Compensation: Cancelled Flight and Flight Cancellation
May 25, 2007, 11:10 pm
#76
Join Date: Jul 2006
Programs: Skymiles SM
Posts: 305
May 14 flight from LAX to SFO cancelled, rerouted trough SLC, compensation?
On May 14th I had a straight confirmed flight at 7am from LAX to SFO.
At 3.30am I received an email and noticed on my itineraries that my flight had been cancelled and changed to a flight from LAX to SFO at 7.30am and then from SLC to SFO at just before noon.
I arrived in SFO afternoon and thus missed a morning bussiness meeting.
Am I entitled to compensation as my delay was over 4 hours long?
At 3.30am I received an email and noticed on my itineraries that my flight had been cancelled and changed to a flight from LAX to SFO at 7.30am and then from SLC to SFO at just before noon.
I arrived in SFO afternoon and thus missed a morning bussiness meeting.
Am I entitled to compensation as my delay was over 4 hours long?
May 26, 2007, 1:01 am
#78
Join Date: Jul 2006
Programs: Skymiles SM
Posts: 305
May 26, 2007, 8:47 am
#79
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
What was the reason for the cancellation of your flight?
I would write a letter to Delta Air Lines if I were you, detailing your experience, what compensation to which you believe you are entitled and why. Ensure that the correspondence is written in a professional and civil manner.
I would write a letter to Delta Air Lines if I were you, detailing your experience, what compensation to which you believe you are entitled and why. Ensure that the correspondence is written in a professional and civil manner.
May 26, 2007, 11:31 am
#81
Join Date: Jul 2006
Programs: Skymiles SM
Posts: 305
All I know is that the flight was cancelled, I assume since the load factor seemed to be less then 50%.
Booked the flights trough Delta but the LAX/SFO section that was cancelled was on ASA.
There were a bunch of us on both flights from LAX toSLC and then frim SLC toSFO.
Booked the flights trough Delta but the LAX/SFO section that was cancelled was on ASA.
There were a bunch of us on both flights from LAX toSLC and then frim SLC toSFO.
May 26, 2007, 1:08 pm
#82
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
May 27, 2007, 9:32 pm
#84
Join Date: May 2007
Location: SFO
Programs: UA,HA,WN,DL,AS,AA,Starwood, Hilton, Hyatt, Marriott
Posts: 6
Next Time....
If You were booked on a nonstop flight from point A to B, then ask for an identical routing, if available. In this case, there is UA, AA, F9, so ASK for it. Routing via SLC is unacceptable. ASK for a SUPERVISOR if You have to.
May 28, 2007, 3:50 pm
#85
Join Date: May 2002
Location: In the home of the "brave"?
Programs: Whatever will get me out of Y and into C or F!
Posts: 3,748
Not to mention SkyMiles partner AS also flies LAX to SFO non-stop!
May 29, 2007, 1:15 am
#86
Join Date: Jul 2006
Programs: Skymiles SM
Posts: 305
So the concensus is I should ask for compensation?
Last time with Air France was a mess and I never got compensated despite having to spend a night at a hotel at CDG at their expense.
So I am kinda like, blah about it.
Last time with Air France was a mess and I never got compensated despite having to spend a night at a hotel at CDG at their expense.
So I am kinda like, blah about it.
May 29, 2007, 7:33 am
#87
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Yeah, I agree with the above comments. They should have put you on F9, their non-stops between LAX-SFO are usually pretty empty, hence why the route is being axed.
May 29, 2007, 8:01 pm
#89
Join Date: May 2007
Posts: 361
What was the reason for the cancellation of your flight?
I would write a letter to Delta Air Lines if I were you, detailing your experience, what compensation to which you believe you are entitled and why. Ensure that the correspondence is written in a professional and civil manner.
I would write a letter to Delta Air Lines if I were you, detailing your experience, what compensation to which you believe you are entitled and why. Ensure that the correspondence is written in a professional and civil manner.
May 29, 2007, 8:05 pm
#90
Join Date: May 2007
Posts: 361
is to look at ALL partners/interlines
to get customer there the QUICKEST most efficient method.
West Coast traffic in that corridor is HEAVY so open seats for
same class probably was NOT available.