Compensation: Luggage, Baggage, Bag and Bags
Feb 4, 2008, 12:49 pm
#151
Join Date: Nov 2007
Location: Detroit, MI (DTW)
Programs: Delta Diamond Medallion, Hhonors Diamond VIP, Emerald Executive Elite
Posts: 7
I travel most every week with a Pelican (hard sided) case which contains 3 computer projectors, a high quality digital splitter, router and a bunch of power/display cords and adapters. All together, approximately $8000 worth of equipment.
Last week I had a direct flight from DTW (home) to SYR. When I arrived in SYR, my personal suitcase had arrived, but not my pelican case. After filing a lost luggage claim, I was told I'd be contacted.
The next afternoon when I arrived back at the airport, I asked the agent to check on my claim. She checked and found that the bag had "just arrived". She took me to the luggage office to claim the case. Upon opening the case, I found only 1 of my 3 projectors, no power cables, and a couple adapters missing.
I filled out the appropriate paperwork and am awaiting a response from NWA.
Anyone else experience anything similiar?
Last week I had a direct flight from DTW (home) to SYR. When I arrived in SYR, my personal suitcase had arrived, but not my pelican case. After filing a lost luggage claim, I was told I'd be contacted.
The next afternoon when I arrived back at the airport, I asked the agent to check on my claim. She checked and found that the bag had "just arrived". She took me to the luggage office to claim the case. Upon opening the case, I found only 1 of my 3 projectors, no power cables, and a couple adapters missing.
I filled out the appropriate paperwork and am awaiting a response from NWA.
Anyone else experience anything similiar?
Feb 5, 2008, 2:42 pm
#152
Join Date: Mar 2007
Location: MHT
Programs: DL PM/CRC, UA*G, HH Diamond, AFirst
Posts: 56
The clouds smiled on me though and sent a $3k check that arrived that day AFTER I posted.
Feb 5, 2008, 2:49 pm
#153
Join Date: Mar 2007
Location: MHT
Programs: DL PM/CRC, UA*G, HH Diamond, AFirst
Posts: 56
I travel most every week with a Pelican (hard sided) case which contains 3 computer projectors, a high quality digital splitter, router and a bunch of power/display cords and adapters. All together, approximately $8000 worth of equipment.
Last week I had a direct flight from DTW (home) to SYR. When I arrived in SYR, my personal suitcase had arrived, but not my pelican case. After filing a lost luggage claim, I was told I'd be contacted.
The next afternoon when I arrived back at the airport, I asked the agent to check on my claim. She checked and found that the bag had "just arrived". She took me to the luggage office to claim the case. Upon opening the case, I found only 1 of my 3 projectors, no power cables, and a couple adapters missing.
I filled out the appropriate paperwork and am awaiting a response from NWA.
Anyone else experience anything similiar?
Last week I had a direct flight from DTW (home) to SYR. When I arrived in SYR, my personal suitcase had arrived, but not my pelican case. After filing a lost luggage claim, I was told I'd be contacted.
The next afternoon when I arrived back at the airport, I asked the agent to check on my claim. She checked and found that the bag had "just arrived". She took me to the luggage office to claim the case. Upon opening the case, I found only 1 of my 3 projectors, no power cables, and a couple adapters missing.
I filled out the appropriate paperwork and am awaiting a response from NWA.
Anyone else experience anything similiar?
Sounds like we have theives in SYR.
I use a Storm case- actually really like it. Used to put a TSA lock on it, until TSA hacked it off (instead of using their fangle dangle key) and never replaced it.
(Sorry for the double post, but I couldn't be bothered to quote two people at once.
)
Mar 9, 2008, 10:52 pm
#154
Join Date: Jun 2006
Location: near The Liberty Bell
Programs: DL, WN, AA
Posts: 361
deayed/lost luggage compensation?
