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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerøe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerøe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 28, 2022, 11:41 pm
  #2071  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Originally Posted by ffay005
Over on the TK forum, they seem to consider 110–150 EUR prices a good deal for a European upgrade (~3 hours). Yes, they have a real J seat, and their food is miles above AY. But I still think that's quite a lot for such a short flight.

On the TP forum, somebody just bid 125 GBP (150 EUR) for LIS-LHR.

Here on the AY forum we seem to laugh such prices off by default. But perhaps we shouldn't. Maybe that is the going rate for a 3-hour upgrade in Europe?

I might pay the 150€ on ay if the service was considerably better, or even if they awarded the J points for cash upgrades but I really only upgrade long haul flights on ay as sh J on ay is just not worth it to me

I did a lot of upgrades on ba back in the days
kauppias is offline  
Old May 29, 2022, 11:30 am
  #2072  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
All U are not created equal

So just a indication that two tickets (re-)issued in U bucket may or may not be the same.

Here are 2 boarding passes from thesame flight, the same U bucket. One is award, one is econ-flex upgraded.




The award has no ticket-type designator, while the upgraded ticket has. This kind of shows that they could, if they want to, start to treat upgraders differently based on the ticket type of the original ticket.

The technical background is that the original ticket type is now stored in the PNR. That came about since all types are available in all buckets, and it was done specifically to be able to handle delivery of perks based on the type.

As said, I have no indications anything is in the works. I just wanted to point out that it seems a very simple development, if they want to go down that road, to start to deliver perks for upgraders based on ticket type - ie a econ light upgrades to business light and has no bags, no lounge, no seat selection, no prio security, ...
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Old May 29, 2022, 11:33 am
  #2073  
 
Join Date: May 2015
Location: ATL/MCO
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Posts: 5,662
Originally Posted by intuition
As said, I have no indications anything is in the works. I just wanted to point out that it seems a very simple development, if they want to go down that road, to start to deliver perks for upgraders based on ticket type - ie a econ light upgrades to business light and has no bags, no lounge, no seat selection, no prio security, ...
Long thought about this but kept my mouth shut given we know that AY is lurking here.
intuition likes this.
miamiflyer8 is online now  
Old May 29, 2022, 11:42 am
  #2074  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Considering "upgrades from any fare" has been voted most valuable perk of the program every year the past decade of so, they don't need to lurk much to know what to change in order to completely kill the program.
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Old May 29, 2022, 12:08 pm
  #2075  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,961
Originally Posted by intuition
I just wanted to point out that it seems a very simple development, if they want to go down that road, to start to deliver perks for upgraders based on ticket type - ie a econ light upgrades to business light and has no bags, no lounge, no seat selection, no prio security, ...
For some time already you get one additional checked bag when you upgrade. So with a Light ticket type you get only one checked bag included while with Classic/Value and Flex you get two included.
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Old May 29, 2022, 1:40 pm
  #2076  
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Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
I got BP showing „Business“ and „Business Light“ recently, both flights from Y Light upgraded with cash or points.
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Old May 30, 2022, 1:41 am
  #2077  
 
Join Date: Jan 2018
Location: TLL
Programs: AY Gold (OWS) TK Elite (*G)
Posts: 195
A bit of a newbie question, I´m sure it´s written somewhere here but anyway..
If upgrading a ticket with cash, will one get J class points or will it be Y points according to original ticket? vouchers and points upgrades will not, this I know, but with a cash upgrade you are paying your way in to the J cabin just as if you were to buy J from the get go...
I can´t recall ever actually paying for an upgrade with cash, but now I have an upcoming trip that I don´t feel is worth a voucher nor the points but if the price is right, I just might go for it, and if getting J points for it, I might be inclined to pay a bit more.
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Old May 30, 2022, 2:18 am
  #2078  
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Join Date: Sep 2005
Location: HEL
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Posts: 8,752
No J points for any upgrades.
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Old May 30, 2022, 3:08 am
  #2079  
 
Join Date: Jan 2018
Location: TLL
Programs: AY Gold (OWS) TK Elite (*G)
Posts: 195
Originally Posted by ffay005
No J points for any upgrades.
yeah... not surprised . cheers!
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Old May 30, 2022, 5:40 am
  #2080  
 
Join Date: Sep 2012
Location: HEL
Programs: AY Platinum (OWE)
Posts: 58
I have a Y booking for HEL-MAD-MVD-MAD-HEL, the outbound flights to be in abt. 2 weeks. Right after ticketing the flights about a week ago I requested voucher upgrades for the HEL-MAD-HEL legs (Iberia for Finnair flights). At that time there was no U availability, and thus the requested upgrades were waitlisted. However, when checking today from EF, noticed that at least EF is showing some U availability for the dates/flights I have waitlisted. Any insights how are they now processing these waitlists? Somehow it would make sense that once they open some upgrade space, the already possibly pending upgrade requests/waitlists would be processed...but apparently that is not the case? Any advice if a call/WhatsApp to the Plat line will do any good to get the waitlist processed, or is it just waste of time... and it is only some mysterious automatic process which will get the waitlist sorted out closer to the date of flight?
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Old May 30, 2022, 6:14 am
  #2081  
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Join Date: Sep 2005
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Posts: 8,752
The whole waitlist thing seems like a scam right now. They open up U and despite being waitlisted, your upgrade will not clear.

You need to monitor U availability yourself and contact CS and ask them to assign you that U seat. I did this a few weeks ago when I noticed my LIS suddenly had U, but the upgrade hadn't cleared.

Enjoy MVD! My favourite city in South America!
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Old May 30, 2022, 6:41 am
  #2082  
 
Join Date: Sep 2012
Location: HEL
Programs: AY Platinum (OWE)
Posts: 58
Originally Posted by ffay005
The whole waitlist thing seems like a scam right now. They open up U and despite being waitlisted, your upgrade will not clear.

You need to monitor U availability yourself and contact CS and ask them to assign you that U seat. I did this a few weeks ago when I noticed my LIS suddenly had U, but the upgrade hadn't cleared.

Enjoy MVD! My favourite city in South America!
Thanks ffay005! Will try to contact CS to process the upgrades. MVD I have visited few times, nice city indeed!
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Hessu is offline  
Old May 30, 2022, 9:24 am
  #2083  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,961
Originally Posted by Hessu
Any insights how are they now processing these waitlists? Somehow it would make sense that once they open some upgrade space, the already possibly pending upgrade requests/waitlists would be processed...but apparently that is not the case? Any advice if a call/WhatsApp to the Plat line will do any good to get the waitlist processed, or is it just waste of time... and it is only some mysterious automatic process which will get the waitlist sorted out closer to the date of flight?
It is not uncommon in such a case that the upgrade cleared but the automatic process gets stuck. I had this a few times. Just contact the CS and they fix it.
Jainzar is offline  
Old May 31, 2022, 3:29 am
  #2084  
 
Join Date: Sep 2012
Location: HEL
Programs: AY Platinum (OWE)
Posts: 58
Originally Posted by Jainzar
It is not uncommon in such a case that the upgrade cleared but the automatic process gets stuck. I had this a few times. Just contact the CS and they fix it.
You were correct Jainzar , the process was somehow "stuck"...the CS agent saw the upgrade request to be gone through, but something was still missing. Fixed.
ffay005 likes this.
Hessu is offline  
Old May 31, 2022, 9:13 am
  #2085  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
Yet another upgrade did not clear for this lowly LUMO this time not suprised with low J availability, but stil stings, hopefully a upgrade can be done at the airport
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