Apologies. So the routing is through Tullamarine in both directions.

LHR-DXB-SIN-MEL-SYD-MEL-SIN-DXB-LHR

Thanks for the clarification re your stopover, EK004 regular.

I will happily stand corrected* if/when ultimately proven wrong, but I do believe Emirates will (with justification) stick to their guns on this one. All your flights may well have EK numbers, but - crucially - they are NOT all operated by EK. Plus ......the sector at the heart of the whole issue happens to be a domestic one. It was never the objective of the CD programme to provide pick-ups or drop-offs for domestic flights operated by a third party carrier (which, as I mentioned previously is an accurate description of your SYD-MEL journey) - even if you are then connecting to an onward international flight operated by EK themselves.

*and will be glad to do so simply because I could well be the beneficiary myself at some future point, given that I travel out to Oz with EK fairly often.

What is your fare construction?

From your point of your view, I think, you are flying:
LHR-DXB-SYD-SIN-DXB-LHR

but from the point of view of the airline you are actually flying:
LHR-x/DXB-SYD
then
SYD-x/MEL-SIN-/xDXB-LHR.

In which case it I would think it falls under the rules of:
ASIA-AU1-AU2 (v.v.), so AU2-AU1-ASIA (SYD-MEL-SIN), on an EK-M EK itinerary (an EK codeshare onto EK404) which I'm afraid, with no stopover in MEL, entitles you only to CD on Arrival in SIN.

I would ignore what the agent said with regards to QF and their contract, I doubt they are well briefed on the intricacies of exactly why computer says no, but I think the computer is simply reading your fare construction and spitting that out.

If you remove the SIN stopover I think you would be eligible for CDS in SYD.

I would have though the same thing myself...has anyone ever seen such limo pickups at the Domestic Terminal in SYD? Pickups at SYD domestic are bedlam at the best of times...

But from what the OP implies in his/her first post, a pickup is being provided without problem on arrival in SYD, and the problem arises only for the outbound.

That make it even weirder. If it was good for the inbound it should be good for the outbound...

eternaltransit - Sounds like a pretty dramatic solution to the problem, if you don't mind me saying ......

Your suggestion is that the OP ditches his (carefully-planned) s/over in SIN, purely to become eligible for a CD car when departing from SYD, and thereby save maybe AUD$100 max ....?? The CD mileage limit for SYD is very low, so any "savings" - or additional cost, depending on your perspective - would be similarly low.

No, not really weird I say.

Again .....I may be wrong, but I think you may have perhaps misunderstood the scenario on this.

I am pretty sure that the OP is arriving at SYD on an international sector operated by EK BUT he departs Australia (initially) on a domestic sector operated by QF.

Hence CD being provided without problem on arrival at SYD - but NO equivalent CD upon departure from SYD to take a domestic sector to MEL.

I booked as one ticket ADL-SYD-BKK return last year and CD was offered in Adelaide for my QF J segment to Sydney and on return to Adelaide, it was such a shame i could not use it.

Oh no, I wasn't suggesting he do that - that would be silly, a taxi to SYD from the Sydney CBD is not that expensive relatively to the cost of an F ticket!

I was merely saying that the presence of the SIN stopover makes him ineligible for chauffeur drive in SYD - if he carried straight on to DXB or further, then he would be able to get one.

Firemansam. - I think the T&C's wrt CD in Oz have been amended /clarified/tightened since last year, following changes to frequencies & stations served by EK.

My bad eternal, and yes I do now understand the point you (rightly) make.

Basically I think you & I are on the same wavelength on this one ^

Yes agreed - expanding on what you said, I don't think the chauffeur drive service was designed to be provided for Asia stopovers ex-AU, especially when the initial sector is only on an EK marketed flight, not operated. EK are only paying for it when they operate the route, and they define route to the first stopover

Not identical but I had the same issue flying into BNE on a QF flight (in J) connecting from EK F in SYD. No car in BNE and quite honestly I found it impossible to work out what I was entitled to on the basis of the 3 page guidance....

Don't know how I forgot this, just over Christmas, a friend flew CBR-SYD-BKK (stop for 3 days)- DXB (stop) - KWI-DXB-SIN (stop)-MEL-CBR
CD was provided and used in CBR, BKK, SIN and DXB.

All flights were J (EK stock) except for CBR-SYD which was on Y.

I'm flying ALK -> SYD - DBX -> MAN in August and while I'm not offered CD in AKL when I check on Emirates.com, if I use Qantas.com I can book CD via there for AKL.

OK, seems I was wrong, SIN and MEL are only on the inbound, not on the outbound, so indeed the OP has no issues with being collected from the international arrivals hall after arriving on a direct EK flight into SYD; the return, though, does indeed fall outside the scope of the chauffeur drive offer, because of the "detour" via Tullamarine and the consequent domestic sector on Qantas.