Hello folks,
A friend and I flew SAN-CVG-PHL on Saturday and even though our 1 hour connection turned into a more than two hour connection with delays, our bags got stuck in CVG and two out of three were just delivered to me at 12:30am Monday with number three now coming in the morning. I was on DL mainline out of SAN and Comair out of CVG. Has anyone ever gotten compensated with miles or anything else for baggage issues like this? Please don't flame me about this. I've never had this happen before and just want to know what if anything Delta might offer. I'm very glad to be getting my things back in a somewhat timely matter, it just created some tense moments for me as I had a firearm checked in one of those bags and was worried about not getting it back or having it get into someone else's hands, not to mention all the clothing in the bags which I just bought after shrinking a great deal from weight loss surgery. I should add that I'm not an elite, just a general skymiles member. Thanks for any info. JOE
A friend and I flew SAN-CVG-PHL on Saturday and even though our 1 hour connection turned into a more than two hour connection with delays, our bags got stuck in CVG and two out of three were just delivered to me at 12:30am Monday with number three now coming in the morning. I was on DL mainline out of SAN and Comair out of CVG. Has anyone ever gotten compensated with miles or anything else for baggage issues like this? Please don't flame me about this. I've never had this happen before and just want to know what if anything Delta might offer. I'm very glad to be getting my things back in a somewhat timely matter, it just created some tense moments for me as I had a firearm checked in one of those bags and was worried about not getting it back or having it get into someone else's hands, not to mention all the clothing in the bags which I just bought after shrinking a great deal from weight loss surgery. I should add that I'm not an elite, just a general skymiles member. Thanks for any info. JOE
Last edited by PHLJJS; Mar 9, 2008 at 11:12 pm Reason: typo
Mar 10, 2008, 1:37 am
#155
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
We just explicitly asked for (and received) $100 transportation vouchers because our luggage arrived 2 days late on a trip to Berlin. DL cancelled our first flight and rerouted us but not our luggage on AF.
We are both PM and GM.
We are both PM and GM.
Mar 30, 2008, 12:12 pm
#156
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
We're awaiting a lost lacrosse luggage bag (new of course) from Delta. Do they pay you upfront or must you produce receipts after you replace everything? What a royal pain this will be if they can't find it!!!!!! The bag had my son's high school lacrosse clothing and equipment in it - as well as all vacation "stuff".
Aug 22, 2008, 7:07 am
#157
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
Any Experience with AF Baggage Delay Compensation?
Recently flew DL via CDG onward to Europe (I am holding back details lest a lurker figures out who I am). We checked six bags 2.5 hours prior to departure which were all tagged with Priority tags. Flight departed relatively on time, landed in CDG an hour early. We had a four hour layover in CDG and left there on time arriving at our final destination on time. Only problem, not one bag made it to our final destination. They all apparently made it to CDG on our DL operated flight, but amazingly, not one was passed on with all that time between flights.
The next morning, working with a very helpful person (contract company for AF at final destination), she located three pieces and as we were flying onward the that day for a family reunion elsewhere (charter flight) arranged for them to arrive at the reunion location shortly after us (3 bags 36 hours late - 3 still MIA). When returning from the reunion a week later, we received two of the MIAs (2 bags 6 days late). We were united with the final bag 13 days late.
We are now home and all six bags connected and made it back to the US just fine. That said, we had extreme unintended expenses for clothing and toiletries (we are a party of five on coach award tickets). Delta has punted this over to AF as they were the last ones to touch our delayed luggage.
What can we expect as reasonable compensation? Anyone have experience with EU delayed baggage directives and compensation? I will crosspost in the AF Forum too. As I am starting the claims process any and all help is appreciated.
The next morning, working with a very helpful person (contract company for AF at final destination), she located three pieces and as we were flying onward the that day for a family reunion elsewhere (charter flight) arranged for them to arrive at the reunion location shortly after us (3 bags 36 hours late - 3 still MIA). When returning from the reunion a week later, we received two of the MIAs (2 bags 6 days late). We were united with the final bag 13 days late.
We are now home and all six bags connected and made it back to the US just fine. That said, we had extreme unintended expenses for clothing and toiletries (we are a party of five on coach award tickets). Delta has punted this over to AF as they were the last ones to touch our delayed luggage.
What can we expect as reasonable compensation? Anyone have experience with EU delayed baggage directives and compensation? I will crosspost in the AF Forum too. As I am starting the claims process any and all help is appreciated.
