Compensation: Cancelled Flight and Flight Cancellation
May 29, 2007, 8:12 pm
#91
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Of course, maybe ALL flights were overbooked, but if the wheel doesn't squeak, you'll never know.
May 29, 2007, 11:54 pm
#92
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I disagree. The OP was on a 7 am LAX-SFO CRJ. Both AS and F9 have mainline service leaving around 7 am (737-400 and A319 respectively) and neither tend to run full. In all due likelyhood, there would have been no trouble reaccommodating 50 or RJ passengers on those flights.
May 30, 2007, 6:27 am
#94
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You can certainly ask for compensation, and odds are that you will get some kind of transportation credit.
The point we're all trying to make is that there is a high probability that you could've saved yourself some time, being more persistent that the reaccomodation on DL was not good enough.
I would've told them to put me on a United non-stop, which happens to be right next door in the next terminal.
The point we're all trying to make is that there is a high probability that you could've saved yourself some time, being more persistent that the reaccomodation on DL was not good enough.
I would've told them to put me on a United non-stop, which happens to be right next door in the next terminal.
Jul 27, 2007, 12:29 pm
#96
Join Date: Jun 2004
Location: CA/UT
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EU Compensation for Canceled Flight
I experienced a flight cancellation with a European originating TATL flight. At the airport, DL advised flight was cancelled due to mechanical and no seats were available on alternate flights until the following day. They provided hotel room and meal vouchers but no compensation at the airport.
EU policy mandates compensation of 600 Euros for cancelled flights that result in the pax arriving at their destination more than 4 hours late.
DL denied compensation request on basis that flight was cancelled due to "aircraft safey concerns".
Anyone had a similar experience with cancellations and been denied compensation?
EU policy mandates compensation of 600 Euros for cancelled flights that result in the pax arriving at their destination more than 4 hours late.
DL denied compensation request on basis that flight was cancelled due to "aircraft safey concerns".
Anyone had a similar experience with cancellations and been denied compensation?
Jul 27, 2007, 1:24 pm
#97
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If you think DL has hosed you under EU laws, here is the advice of the EU on your rights:
12. What can I do if the airline refuses me my rights?
You should address a complaint to the national authorities designated by each Member State. For the names and the addresses of these, you can call the free-phone number: 00800 67891011, or send an e-mail to the following address: [email protected].
The list of the authorities is also available on Internet at:
http://ec.europa.eu/transport/air/ri..._bodies_en.pdf .
12. What can I do if the airline refuses me my rights?
You should address a complaint to the national authorities designated by each Member State. For the names and the addresses of these, you can call the free-phone number: 00800 67891011, or send an e-mail to the following address: [email protected].
The list of the authorities is also available on Internet at:
http://ec.europa.eu/transport/air/ri..._bodies_en.pdf .
Jul 27, 2007, 1:35 pm
#98
Join Date: Jul 2007
Location: DfwRes
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Maybe with an increased PAX bill of rights you might see this sort of compensation. There seems to have been a large decrease in the breadth of accomadations once airlines deregulated and finally the current environment we're in, beyond the cashcow period of the mid and late 90's.
Currently cash compensation is not in the Flow Chart of compensation vs escalating inconveniences. I'm not aware of other domestic airlines...although I'd be suprised any offer cash outside of a full refund
Jul 27, 2007, 1:50 pm
#100
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Obviously you're referring to Cash compensation.
Maybe with an increased PAX bill of rights you might see this sort of compensation. There seems to have been a large decrease in the breadth of accomadations once airlines deregulated and finally the current environment we're in, beyond the cashcow period of the mid and late 90's.
Currently cash compensation is not in the Flow Chart of compensation vs escalating inconveniences. I'm not aware of other domestic airlines...although I'd be suprised any offer cash outside of a full refund
Maybe with an increased PAX bill of rights you might see this sort of compensation. There seems to have been a large decrease in the breadth of accomadations once airlines deregulated and finally the current environment we're in, beyond the cashcow period of the mid and late 90's.
Currently cash compensation is not in the Flow Chart of compensation vs escalating inconveniences. I'm not aware of other domestic airlines...although I'd be suprised any offer cash outside of a full refund
Jul 27, 2007, 1:55 pm
#101
Join Date: Jul 2007
Location: DfwRes
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Posts: 425
The only statement I made is that DL currently offers 0 cash compensation, it's interesting that a carrier that operates in EU sky's doesn't honor it, the question then for the lawyers on the board is how DL get's away with it
Jul 27, 2007, 4:06 pm
#102
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A number of EU airlines claim creative interpretations of the law in their initial responses to customers -- to not pay up -- but then on a second, third or fourth follow-up AND once the national authorities are involved, finally pay up.
Jul 27, 2007, 6:15 pm
#103
Join Date: Jul 2007
Location: DfwRes
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The national authorities in EU+ member states can compel Delta to pay up. DL, just like many other airlines and even some EU airlines -- just try to frustrate the process hoping the customers surrender their claim and don't pursue the matter further enough that the national authorities actually do force DL to pay up.
A number of EU airlines claim creative interpretations of the law in their initial responses to customers -- to not pay up -- but then on a second, third or fourth follow-up AND once the national authorities are involved, finally pay up.
A number of EU airlines claim creative interpretations of the law in their initial responses to customers -- to not pay up -- but then on a second, third or fourth follow-up AND once the national authorities are involved, finally pay up.
Jul 27, 2007, 6:46 pm
#104
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Jul 27, 2007, 6:52 pm
#105
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