Sep 15, 2016, 3:24 am
Last edit by: NewbieRunner
This lounge is now closed and replaced by the Finnair Premium Wing.
https://www.flyertalk.com/forum/finnair-finnair-plus/1973050-ay-platinum-wing-now-open.html
https://www.flyertalk.com/forum/finnair-finnair-plus/1973050-ay-platinum-wing-now-open.html
Finnair Premium Lounge in non-Schengen area [now closed]
Apr 20, 2015, 5:36 am
#106
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
Very poor experience this morning 20.04.2015. Arrived around 7:15 to grab a bite before a flight to LHR. Empty trays mostly, one prepared piece of cold cuts left, three pieces of cheese left, and one croissant left. People pouring in. No one around to serve coffee or drinks. 
A problem with staffing or what? Heard from a lesser mortal colleague, that it had been the same in the pleb section.
And AY did not amaze either. Half full biz section. No offering to take the coat. No pre-breakfast drink. The guy in front of me reclined his seat right after take off. No room to open laptop. Hardly room to "enjoy" the wiener-spinach-fried egg-melon-youghurt breakfast. Some three spins above London before landing well in time but waiting for the jetway. Horrendous crowd both in e-passport and regular immigration.
Luckily the sunny springtime weather in London and perhaps a few pints of black beer soothes the soul for the next three days!
A problem with staffing or what? Heard from a lesser mortal colleague, that it had been the same in the pleb section.And AY did not amaze either. Half full biz section. No offering to take the coat. No pre-breakfast drink. The guy in front of me reclined his seat right after take off. No room to open laptop. Hardly room to "enjoy" the wiener-spinach-fried egg-melon-youghurt breakfast. Some three spins above London before landing well in time but waiting for the jetway. Horrendous crowd both in e-passport and regular immigration.
Luckily the sunny springtime weather in London and perhaps a few pints of black beer soothes the soul for the next three days!
Last edited by TTL; Apr 20, 2015 at 5:44 am
Apr 20, 2015, 4:08 pm
#107
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
Very poor experience this morning 20.04.2015. Arrived around 7:15 to grab a bite before a flight to LHR. Empty trays mostly, one prepared piece of cold cuts left, three pieces of cheese left, and one croissant left. People pouring in. No one around to serve coffee or drinks. A problem with staffing or what? Heard from a lesser mortal colleague, that it had been the same in the pleb section.
And AY did not amaze either. Half full biz section. No offering to take the coat. No pre-breakfast drink. The guy in front of me reclined his seat right after take off. No room to open laptop. Hardly room to "enjoy" the wiener-spinach-fried egg-melon-youghurt breakfast. Some three spins above London before landing well in time but waiting for the jetway. Horrendous crowd both in e-passport and regular immigration.
Luckily the sunny springtime weather in London and perhaps a few pints of black beer soothes the soul for the next three days!
A problem with staffing or what? Heard from a lesser mortal colleague, that it had been the same in the pleb section.And AY did not amaze either. Half full biz section. No offering to take the coat. No pre-breakfast drink. The guy in front of me reclined his seat right after take off. No room to open laptop. Hardly room to "enjoy" the wiener-spinach-fried egg-melon-youghurt breakfast. Some three spins above London before landing well in time but waiting for the jetway. Horrendous crowd both in e-passport and regular immigration.
Luckily the sunny springtime weather in London and perhaps a few pints of black beer soothes the soul for the next three days!
AY - get your act together. You cannot call a lounge "Premium Lounge" with this level of non performance.
Apr 20, 2015, 11:15 pm
#108
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Can't believe this.
Why wouldn't they simply restrict, upon arrival at the entry desk, rush hour access by advicing OWS to the business lounge side? That would be easy solution to me.
Why wouldn't they simply restrict, upon arrival at the entry desk, rush hour access by advicing OWS to the business lounge side? That would be easy solution to me.
Apr 21, 2015, 1:28 am
#109
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Apr 21, 2015, 2:35 am
#111
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,297
Well, if in this case both lounges were equally empty of any offerings, I would conclude that something had gone wrong with staffing etc. for that particular day. I have not seen something like this during morning hours or even the busiest afternoon period.
Apr 21, 2015, 2:53 am
#112
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Apr 21, 2015, 3:22 am
#113
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
. OW has kept some distinction between S and E. But airlines without 1st do dilute it.
Apr 21, 2015, 3:24 am
#114
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
reflektia wrote best OWS/gold lounge.
Apr 21, 2015, 3:32 am
#115
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Not on a Gold/OWS card. I guess that is the whole point of the OP - AY premium lounge is quite nice for anyone on OWS. Viewed in the competition of proper F lounges it is very pale.
Apr 21, 2015, 4:06 am
#116
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,297
But seriously, pretty disappointing to have such things happen.
Apr 21, 2015, 4:12 am
#117
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Apr 21, 2015, 4:20 am
#118
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Don't want to be Mr Negativity, but "the deliveries didn't arrive" usually means someone didn't pay the bill.
With the same number of flights coming and going everyday, the number of visitors and the consumption should be pretty steady. I'd be surprised if orders for food/drinks aren't on an automatic re-order schedule. I guess coming Sunday will be a shocker to them, when the FT gang empties the stock that was supposed to cover the next 2 weeks..
With the same number of flights coming and going everyday, the number of visitors and the consumption should be pretty steady. I'd be surprised if orders for food/drinks aren't on an automatic re-order schedule. I guess coming Sunday will be a shocker to them, when the FT gang empties the stock that was supposed to cover the next 2 weeks..
Apr 21, 2015, 4:49 am
#119
Join Date: Sep 2006
Location: Helsinki, Finland
Programs: BA Gold (OWE), Bonvoy Gold, HH Diamond, PriorityPass, AX Plat
Posts: 526
Apr 21, 2015, 5:02 am
#120
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,789
On a more positive note - AY Premium lounge beats the crap out of AA Flagship Lounges in LAX and JFK.