Aug 22, 2008, 9:28 am
#158
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
Recently flew DL via CDG onward to Europe (I am holding back details lest a lurker figures out who I am). We checked six bags 2.5 hours prior to departure which were all tagged with Priority tags. Flight departed relatively on time, landed in CDG an hour early. We had a four hour layover in CDG and left there on time arriving at our final destination on time. Only problem, not one bag made it to our final destination. They all apparently made it to CDG on our DL operated flight, but amazingly, not one was passed on with all that time between flights.
The next morning, working with a very helpful person (contract company for AF at final destination), she located three pieces and as we were flying onward the that day for a family reunion elsewhere (charter flight) arranged for them to arrive at the reunion location shortly after us (3 bags 36 hours late - 3 still MIA). When returning from the reunion a week later, we received two of the MIAs (2 bags 6 days late). We were united with the final bag 13 days late.
We are now home and all six bags connected and made it back to the US just fine. That said, we had extreme unintended expenses for clothing and toiletries (we are a party of five on coach award tickets). Delta has punted this over to AF as they were the last ones to touch our delayed luggage.
What can we expect as reasonable compensation? Anyone have experience with EU delayed baggage directives and compensation? I will crosspost in the AF Forum too. As I am starting the claims process any and all help is appreciated.
The next morning, working with a very helpful person (contract company for AF at final destination), she located three pieces and as we were flying onward the that day for a family reunion elsewhere (charter flight) arranged for them to arrive at the reunion location shortly after us (3 bags 36 hours late - 3 still MIA). When returning from the reunion a week later, we received two of the MIAs (2 bags 6 days late). We were united with the final bag 13 days late.
We are now home and all six bags connected and made it back to the US just fine. That said, we had extreme unintended expenses for clothing and toiletries (we are a party of five on coach award tickets). Delta has punted this over to AF as they were the last ones to touch our delayed luggage.
What can we expect as reasonable compensation? Anyone have experience with EU delayed baggage directives and compensation? I will crosspost in the AF Forum too. As I am starting the claims process any and all help is appreciated.
They might give more for such a long delay, not sure. Check out the AF website for the baggage page. That will provide you with a link to a reimbursement form, which you will mail to somewhere in Florida and receive a check about a month later.
Sep 12, 2008, 7:56 pm
#160
Join Date: Oct 2007
Location: ATL
Programs: DL GM
Posts: 998
I know, I know.....
It's just that I have had 7 consectutive years (10-20 flights/yr) without a miscue. I got cocky.
Flying today SAN-ATL-BWI. Conection in ATL no problem, on time, 90 mins layover. Checked 3 bags in SAN for a wedding (and continuing on to Maui Sunday for vacay hence the 3 bags)...one with suit/dress for wedding in BWI Saturday evening. One for me, other for Mrs. LLS138. Weird that 1/3 bags show (the important suit/dress bag for wedding)...but shoes and makeup/toiletries in other bags. Other two ended up in MCO as final destination labeled BWI.
Have rehearsal dinner tonight which we couldn't go to due to lack of proper clothing...
Delta in BWI and phone agents (bangalore + american supervisor) apologetic but unhelpful...."sir, we have 24 hours to deliver, after that you have a $25/day allowance."
We were inconvenienced due to their misrouting/mistake. Is it worth writing asking for anything or should I have expected nothing from the get go.....???
(honestly, wouldn't be mad at all if returning home, but spent $800 just to come to BWI for this wedding and had to reschedule HI vacay to accomodate hence my anti-DL sentiments now)
It's just that I have had 7 consectutive years (10-20 flights/yr) without a miscue. I got cocky.
Flying today SAN-ATL-BWI. Conection in ATL no problem, on time, 90 mins layover. Checked 3 bags in SAN for a wedding (and continuing on to Maui Sunday for vacay hence the 3 bags)...one with suit/dress for wedding in BWI Saturday evening. One for me, other for Mrs. LLS138. Weird that 1/3 bags show (the important suit/dress bag for wedding)...but shoes and makeup/toiletries in other bags. Other two ended up in MCO as final destination labeled BWI.
