Apr 26, 2020, 5:29 am
Last edit by: DYKWIA
To request a refund / voucher or keep your ticket open for 24 months, use the following link :-
https://www.emirates.com/ae/english/...efund-request/
https://www.emirates.com/ae/english/...efund-request/
Emirates cancellations - refunds/vouchers
Aug 29, 2020, 8:50 pm
#301
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Just a quick experience from my side with regards to travel vouchers - I had a number of bookings that I converted into travel vouchers earlier in the year. Today I went on to the Emirates website to book flights using one of the travel vouchers. There is no option to redeem these on the EK website currently and you have to call the contact centre to make a booking using a voucher. As you are booking via the contact centre they charge you a booking fee (AED100 per passenger in my case). I requested the call centre to waive this as there was no other option to book other than the call centre and was told it was not possible. What a terrible policy and way to treat customers who have decided not to request refunds for cancelled travel.
Aug 31, 2020, 4:27 am
#302
Join Date: May 2020
Location: BRU
Programs: QR Silver, AC Silver
Posts: 50
iFlyMoreThanYou I believe you are the record holder of the fastest refund. Mine is still in process after 60 days.
Aug 31, 2020, 7:39 am
#303
Suspended
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
iFlyMoreThanYou I believe you are the record holder of the fastest refund. Mine is still in process after 60 days.
Aug 31, 2020, 11:49 am
#304
Join Date: May 2020
Location: BRU
Programs: QR Silver, AC Silver
Posts: 50
Sep 1, 2020, 4:33 am
#305
Join Date: May 2019
Programs: Marriott
Posts: 8
Many of the call centre agents were actually recently moved into those roles, from, for example the social media team. As such they dont really have the (already limited) knowledge other agents have. Some cant even construct a fare... either escalate to a manager, or hang up and call again.
Sep 2, 2020, 2:12 pm
#306
Join Date: Aug 2015
Location: New York
Posts: 183
I purchased a flight and upgraded with miles, would I get the miles back? I filed the refund form but haven't heard anything back. For those who have received their refund, did emirates send an email or alert you in any way of the refund? Do I have to monitor my credit card and miles?
Sep 9, 2020, 4:18 am
#308
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
Curious if anyone on here has tried to receive compensation for an EK ticket cancelled by them due to COVID and for which EK was later unable to fulfill contract.
For example: DXB-NCE canceled in March, and only route later available was DXB-CDG and pax had to pay their own way CDG-NCE?
For example: DXB-NCE canceled in March, and only route later available was DXB-CDG and pax had to pay their own way CDG-NCE?
Oct 2, 2020, 10:50 am
#311
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,620
Oct 5, 2020, 8:14 am
#312
Join Date: Feb 2018
Posts: 7
Just to chime in- If you need to cancel your booking, but wish to keep your ticket for future use, give the online chat tool on the Emirates website a try. I got almost immediate assistance and immediate coordination of the request. I was expecting to suffer through hours of waiting for something to be done, but my booking was cancelled and converted to an open booking ticket within about 3 minutes. Kind of flabbergasted, really.
Oct 5, 2020, 8:19 am
#313
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; QR Gold
Posts: 508
Just to chime in- If you need to cancel your booking, but wish to keep your ticket for future use, give the online chat tool on the Emirates website a try. I got almost immediate assistance and immediate coordination of the request. I was expecting to suffer through hours of waiting for something to be done, but my booking was cancelled and converted to an open booking ticket within about 3 minutes. Kind of flabbergasted, really.
Oct 5, 2020, 1:14 pm
#314
Join Date: Jan 2014
Posts: 104
Hi, I had economy flex rtn flight STN-DXB, upgraded to business with miles. STN route cancelled and switched to LHR. The email does not say 'cancellation' but that it's been moved for operational reasons. Clearly the flight from STN has been cancelled. I was hoping to just rearrange for another date in 2021 and keep the business ticket but the agent said I would have to find upgrade availability again? Is that right - doesn't seem fair? Would I not be better just getting a refund of cash and miles instead. If anyone else has had a similar situation please let me know, thank you.
Oct 5, 2020, 3:52 pm
#315
Join Date: Dec 2015
Location: YYZ / HKG / DXB
Programs: Emirates Silver, Marriott Platinum... Previously AC*SE100K, Star Alliance Gold, Bonvoy Ambassador
Posts: 127
Hi there - I'm new to the EK forum and have a question. I am planning on purchasing a flex J class ticket (fully refundable), if I plan on cancelling a few days before I fly, how long does the "full refund" typically take to credit my credit card?
Thanks!
Thanks!