakas is offline  
Old Oct 4, 2022, 6:02 am
  #2430  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,268
Originally Posted by remymartin
Not sure there was sarcasm there but for sure U availability correlates between immediate upgrade availability or no. In cases where U0 weeks before flight anything can change, however.
Second to that. EF U availability correlates 100% to J award/upgrade availability, nothing höpö there.

It’s another discussion if there’s any U ever released, or not, but if there is, it always shows on EF.
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NoWindowSeat is offline  


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