Originally Posted by
EK004 Regular
I have booked LHR-DXB-SYD-SIN-DXB-LHR in F and I have just been contacted by EK to say that they do not offer a chauffeur service in Sydney due to their contract with QF.
When we land we can get a car from the Airport to the hotel, but on the return it’s up to us to make our own way. Is this right? I booked through EK and my tickets hold an EK flight numbers – why offer it if they can’t see it through. We are flying to MEL to connect with EK404, but all on the same ticket
The restriction is only accurate if MEL-SIN is booked under the QF code, or if you're stopping in MEL (must connect on the same day, otherwise no chauffeur drive in SYD). If not then what you were told is incorrect. Call again.