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Important Change to Your Fairmont President's Club Membership

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Important Change to Your Fairmont President's Club Membership

 
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Old Jul 2, 2018, 8:14 am
  #346  
Moderator: SAS
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Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Originally Posted by MB24
You have to use your Accor credentials to log into "Le Club," assuming you already had a profile with them. If not, then I guess you'll need to open one and try to merge the accounts. Good luck!
So every FPC member not having an Accor Account needs to run after them?
So much for and I quote the transition website: “you don’t need to do a thing!”

I’m gonna give them some more time and hope they figure this out.
Nick Art is offline  
Old Jul 2, 2018, 8:14 am
  #347  
 
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 897
Originally Posted by MB24
My platinum status now shows on the Accor site. My fairmont "vouchers" are also there. You have to log in, and then go to "My Loyalty Area and Membership," and they should be there. Now, of course, I still haven't tried to use one after the changeover....
I am in Montebello right now and agent confirmed he saw all certs in account and ready to use (eg: dining credits)
YOWCDNFF is offline  
Old Jul 2, 2018, 8:35 am
  #348  
 
Join Date: Aug 2015
Posts: 324
Where exactly am I supposed to see the certs? The "My loyalty and membership" area shows 0 points and that's it.
nock is offline  
Old Jul 2, 2018, 8:40 am
  #349  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Originally Posted by nock
Where exactly am I supposed to see the certs? The "My loyalty and membership" area shows 0 points and that's it.
If you click on "My Dashboard", you will see your Platinum card with expiration date, and the reward points balance next to it. Immediately below, it shows Vouchers Available...

Below is what my account looks like. My wife's account looks similar, except the section on available vouchers is not there.

CanadaDH is offline  
Old Jul 2, 2018, 8:43 am
  #350  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
Now I see another transition problem.

Most of my upcoming stays are there. I see 3 upcoming reservations at Banff Springs and 2 upcoming reservations at Chateau Lake Louise. That's correct, however, I also have 2 existing reservations at Fairmont Tremblant, which are nowhere to be found on the Accor site.
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Old Jul 2, 2018, 8:55 am
  #351  
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Originally Posted by MB24
You have to use your Accor credentials to log into "Le Club," assuming you already had a profile with them. If not, then I guess you'll need to open one and try to merge the accounts.
No, you can use your Fairmont email address and password. I just did.
mahasamatman is offline  
Old Jul 2, 2018, 8:56 am
  #352  
 
Join Date: Aug 2015
Posts: 324
I am apparently in your wife's boat... Also, when I log in, my card looks different than yours. It has "Fairmont" on the top then "Platinum" on the left and "Le club accor hotels" on the right. They did manage to get my stays imported and I am platinum, but I'd like my certs.

Originally Posted by CanadaDH
If you click on "My Dashboard", you will see your Platinum card with expiration date, and the reward points balance next to it. Immediately below, it shows Vouchers Available...

Below is what my account looks like. My wife's account looks similar, except the section on available vouchers is not there.

nock is offline  
Old Jul 2, 2018, 8:58 am
  #353  
 
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
Well, credit where it is due. My existing Fairmont coupons are present in my Accor account, and the bonus ones have posted. The Fairmont person on the phone last week thought it might take a few weeks.

I still don't anticipate staying at Accors very much if at all, but I may well do some extra stays at Fairmonts to use up my remaining coupons.
Spent_All_My_Miles is offline  
Old Jul 2, 2018, 9:00 am
  #354  
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Join Date: Apr 2004
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Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
Originally Posted by Spent_All_My_Miles
My existing Fairmont coupons are present in my Accor account, and the bonus ones have posted.
I haven't seen any additional certificates yet.
mahasamatman is offline  
Old Jul 2, 2018, 9:15 am
  #355  
 
Join Date: Sep 2007
Location: Tallinn, Estonia
Programs: Hilton Diamond, Accor Platinum, Radisson Rewards Gold, Marriott Platinum
Posts: 940
My account is totally screwed. As my Fairmont account email was different from Accor one, it shows me now as Accor classic with no certs. Also no certs on my other Accor Platinum account, lost in limbo Already 30 minutes waiting on phone...how different from earlier Fairmont experiences...Accor sucks as no other hotel program ever...
Richey66 is offline  
Old Jul 2, 2018, 9:45 am
  #356  
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Ok I see the vouchers now. It also has my new vouchers for the 2 stays before 7/1! Yay!
dmodemd is offline  
Old Jul 2, 2018, 9:47 am
  #357  
 
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
They will look like this when they show up:

*Bonus - Complimentary Suite Upgrade expires on 2019-02-28
Available
*Bonus - $25 USD Dining/Willow Stream Spa Certificate expires on 2019-02-28
Available
*Bonus - Complimentary Room Night expires on 2019-02-28
Available
*Bonus - Complimentary Room Upgrade expires on 2019-02-28
Available
*Bonus - Complimentary Room Upgrade expires on 2019-02-28
Available
*Bonus - $25 USD Dining/Willow Stream Spa Certificate expires on 2019-02-28
Available
*Bonus - $25 USD Dining/Willow Stream Spa Certificate expires on 2019-02-28
Available
*Bonus - Complimentary Suite Upgrade expires on 2019-02-28
Available
*Bonus - $25 USD Dining/Willow Stream Spa Certificate expires on 2019-02-28
dmodemd is offline  
Old Jul 2, 2018, 9:47 am
  #358  
 
Join Date: Aug 2015
Posts: 324
Originally Posted by Richey66
My account is totally screwed. As my Fairmont account email was different from Accor one, it shows me now as Accor classic with no certs. Also no certs on my other Accor Platinum account, lost in limbo Already 30 minutes waiting on phone...how different from earlier Fairmont experiences...Accor sucks as no other hotel program ever...
Can't you just register a new accor account with whatever email you used for Fairmont?
nock is offline  
Old Jul 2, 2018, 9:56 am
  #359  
 
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Le sigh. Status transferred fine. 9 vouchers are there, but not the bonus round, despite my 2nd stay being in April. I'll give it some time before emailing I guess. Thankfully no immediate plans.
nomadic.relief is offline  
Old Jul 2, 2018, 11:11 am
  #360  
Company Representative, Fairmont
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Join Date: Jan 2011
Location: Toronto, ON
Programs: Fairmont Presidents Club
Posts: 16
We are thrilled to announce that Fairmont Hotels & Resorts is now officially a part of Le Club AccorHotels, providing you with more rewards and member privileges than ever before! As a member of this award-winning program, you’ll now have more earning power and access to thousands of iconic hotels and destinations around the world, all the while experiencing the same personalized benefits, intuitive service and unforgettable moments from Fairmont that you have come to know and love. To learn more, visit leclubaccorhotels.com.
FairmontLiason is offline  



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