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Emirates cancellations - refunds/vouchers

Old Apr 26, 2020, 5:29 am
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Last edit by: DYKWIA
To request a refund / voucher or keep your ticket open for 24 months, use the following link :-

https://www.emirates.com/ae/english/...efund-request/
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Emirates cancellations - refunds/vouchers

Old May 8, 2022, 12:14 am
  #361  
 
Join Date: Apr 2013
Location: SIN
Programs: EK Blue, EY Guest, AA, QR
Posts: 288
Wonder if someone can help with this situation

Friend purchased a ticket from DAC EK office using credit card for parents

One parent passed away after one half of the trip and other became medically unfit to fly and they are due for refund of other part

However card got closed in this period
EK DAC office are stalling and saying they are asking EK HQ in DXB for refund permission but it could take many months if at all, but doesnt ring true to me

Surely there must be a simpler way to get a refund if credit card which was used got cancelled

Thank you everyone
LonghornDXB is offline  
Old May 8, 2022, 1:29 am
  #362  
Original Poster
 
Join Date: Oct 2018
Programs: Skywards
Posts: 238
Originally Posted by LonghornDXB
Wonder if someone can help with this situation

Friend purchased a ticket from DAC EK office using credit card for parents

One parent passed away after one half of the trip and other became medically unfit to fly and they are due for refund of other part

However card got closed in this period
EK DAC office are stalling and saying they are asking EK HQ in DXB for refund permission but it could take many months if at all, but doesnt ring true to me

Surely there must be a simpler way to get a refund if credit card which was used got cancelled

Thank you everyone
regardless of cc being cancelled you still get the funds from the bank - non issue

regarding the death of passenger or family member and the illness of a passenger you are entitled to a refund. Fill in the forms on emirates website on this and attach certificates as proof
redeternet7 is offline  
Old May 8, 2022, 5:49 am
  #363  
 
Join Date: Apr 2013
Location: SIN
Programs: EK Blue, EY Guest, AA, QR
Posts: 288
Originally Posted by redeternet7
regardless of cc being cancelled you still get the funds from the bank - non issue

regarding the death of passenger or family member and the illness of a passenger you are entitled to a refund. Fill in the forms on emirates website on this and attach certificates as proof
Thanks
LonghornDXB is offline  
Old Nov 17, 2022, 7:41 am
  #364  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,028
Reading Emirates fare bucket rules and it shows Flex as refundable with a fee. The fee is relatively small (~$80 US). Flex Plus has no fee - but it's much much more than Flex to not be worth it. Saver shows as non-refundable. Is this correct? Emirates seems to have a somewhat refund policy if we cancel flights compared to other US and UK airlines. Just wanted to be sure (will be first Emirates flight)
TravelinSperry is offline  
Old Apr 18, 2024, 7:42 pm
  #365  
S.R
 
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, BA Gold, Marriott Platinum, Hilton Diamond
Posts: 1,180
I had a ticket HYD-JFK-HYD in F Flex. I flew the outbound already, but on my return trip my JFK-DXB was canceled. Agent said I was eligible for refund of the unused portion of the ticket due to flight cancellation if I wanted to cancel the rest of this ticket, so I requested the refund. Any idea if I will actually get the 50% refunded or will it be less?
S.R is offline  
Old Apr 25, 2024, 1:45 pm
  #366  
 
Join Date: Aug 2014
Location: YYC
Posts: 2,080
Originally Posted by S.R
I had a ticket HYD-JFK-HYD in F Flex. I flew the outbound already, but on my return trip my JFK-DXB was canceled. Agent said I was eligible for refund of the unused portion of the ticket due to flight cancellation if I wanted to cancel the rest of this ticket, so I requested the refund. Any idea if I will actually get the 50% refunded or will it be less?
They'll probably reprice it as a one way ticket generating a very small refund, but please keep us posted.
YYCCL3 is offline  
Old Apr 25, 2024, 10:07 pm
  #367  
S.R
 
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, BA Gold, Marriott Platinum, Hilton Diamond
Posts: 1,180
Originally Posted by YYCCL3
They'll probably reprice it as a one way ticket generating a very small refund, but please keep us posted.
Just got the email today that they will be refunding 50% of the round trip ticket value!
I think its most likely due to the flight being canceled because of the floods, and not a voluntary trip cancellation from my end.
YYCCL3 likes this.
S.R is offline  

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