Compensation: Luggage, Baggage, Bag and Bags
Nov 19, 2016, 11:04 am
#407
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
He would have filed a claim when he landed and no bags.
As for payment DL will gI've some miles, but isn't going to pay out except for incurred expenses. This doesn't need to be filed till once home. The only part that is needed to be done was done on arrival.
As for payment DL will gI've some miles, but isn't going to pay out except for incurred expenses. This doesn't need to be filed till once home. The only part that is needed to be done was done on arrival.
May 30, 2017, 6:33 pm
#410
Join Date: May 2012
Location: ATL
Programs: DL GM
Posts: 54
PM. Flew ATL-JFK-CPH (leaves on 28th arrives 29th) Family of 5. Bags didn't show up at CPH. Filed claim via phone as soon as we landed. Gate agent checked bags for the following day's flight to CPH. Drove to airport morning of the 30th and bags were not there. Called twice and finally 1 (stroller) is confirmed on morning flight. One bag is headed to AMS and the other is still missing.
We are headed out to a more remote area tomorrow and at the earliest the bags will be delivered to us Thursday evening (June 1st).
Talk about a pain. Only today did i buy some clothes for my kids, diapers, etc. I'll have to buy swimsuits and clothes for me tomorrow. I'm pretty confident Delta will reimburse me for clothes but do they give anything on top of the PITA and hassle?
We are headed out to a more remote area tomorrow and at the earliest the bags will be delivered to us Thursday evening (June 1st).
Talk about a pain. Only today did i buy some clothes for my kids, diapers, etc. I'll have to buy swimsuits and clothes for me tomorrow. I'm pretty confident Delta will reimburse me for clothes but do they give anything on top of the PITA and hassle?
May 30, 2017, 8:20 pm
#411
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
PM. Flew ATL-JFK-CPH (leaves on 28th arrives 29th) Family of 5. Bags didn't show up at CPH. Filed claim via phone as soon as we landed. Gate agent checked bags for the following day's flight to CPH. Drove to airport morning of the 30th and bags were not there. Called twice and finally 1 (stroller) is confirmed on morning flight. One bag is headed to AMS and the other is still missing.
We are headed out to a more remote area tomorrow and at the earliest the bags will be delivered to us Thursday evening (June 1st).
Talk about a pain. Only today did i buy some clothes for my kids, diapers, etc. I'll have to buy swimsuits and clothes for me tomorrow. I'm pretty confident Delta will reimburse me for clothes but do they give anything on top of the PITA and hassle?
We are headed out to a more remote area tomorrow and at the earliest the bags will be delivered to us Thursday evening (June 1st).
Talk about a pain. Only today did i buy some clothes for my kids, diapers, etc. I'll have to buy swimsuits and clothes for me tomorrow. I'm pretty confident Delta will reimburse me for clothes but do they give anything on top of the PITA and hassle?
Would probably have to ask for it and explain why. IE had to waste your vacation/trip time to drive to stores to buy stuff.
May 31, 2017, 6:46 am
#412
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
Were you checked in on time for the CPH flight ? Even if they allowed you on, they could deny payment if you hadn't checked in on time. Gor international flights there is bag matching. Thus if you've not checked in on time they can remove your bags. Also did you meet MCT between flights. They can refuse to pay because of that also.
If you had been on one ticket neither of those would be issues.
If you had been on one ticket neither of those would be issues.
Jul 8, 2017, 4:08 pm
#413
Join Date: Jan 2002
Location: "elite"-ist
Posts: 240
Had an issue where one of 4 bags got unloaded and re-routed apparently due to weight issues. Originally on an RJ.
Did not get any notification from the grounds or air crew before we took off what they did. Only found out from the app after we landed in DTW. Unfortunately two other families kept looking for their bags. Anyway, had to return to airport and pick up bag that was put on a connecting ATL flight two hours later.
Called in to ask for compensation: Got offer of 5k miles or 100 voucher. Took the voucher. Not sure if being PLT helped. Rep was apologetic; which he should have been....
Did not get any notification from the grounds or air crew before we took off what they did. Only found out from the app after we landed in DTW. Unfortunately two other families kept looking for their bags. Anyway, had to return to airport and pick up bag that was put on a connecting ATL flight two hours later.
Called in to ask for compensation: Got offer of 5k miles or 100 voucher. Took the voucher. Not sure if being PLT helped. Rep was apologetic; which he should have been....
Jul 21, 2017, 2:22 pm
#414
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
DM here.
Arrived DUB at around midday with luggage missing and consequently had to wait 55 minutes to file a claim by means of a PIR (Property Irregularity Report) with the local handling agent.
Luggage needed to be picked up at DUB, due to DL regulation that the maximum number of segments is four that luggage can be tagged.
Hence missed my next KL flight to AMS. Handling agent for KLM was not cooperating and I was told the next flight was overbooked and my only option was a KL flight the next morning.
This was rather unacceptable to me and I thus booked myself on the next available flight to AMS, which was on BA.
My luggage apparently was stuck in SFO and it took 4 days to get to me.
Is it OK to ask and is there any chance that KL/DL is willing to reimburse me for the substitute BA flight ?
Arrived DUB at around midday with luggage missing and consequently had to wait 55 minutes to file a claim by means of a PIR (Property Irregularity Report) with the local handling agent.
Luggage needed to be picked up at DUB, due to DL regulation that the maximum number of segments is four that luggage can be tagged.
Hence missed my next KL flight to AMS. Handling agent for KLM was not cooperating and I was told the next flight was overbooked and my only option was a KL flight the next morning.
This was rather unacceptable to me and I thus booked myself on the next available flight to AMS, which was on BA.
My luggage apparently was stuck in SFO and it took 4 days to get to me.
Is it OK to ask and is there any chance that KL/DL is willing to reimburse me for the substitute BA flight ?