Have rehearsal dinner tonight which we couldn't go to due to lack of proper clothing...
Delta in BWI and phone agents (bangalore + american supervisor) apologetic but unhelpful...."sir, we have 24 hours to deliver, after that you have a $25/day allowance."
We were inconvenienced due to their misrouting/mistake. Is it worth writing asking for anything or should I have expected nothing from the get go.....???
(honestly, wouldn't be mad at all if returning home, but spent $800 just to come to BWI for this wedding and had to reschedule HI vacay to accomodate hence my anti-DL sentiments now)
Last edited by lls138; Sep 12, 2008 at 10:07 pm Reason: ()
Sep 13, 2008, 12:57 pm
#161
Join Date: Oct 2007
Location: ATL
Programs: DL GM
Posts: 998
Bags made it 21 hours later. Tagged with "expedite. ATL misloaded to MCO flight"
"expedite" means waiting in MCO while 3 MCO-ATL departed and then sitting in ATL while 2 ATL-BWI flights depart before being loaded on the third.
DL should pay for my future need for hearing aids due to an unhappy, dirty/smelly (though I smell worse), traveling stressed wife perparing for a wedding with nothing until 1.5 hours before the wedding screeching unpleasantries for the last 21 hours!
that would be fair. Indian call desk, worse than pathetic (IMHO). More useless than a pinky toe.
"expedite" means waiting in MCO while 3 MCO-ATL departed and then sitting in ATL while 2 ATL-BWI flights depart before being loaded on the third.
DL should pay for my future need for hearing aids due to an unhappy, dirty/smelly (though I smell worse), traveling stressed wife perparing for a wedding with nothing until 1.5 hours before the wedding screeching unpleasantries for the last 21 hours!
that would be fair. Indian call desk, worse than pathetic (IMHO). More useless than a pinky toe.
Sep 14, 2008, 10:53 am
#162
Join Date: Aug 2008
Location: Auburn, AL
Programs: DL
Posts: 361
Maybe im missing something but the only commercial flights out of CSG are to/from ATL. So I would think if you bag were coming to CSG on delta metal, it would have to come through ATL so I dont understand why it couldnt be left there for you
Sep 14, 2008, 11:06 am
#163
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
A little off topic, but appropriate for this thread. Bags got misconnected for me last week; got a call from the baggage services agent the next day saying that the bags would be delivered to me later that evening. Since I live 10 minutes from the airport and had to be over that way anyway, I told him I'd come to the airport and grab the bag. Get to the airport, the agent and I get to talking and he said that since I came and grabbed them (cost a mere $3 to park for the 20 minutes), that instead of paying for the courier, I deserved some compensation, so out came a $50 DD voucher. I'll go to the airport every single time to pick up my bags instead of getting a courier if it means compensation like that.
Nov 5, 2008, 2:33 am
#164
Join Date: Jan 2006
Posts: 1,220
Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaN95-3/20.2.011; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413)
so, here I'm sitting in lovely SVO. My bag didn't make it and they have no clue where it is and no clue where it's at. I don't even have a clean shirt... I filed a lost bag report but, what line of immediate compensation can I get from Delta? What should I ask for? I'm a gm and flew in C, if that matters. I'll be here for the next two or so hours waiting on someone...
so, here I'm sitting in lovely SVO. My bag didn't make it and they have no clue where it is and no clue where it's at. I don't even have a clean shirt... I filed a lost bag report but, what line of immediate compensation can I get from Delta? What should I ask for? I'm a gm and flew in C, if that matters. I'll be here for the next two or so hours waiting on someone...
Nov 5, 2008, 3:02 am
#165
Join Date: Apr 2005
Location: ORD
Programs: DL FO...ex-PM, GM...does it really even matter these days? LOL...
Posts: 1,248
Are you asking if you are entitled to receive a cash payment at the airport to go and buy clothes?
I believe the Int'l Liability Limit is USD $640.00, but I would imagine you have to file a claim and give them time to try to locate the bag, before a payout would be made.?
I believe the Int'l Liability Limit is USD $640.00, but I would imagine you have to file a claim and give them time to try to locate the bag, before a payout would be made.?