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Emirates cancellations - refunds/vouchers

Old Apr 26, 2020, 5:29 am
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Last edit by: DYKWIA
To request a refund / voucher or keep your ticket open for 24 months, use the following link :-

https://www.emirates.com/ae/english/...efund-request/
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Emirates cancellations - refunds/vouchers

Old Aug 29, 2020, 8:50 pm
  #301  
Suspended
 
Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Originally Posted by ajp1
Just a quick experience from my side with regards to travel vouchers - I had a number of bookings that I converted into travel vouchers earlier in the year. Today I went on to the Emirates website to book flights using one of the travel vouchers. There is no option to redeem these on the EK website currently and you have to call the contact centre to make a booking using a voucher. As you are booking via the contact centre they charge you a booking fee (AED100 per passenger in my case). I requested the call centre to waive this as there was no other option to book other than the call centre and was told it was not possible. What a terrible policy and way to treat customers who have decided not to request refunds for cancelled travel.
Many of the call centre agents were actually recently moved into those roles, from, for example the social media team. As such they dont really have the (already limited) knowledge other agents have. Some cant even construct a fare... either escalate to a manager, or hang up and call again.
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iFlyMoreThanYou is offline  
Old Aug 31, 2020, 4:27 am
  #302  
 
Join Date: May 2020
Location: BRU
Programs: QR Silver, AC Silver
Posts: 50
iFlyMoreThanYou I believe you are the record holder of the fastest refund. Mine is still in process after 60 days.
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Old Aug 31, 2020, 7:39 am
  #303  
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Join Date: Dec 2019
Location: EK1 ML5A ;-)
Programs: EK iO
Posts: 699
Originally Posted by flyvinci
iFlyMoreThanYou I believe you are the record holder of the fastest refund. Mine is still in process after 60 days.
try submitting again. i had one where I was waiting for 2 months, submitted again and got it within a week (could be observation bias). Also dont put any comments.
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Old Aug 31, 2020, 11:49 am
  #304  
 
Join Date: May 2020
Location: BRU
Programs: QR Silver, AC Silver
Posts: 50
Originally Posted by iFlyMoreThanYou
try submitting again. i had one where I was waiting for 2 months, submitted again and got it within a week (could be observation bias). Also dont put any comments.
Just received a confirmation that the refund has been processed... they heard me ^^
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Old Sep 1, 2020, 4:33 am
  #305  
 
Join Date: May 2019
Programs: Marriott
Posts: 8
Originally Posted by iFlyMoreThanYou
Many of the call centre agents were actually recently moved into those roles, from, for example the social media team. As such they dont really have the (already limited) knowledge other agents have. Some cant even construct a fare... either escalate to a manager, or hang up and call again.
Tried making a complaint via the formal complaint webform and they just dodge it, absolutely useless customer service.
ajp1 is offline  
Old Sep 2, 2020, 2:12 pm
  #306  
 
Join Date: Aug 2015
Location: New York
Posts: 183
I purchased a flight and upgraded with miles, would I get the miles back? I filed the refund form but haven't heard anything back. For those who have received their refund, did emirates send an email or alert you in any way of the refund? Do I have to monitor my credit card and miles?
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Anlun is offline  
Old Sep 4, 2020, 3:40 am
  #307  
 
Join Date: Apr 2020
Posts: 82
strangely have had seat reservation money refunded but not the fare!
Stephen Harwood is offline  
Old Sep 9, 2020, 4:18 am
  #308  
 
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,210
Curious if anyone on here has tried to receive compensation for an EK ticket cancelled by them due to COVID and for which EK was later unable to fulfill contract.

For example: DXB-NCE canceled in March, and only route later available was DXB-CDG and pax had to pay their own way CDG-NCE?
extramileage is offline  
Old Sep 9, 2020, 10:43 am
  #309  
 
Join Date: Aug 2014
Location: YYC
Posts: 2,085
data point, 29 days from refund request to hitting my credit card.
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Old Oct 2, 2020, 10:44 am
  #310  
 
Join Date: Apr 2020
Posts: 82
first requested refund 28th July and re applied 30th august still no reply or any sign of refund yet have had seat reservation money back, anyone know of any way to chase this up getting ridiculous now
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Old Oct 2, 2020, 10:50 am
  #311  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,787
Originally Posted by Stephen Harwood
first requested refund 28th July and re applied 30th august still no reply or any sign of refund yet have had seat reservation money back, anyone know of any way to chase this up getting ridiculous now
Chargeback if on credit card.
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Old Oct 5, 2020, 8:14 am
  #312  
 
Join Date: Feb 2018
Posts: 7
Just to chime in- If you need to cancel your booking, but wish to keep your ticket for future use, give the online chat tool on the Emirates website a try. I got almost immediate assistance and immediate coordination of the request. I was expecting to suffer through hours of waiting for something to be done, but my booking was cancelled and converted to an open booking ticket within about 3 minutes. Kind of flabbergasted, really.
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Old Oct 5, 2020, 8:19 am
  #313  
 
Join Date: May 2020
Location: DXB and JNB
Programs: EK Plat; QR Gold
Posts: 527
Originally Posted by kguy12345
Just to chime in- If you need to cancel your booking, but wish to keep your ticket for future use, give the online chat tool on the Emirates website a try. I got almost immediate assistance and immediate coordination of the request. I was expecting to suffer through hours of waiting for something to be done, but my booking was cancelled and converted to an open booking ticket within about 3 minutes. Kind of flabbergasted, really.
to be honest, thats always been my experience on EK. Call centre mostly, but never really had problems in this regard.
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Old Oct 5, 2020, 1:14 pm
  #314  
 
Join Date: Jan 2014
Posts: 104
Hi, I had economy flex rtn flight STN-DXB, upgraded to business with miles. STN route cancelled and switched to LHR. The email does not say 'cancellation' but that it's been moved for operational reasons. Clearly the flight from STN has been cancelled. I was hoping to just rearrange for another date in 2021 and keep the business ticket but the agent said I would have to find upgrade availability again? Is that right - doesn't seem fair? Would I not be better just getting a refund of cash and miles instead. If anyone else has had a similar situation please let me know, thank you.
mattoo is offline  
Old Oct 5, 2020, 3:52 pm
  #315  
 
Join Date: Dec 2015
Location: YYZ / HKG / DXB
Programs: Emirates Gold, Marriott Platinum... Previously AC*SE100K, Star Alliance Gold, Bonvoy Ambassador
Posts: 128
Hi there - I'm new to the EK forum and have a question. I am planning on purchasing a flex J class ticket (fully refundable), if I plan on cancelling a few days before I fly, how long does the "full refund" typically take to credit my credit card?
Thanks!
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