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Old Sep 28, 2022, 2:57 am
  #1171  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270


Today’s sustainable vegemössölunch (not too bad taste, though..) Overall lounge relatively quiet of course at lunch time but still lots of stuff on the tables and staff hiding.

Priority security took 5mins and mainly because too many pax are still unaware how to use/behave at the new lines/machines..unnecessary queuing and empty slots not used efficiently, unpacking stuff the old way etc..
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Old Sep 28, 2022, 3:16 am
  #1172  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
Originally Posted by NoWindowSeat
...
Priority security took 5mins and mainly because too many pax are still unaware how to use/behave at the new lines/machines..unnecessary queuing and empty slots not used efficiently, unpacking stuff the old way etc..
I don't understand why Finavia don't make some markers in the floor. When the first slot is used, people are hesitant to get into a slot "in front of" the queue. I think the problem is easily adressed with some lines in the floor.
Also, the agents running the machine could be more active too and direct people.
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Old Sep 29, 2022, 11:27 am
  #1173  
 
Join Date: Nov 2019
Programs: AY+
Posts: 188
Lounge closes today at 2130, perfect for a midnight departure. Pissed, took a train (shame on me)
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Old Sep 29, 2022, 1:33 pm
  #1174  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by Olperoo
Lounge closes today at 2130, perfect for a midnight departure. Pissed, took a train (shame on me)
Waaat? Schengen lounge? Since when have their started the same shaiteshow as platwing on/off circus??
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Old Sep 29, 2022, 1:44 pm
  #1175  
 
Join Date: Nov 2019
Programs: AY+
Posts: 188
Originally Posted by FFlash
Waaat? Schengen lounge? Since when have their started the same shaiteshow as platwing on/off circus??
Yah, Schengen indeed. No idea, the whole experience was topped off with a snappy dragon shortly after entering, "hey you! Get back here! What flight are you on?!"

A shameful experience
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Old Sep 29, 2022, 2:16 pm
  #1176  
 
Join Date: Mar 2016
Posts: 231
Originally Posted by NoWindowSeat


Today’s sustainable vegemössölunch (not too bad taste, though..) Overall lounge relatively quiet of course at lunch time but still lots of stuff on the tables and staff hiding.

Priority security took 5mins and mainly because too many pax are still unaware how to use/behave at the new lines/machines..unnecessary queuing and empty slots not used efficiently, unpacking stuff the old way etc..
It is badly marked, earlier this week I went to an empty slot because nobody before me went after couple of minutes waiting. I got the comment:"there is a que here" to which I responded: "yes, but I don't think you are queing for security because you leave idle capacity".
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Old Sep 29, 2022, 2:53 pm
  #1177  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Originally Posted by casper79
It is badly marked, earlier this week I went to an empty slot because nobody before me went after couple of minutes waiting. I got the comment:"there is a que here" to which I responded: "yes, but I don't think you are queing for security because you leave idle capacity".
Hear hear, happens all the time and I also skip short those lazyashes. Ofc I get deadly looks but I dont care.
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Old Sep 29, 2022, 3:00 pm
  #1178  
 
Join Date: Jun 2007
Location: St. Peters, MO - USA
Programs: AA, DL, UA (Silver), WN
Posts: 119
Are non-Schengen citizens allowed access to the Schengen Lounge?
Just wondering?
I'm a German born US citizen, and wonder if I could actually enter this place?
Menko in St. Louis, MO - USA
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Old Sep 29, 2022, 3:01 pm
  #1179  
 
Join Date: Sep 2011
Location: Finland
Programs: BA gold, OWE
Posts: 373
Originally Posted by FFlash
Waaat? Schengen lounge? Since when have their started the same shaiteshow as platwing on/off circus??
It was like this already this summer. Really nice to wait your TMP/TKU/OUL/VAA/KUO connection for hours in single digit gates
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Old Sep 29, 2022, 3:40 pm
  #1180  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
Originally Posted by Menko
Are non-Schengen citizens allowed access to the Schengen Lounge?
Just wondering?
I'm a German born US citizen, and wonder if I could actually enter this place?
Menko in St. Louis, MO - USA
Lounge entry depends on the destination you are flying to from HEL. If you are flying to a Schengen destination, you will use the Schengen lounge, and if non-Schengen, then the non-Schengen lounge is your lounge of the day.
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Old Sep 30, 2022, 6:46 am
  #1181  
 
Join Date: Mar 2015
Location: HEL
Programs: AY+ Plat and several other cards
Posts: 645
Line to Schengen lounge all the way down the stairs, waiting time 16mins. The dragon didn't do anything to prevent some people skipping the line. Actually just a thing waiting to happen, now the overcrowding has exceeded the limit.

Really not very premium, poor. Wake up, Finnair!
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Old Oct 2, 2022, 12:04 pm
  #1182  
 
Join Date: Jun 2007
Location: St. Peters, MO - USA
Programs: AA, DL, UA (Silver), WN
Posts: 119
ffay005:
Thanks for the reply - appreciate your come back.
Menko
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Old Oct 3, 2022, 3:49 am
  #1183  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 259
Originally Posted by Purjelentaja
Line to Schengen lounge all the way down the stairs, waiting time 16mins. The dragon didn't do anything to prevent some people skipping the line. Actually just a thing waiting to happen, now the overcrowding has exceeded the limit.

Really not very premium, poor. Wake up, Finnair!
Was there the same day but about 6:30 am, was wondering if it's gonna be so crowded that I cannot get in, but was surprisingly not that crowded at the time.
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Old Oct 11, 2022, 12:49 pm
  #1184  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Originally Posted by FFlash
Waaat? Schengen lounge? Since when have their started the same shaiteshow as platwing on/off circus??
Yes, it was closed yesterday after 21:30.

I followed the advice on the lounge door and went to the transfer service and picked up my 17€ voucher.

Not too bad, given the complaints about the lounge. But I‘d prefer they keep the lounge open for the midnight wave.
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Old Oct 12, 2022, 12:28 am
  #1185  
 
Join Date: Nov 2019
Programs: AY+
Posts: 188
Originally Posted by Jainzar
Yes, it was closed yesterday after 21:30.

I followed the advice on the lounge door and went to the transfer service and picked up my 17€ voucher.

Not too bad, given the complaints about the lounge. But I‘d prefer they keep the lounge open for the midnight wave.
Agree on that the voucher is better than nothing. Don't remember if the option was there at the time of my rant though.

My train adventure ended with apologies and 40 EUR comp from Ay
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