Compensation: Luggage, Baggage, Bag and Bags
Jan 29, 2008, 1:48 pm
#136
Join Date: Nov 2006
Location: NYC
Programs: AA Plat, Delta Plat, Bonvoy Plat, Hilton Diamon
Posts: 1,262
IMO - Unacceptable. DL lost a set of golf clubs on me a few years back. As they were packed in a golf travel bag, I had a bunch of other things in there (umbrella, rain poncho, shoes, changes of socks, etc) in addition to normal golf stuff (dozen balls, tees, etc). Got compensated for every receipt that I submitted. And they paid for me to rent clubs. This happened pre-bankruptcy though.
Jan 29, 2008, 2:46 pm
#139
Join Date: Nov 2006
Location: NYC
Programs: AA Plat, Delta Plat, Bonvoy Plat, Hilton Diamon
Posts: 1,262
[OBNOXIOUS RANT ON]
Start with a $1,200 suit from Hugo Boss. Add in 3 high quality dress shirts (Thomas Pink, Charles Thyrwhitt, etc) at $150/each. Add to that one pair of Bruno Magli dress shoes ($375). That adds up to $2,025 and I haven't included undergarments.
Just because I may spend more money on clothing that someone that buys their suits from Sears and their shoes from Walmart is irrelevant when my luggage is lost by the airline. They should pay for what was lost, not discount what I may have paid because they don't feel like paying the price.
[/OBNOXIOUS RANT OFF]
To the OP: Did Delta provide a reason to your friend for the discount?
Start with a $1,200 suit from Hugo Boss. Add in 3 high quality dress shirts (Thomas Pink, Charles Thyrwhitt, etc) at $150/each. Add to that one pair of Bruno Magli dress shoes ($375). That adds up to $2,025 and I haven't included undergarments.
Just because I may spend more money on clothing that someone that buys their suits from Sears and their shoes from Walmart is irrelevant when my luggage is lost by the airline. They should pay for what was lost, not discount what I may have paid because they don't feel like paying the price.
[/OBNOXIOUS RANT OFF]
To the OP: Did Delta provide a reason to your friend for the discount?
Last edited by griffinj; Jan 29, 2008 at 4:35 pm
Jan 29, 2008, 5:54 pm
#141
Join Date: Dec 2007
Location: Gotham City
Programs: Rapid Rewards, Skymiles, HHonors, Amex MR; Browns, Cavs, Indians, and Buckeyes Season Ticket Holder
Posts: 2,027
so what exactly do they do if you don't have receipts? i'm usually traveling for fun, so my luggage is packed with casual clothes...some of which i've had for a while. do you just guestimate the value of whats inside, and then hope that they give you something close? luckily i've only had my bags temporarily lost...
Jan 29, 2008, 6:07 pm
#142
Join Date: Nov 2007
Location: TPA
Programs: United MP
Posts: 463
There is a max of $3,000 (IIRC) on domestic flights, unless you declare it up front and pay for the extra coverage (think FedEx). There are exclusions too and I am sure tons more legal garbage on the CoC than I am putting in here....
Jan 30, 2008, 8:06 pm
#143
Join Date: Oct 2007
Location: JAX
Programs: AA Exp, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 89
Try getting comp'd for surfboards
Any compensation is a plus in my book. Flying to Hawaii each year with surfboards bubblewrapped and in a padded surf bag, my brother and I have had three boards broken in half out of about two dozen trips. You pay extra for odd sized baggage on top of it! Rarely do they have us sign a "no liability tag" and it still takes two or three letters before a broken surfboard gets us around $300-$400 in vouchers. Finally, we wised and and just keep boards at home and in the islands. I see why folks will Fedex things to their destination!
Jan 31, 2008, 10:38 am
#144
Join Date: Oct 2006
Location: NY
Programs: AA, US, DL, UA, Marriott Silver, Hilton Silver
Posts: 960
They will depreciate some things as well. If she had perfume or toiletries, they assume they are used and will not refund the whole $$ amount.
Jan 31, 2008, 6:32 pm
#145
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Make sure things such as surfboards, golf clubs, and etc. are in a hard sided case therefore if something breaks DL is not liable if is in a soft-sided case.
Jan 31, 2008, 6:42 pm
#146
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Jan 31, 2008, 6:45 pm
#147
Join Date: Aug 2007
Location: DAB
Programs: Delta PM
Posts: 627
Jan 31, 2008, 6:50 pm
#148
Join Date: Nov 2006
Location: NYC
Programs: AA Plat, Delta Plat, Bonvoy Plat, Hilton Diamon
Posts: 1,262
Jan 31, 2008, 8:13 pm
#149
Join Date: Apr 2003
Location: Roswell, GA USA
Posts: 792
Feb 2, 2008, 4:24 pm
#150
Join Date: Feb 2008
Posts: 4
Lost luggage compensation question
I looked in the FAQs and didn't see an answer for this.
On Jan. 12 I took a group of 20 students from the US to Peru flying on Delta from GSP to Atlanta and to Lima. My one checked bag, with my name and contact information securely attached in two places plus the baggage tag, did not arrive in Lima. I checked my bag at GSP 2 hours before the flight. Delta (I do not have elite status) assurred me the bag was still in Atlanta and would arrive 24 hours later. Although the travel agency and my husband back in the US made frequent inquiries, my bag never arrived. And it still has not been found. My travel agent sent someone to the airport in Lima repeatedly to get the bag, I talked to Delta when I first arrived in Lima and again before I left Lima to return to the US. I talked to Delta again in Atlanta. I filed the paper work in Lima to find my bag. Delta initially told us different stories but in the last two conversations at the airport, the agents assurred me Delta would pay for everything and the incident was unfortunate. The contents of my bag are valued at about $800 and I spent about $100 to buy a few things to survive in Peru. I am preparing to file for reimbursement of all of my expenses. What do I do to be paid fully?
Thanks for any information you can give me.
On Jan. 12 I took a group of 20 students from the US to Peru flying on Delta from GSP to Atlanta and to Lima. My one checked bag, with my name and contact information securely attached in two places plus the baggage tag, did not arrive in Lima. I checked my bag at GSP 2 hours before the flight. Delta (I do not have elite status) assurred me the bag was still in Atlanta and would arrive 24 hours later. Although the travel agency and my husband back in the US made frequent inquiries, my bag never arrived. And it still has not been found. My travel agent sent someone to the airport in Lima repeatedly to get the bag, I talked to Delta when I first arrived in Lima and again before I left Lima to return to the US. I talked to Delta again in Atlanta. I filed the paper work in Lima to find my bag. Delta initially told us different stories but in the last two conversations at the airport, the agents assurred me Delta would pay for everything and the incident was unfortunate. The contents of my bag are valued at about $800 and I spent about $100 to buy a few things to survive in Peru. I am preparing to file for reimbursement of all of my expenses. What do I do to be paid fully?
Thanks for any information you can give me.