Finnair newbie questions thread (flame-free)
Mar 10, 2017, 12:25 am
#376
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Here is a discussion that system might refuse check-in due to unpaid seats. Problem with online check-in: is it me or the system?
Mar 10, 2017, 12:41 am
#377
Original Poster
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Are you sure?
Here is a discussion that system might refuse check-in due to unpaid seats. Problem with online check-in: is it me or the system?
Here is a discussion that system might refuse check-in due to unpaid seats. Problem with online check-in: is it me or the system?
Mar 13, 2017, 6:44 am
#378
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
What Plat benefits are included in OW (QF) codeshares on AY metal? Do I just loose the +25% point accrual, or do I loose something else too? Economy Comfort, free WiFi, etc.?
Last edited by Unsub; Mar 13, 2017 at 6:50 am
Mar 13, 2017, 8:20 am
#379
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Mar 14, 2017, 9:31 am
#380
Join Date: Aug 2015
Location: SIN
Programs: AY+ Plat, GA Plat, SQ Gold
Posts: 316
I guess I've avoided them for nothing then.. Would this affect the chances for an op-up? Flying extremely crowded flights (hence couldn't get AY codes), so I guess the chances for one could be marginally increased..
Mar 14, 2017, 11:37 am
#381
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Am I missing something or have they taken away the ability to change/view one's seat?
In the new "PNRS page" I can see my seat number but there is no seat map (or possibility to view one) and it says "Seat already purchased". Please say I don't have to call up web support just to change where I sit...
(oh well, it's still not as terrible as SK's new website...)
In the new "PNRS page" I can see my seat number but there is no seat map (or possibility to view one) and it says "Seat already purchased". Please say I don't have to call up web support just to change where I sit...
(oh well, it's still not as terrible as SK's new website...)
Mar 14, 2017, 2:25 pm
#382
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
New design. Confusing as always.
You need to click on the button next to "Already purchased seat" and you will be taken to the seat map.
And no, it is not (yet) at the disastrous level as SAS site.
But I guess these two companies are in a race to the bottom.
So now when clicking on "Select seat" button, you are taken to a "Buy extras" page, instead of the seat selection. So they added yet another step. Wow, this is just sooo "peace of mind"
You need to click on the button next to "Already purchased seat" and you will be taken to the seat map.
And no, it is not (yet) at the disastrous level as SAS site.
But I guess these two companies are in a race to the bottom.
So now when clicking on "Select seat" button, you are taken to a "Buy extras" page, instead of the seat selection. So they added yet another step. Wow, this is just sooo "peace of mind"
Last edited by intuition; Mar 14, 2017 at 2:33 pm
Mar 14, 2017, 3:16 pm
#383
Join Date: Oct 2008
Location: Helsinki
Programs: BA Gold
Posts: 406
New design. Confusing as always.
You need to click on the button next to "Already purchased seat" and you will be taken to the seat map.
And no, it is not (yet) at the disastrous level as SAS site.
But I guess these two companies are in a race to the bottom.
So now when clicking on "Select seat" button, you are taken to a "Buy extras" page, instead of the seat selection. So they added yet another step. Wow, this is just sooo "peace of mind"
You need to click on the button next to "Already purchased seat" and you will be taken to the seat map.
And no, it is not (yet) at the disastrous level as SAS site.
But I guess these two companies are in a race to the bottom.
So now when clicking on "Select seat" button, you are taken to a "Buy extras" page, instead of the seat selection. So they added yet another step. Wow, this is just sooo "peace of mind"
Mar 14, 2017, 3:55 pm
#384
Join Date: Sep 2011
Location: Finland
Programs: BA gold, OWE
Posts: 373
I don't have any button. I just got my name, "Already purchased seat", green tick box and a purple box where it states my current seat number. I can't get the seat map open anywhere...
Mar 14, 2017, 4:04 pm
#385
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,176
Testing? Isn't that what the users are supposed to do after the site is launched?!? 
Anyway, do you see the purple outlined seat button to the right? That is where you are supposed to click!!
Does it become filled purple when hovering over it?
If it doesn't light up inpurple, then all their scripts haven't finished. You usually must wait at least 5 seconds between clicks.
If it lights up, it is supposed to open one of their standard "pop-in" windows, ie a layover window on top of the actual window, with the background greyed out.
Click on the 10D box -----------------------------------------------------------------------v
Anyway, do you see the purple outlined seat button to the right? That is where you are supposed to click!!
Does it become filled purple when hovering over it?
If it doesn't light up inpurple, then all their scripts haven't finished. You usually must wait at least 5 seconds between clicks.
If it lights up, it is supposed to open one of their standard "pop-in" windows, ie a layover window on top of the actual window, with the background greyed out.
Click on the 10D box -----------------------------------------------------------------------v
Mar 14, 2017, 4:48 pm
#386
Join Date: Sep 2011
Location: Finland
Programs: BA gold, OWE
Posts: 373
Stays purple, can't be clicked, changes a bit darker purple when I do mouse over. Session will expire if I wait too long.
Mar 15, 2017, 1:09 am
#388
Join Date: Mar 2015
Location: HEL
Programs: AY+ Plat and several other cards
Posts: 645
Something weird there. I tried with 4 different bookings. 3 of them work just fine, seat maps open in pop-up window, but the fourth acts strange: it consists of four segments, the overseas segments (2nd and 3rd) seat maps open normally, but the first and last (short haul), don't open at all! Another unnecessary non-tested "enhancement" to the web pages. I agree, they are racing to the bottom and obviously are trying to beat SK in this!
Mar 15, 2017, 1:54 am
#389
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 38
Some time lurker - new writer says hello!
I'm planning to fly from HEL to SEA in July. One connection would be HEL-JFK-SEA with 90 minutes connection time in JFK. Is this itinerary doable or should I find something else? I'm on fresh ESTA, flying in J, AY Plat and through ticketed. Is there some priority for immigration/customs/security based on tight connection/class of travel/status?
Thanks in beforehand.
I'm planning to fly from HEL to SEA in July. One connection would be HEL-JFK-SEA with 90 minutes connection time in JFK. Is this itinerary doable or should I find something else? I'm on fresh ESTA, flying in J, AY Plat and through ticketed. Is there some priority for immigration/customs/security based on tight connection/class of travel/status?
Thanks in beforehand.
