I have booked LHR-DXB-SYD-SIN-DXB-LHR in F and I have just been contacted by EK to say that they do not offer a chauffeur service in Sydney due to their contract with QF.

When we land we can get a car from the Airport to the hotel, but on the return it’s up to us to make our own way. Is this right? I booked through EK and my tickets hold an EK flight numbers – why offer it if they can’t see it through. We are flying to MEL to connect with EK404, but all on the same ticket

If you're flying to MEL to connect to EK404 (DXB-SIN-MEL) then your itinerary is NOT the one you've stated above.

EK does offer a chauffeur service in Sydney - the only exclusion that I am aware of is that it is not offered to people travelling between SYD and CHC/AKL only.

It sounds like you're flying DXB-SIN-SYD; stopover; MEL-SIN-DXB. As you say, you would get the chauffeur on arrival in Sydney. However, as you are not flying back from Sydney, you don't get a second chauffeur in Sydney. You would, instead, get a chauffeur in Melbourne to bring you out to Tullamarine to commence your return journey.

Getting back to Sydney airport for any other further travel you might have is on your own back...even if you have a SYD-MEL flight in there (presumably on Qantas, even with an EK-coded number) all as part of the same ticket.

The restriction is only accurate if MEL-SIN is booked under the QF code, or if you're stopping in MEL (must connect on the same day, otherwise no chauffeur drive in SYD). If not then what you were told is incorrect. Call again.

Right,

I am flying SYD then connecting in MEL 1.5hrs connection then to SIN. All under the same ticket, all with EK flight numbers. I just don't understand what it has to do with Qantas. My agreement is with EK not QF. Who EK subcontract the connecting flight from SYD to MEL is their problem not mine.

I'm inclined to think that Emirates are correct on this one, and that you are not eligible to be picked up & driven to SYD for what is effectively a domestic-only sector operated by QF - even though the sector IS of course being used to connect you to an onward international flight operated by EK, and ticketed throughout by them.

There are some complex T&C's attached to the CD service (not least within Australia & NZ) and part of them are summarised in this grid chart. The way I interpret it is in line (I believe) with what you have been told by EK.

http://content.emirates.com/download...ligibility.pdf

Which airline are you flying from SYD-MEL? If it's not EK, then no car.

I am flying QF from MEL to SYD, but I don't understand as I have an EK Flight number and I paid EK. The whole point of this is, you expect to have a level of service from the party which you have paid for services. For example, if you purchased, and paid for, Dom Champagne from Waitrose but because it was delivered by Tesco you received Cava would you be happy?

That analogy does not really help your case at all, with respect.

Emirates are within their rights to attach their OWN terms & conditions (as linked in my earlier post) to the CD service, not YOURS.

I think you should accept their decision in this instance, however frustrated you might feel.

The OP is eligible for the chauffeur drive in SYD and given this is an outstation for EK they should be able to arrange for it.

I have seen this happen for a SYD-BNE-SIN itinerary, as well as an ADL-MEL-SIN itinerary.

Not true.

It's pretty clear that the OP should be eligible for both in AU1/AU2 (all cities except CBR/HBA) and Asia:

ASIA - AU1 - AU2
(Vice Versa) EK / EK-M YES in AU1 ASIA EK AU1 EK-M AU2 CDD in ASIA / CDA in AU1

Reading into it, the OP might need to call back his issuing authority to get the domestic QF flight changed into the EK codeshare just to be sure that loophole is covered.

Must disagree with you on this one edy4eva.

In reality, it's not a question of whether "they should be able to arrange it "

In any event, the ruling by Emirates is based on their T&C's. Quite apart from the link I gave, even your own quote states "must be booked on an Emirates operated flight". The flight for which the OP wishes to be collected in Sydney is clearly not operated by Emirates.

What I don't understand is why the OP is booked on such a circuitous route (SYD-MEL-SIN-DXB).

Were all the SYD-DXB and SYD-SIN-DXB on that date full in F?

If the OP is just going via MEL for the hell of it...well, then, I don't see why a second car would really be due in SYD at all. If the SYD-MEL was on a separate day from all other journeys, then of course none of us would say that a car was due. If the OP decided not to see MEL and, therefore, NOT to take advantage of the opportunity to use the car that was due in MEL, then I think that's on the OP.

Perhaps you can enquire about cutting out the unnecessary SYD-MEL detour and fly back from SYD directly?

irishguy - I may have misunderstood things, but .....I seem to think that the reason for the MEL routing on the return journey can only be because the OP wants to stop off in SIN, and there is no SYD to SIN service available with EK operated flights.....

Correct. I only want to fly EK. All flights EK flight numbers. I am in transit in MEL for 1.5 hours. I am then flying to SIN for 4 days stop over before flying home.