Compensation: Cancelled Flight and Flight Cancellation
Jan 6, 2005, 2:15 pm
#31
Join Date: Dec 2004
Location: OH/NJ/NY/back to CA again
Programs: Delta PM, Marriott Rewards Platinum, Hilton Honors lackey
Posts: 718
Weather???
Well, I got an email back from Delta that explained to me that they were sorry about my situation, but that they did not reimburse for weather related events. What weather? When I left that morning for SNA and then later LAX, the weather was perfect! The air traffic control system had no weather related problems in Cincinnati either. My flight was cancelled because the flight I was booked on never made it back to SNA. Is that considered weather?
I'm not real happy with their response on this one.
I'm not real happy with their response on this one.
Jan 7, 2005, 4:40 pm
#32
Join Date: Aug 2004
Programs: Aeroplan, Skymiles, AAdvantage
Posts: 42
Piddling compensation from Delta
I was connecting through Boston when the poo hit the fan on the 24th. After making us wait until the wee hours they finally cancelled the flight and sent us to the Courtyard Revere, sans meal ticket, thank you. After 2.5 hours sleep and a lovely breakfast out of my own pocket I was back at Logan for my 11ish flight, which had already been cancelled by the time I arrived. The guy was walking the line, telling people to go back wherever they came from, Comair wasn't flying to our destination until at least Monday or Tuesday. Oh yes, the Delta rep said they weren't re-issuing tickets, they were telling those of us with Atlantic Canada destinations via Comair to approach Air Canada and see what they would "do for us." 
Rather than spend the weekend in Boston I decided, eventually, to use my Aeroplan miles in a last ditch attempt to get home in what resembled a reasonable timeframe. It cost me $50 and 15,000 miles, but I got my flight and arrived home at 3:00AM, Boxing Day.
I saw the 15,000 miles in my account, but that isn't enough to fly anywhere. I think I am entitled to additional compensation, but having asked Delta, they have responded that they feel their offering is sufficent, and expect I will remain a customer. Exactly why would I remain a customer of an airline that ditches me in an airport and gives me next to no support? Am I out of line for expecting more from Delta?
Rather than spend the weekend in Boston I decided, eventually, to use my Aeroplan miles in a last ditch attempt to get home in what resembled a reasonable timeframe. It cost me $50 and 15,000 miles, but I got my flight and arrived home at 3:00AM, Boxing Day.
I saw the 15,000 miles in my account, but that isn't enough to fly anywhere. I think I am entitled to additional compensation, but having asked Delta, they have responded that they feel their offering is sufficent, and expect I will remain a customer. Exactly why would I remain a customer of an airline that ditches me in an airport and gives me next to no support? Am I out of line for expecting more from Delta?
Jan 11, 2005, 9:33 am
#33
Join Date: Jul 2002
Posts: 2,069
AP actually wrote something about the vouchers today!
CINCINNATI (AP) _ Delta Air Lines is making amends to travelers
who were stranded or delayed by flight problems during the
Christmas season.
The problems were most acute at Cincinnati-Northern Kentucky
International Airport where Delta's subsidiary, Comair, had a
computer failure that shut down all Christmas Day flights. Comair
did NOT return to a full schedule until the Wednesday after
Christmas.
Delta is offering travel vouchers or frequent-flier miles
totaling between 15-thousand and 25-thousand milles to those
stranded or otehrwise affected by the Christmas flight problems.
Delta officials say that the offer to each passenger will depend on
how much the person's travel plans were affected.
(Copyright 2005 by The Associated Press. All Rights Reserved.)
CINCINNATI (AP) _ Delta Air Lines is making amends to travelers
who were stranded or delayed by flight problems during the
Christmas season.
The problems were most acute at Cincinnati-Northern Kentucky
International Airport where Delta's subsidiary, Comair, had a
computer failure that shut down all Christmas Day flights. Comair
did NOT return to a full schedule until the Wednesday after
Christmas.
Delta is offering travel vouchers or frequent-flier miles
totaling between 15-thousand and 25-thousand milles to those
stranded or otehrwise affected by the Christmas flight problems.
Delta officials say that the offer to each passenger will depend on
how much the person's travel plans were affected.
(Copyright 2005 by The Associated Press. All Rights Reserved.)
Jan 11, 2005, 11:29 am
#34
Join Date: Dec 2002
Location: Washington, D.C.
Programs: UA Premier 1K: PlAAtinum; DL SM, MM; Marriott Gold; CO Plat Emeritus; NW Plat Emeritus
Posts: 4,776
It looks like people who got to their destinations same day (approximately -- I limped in at 1:0 a.m.) got 15k and those delayed overnight got 5. Does this seem right? Anyone not match this?
Jan 11, 2005, 7:47 pm
#35
Join Date: Nov 2002
Posts: 164
I got 25K miles. I was on an award ticket flying back from Asia into Dulles to eventually get to Cincy on 12/25. Got to Dulles and found out my flight was cancelled. They booked me on a flight out of Reagan to CVG (the flight was even an hour earlier than my IAD-CVG flt). Took a $50 cab ride over there and made it back. Course my luggage didn't arrive until 2 days later into CVG. So maybe my change of airports + lost luggage = 25K miles.
Jan 12, 2005, 11:30 pm
#36
Join Date: Jan 2005
Posts: 35
Something for nothing!
I received 15,000 miles for flights I never took!!!
Originally I was scheduled on to fly ComAir from SRQ-CVG-XNA shortly before Christmas, but I was situationally-aware enough to call and change my reservation a day prior to departure, as Delta had posted a travel update on their website, thereby allowing passengers to change their itineraries prior to the impending snowstorm in the Ohio Valley. I connected through ATL instead, never having to deal with the fiasco that ensued in Cincy (although Delta did manage to lose my luggage thrice over the holidays, but that's another matter).
On the day of my departure, I did notice that the SRQ-CVG flight was delayed... and I believe it actually never departed until the Monday after Christmas.
Europe here I come... yeehaw!
Originally I was scheduled on to fly ComAir from SRQ-CVG-XNA shortly before Christmas, but I was situationally-aware enough to call and change my reservation a day prior to departure, as Delta had posted a travel update on their website, thereby allowing passengers to change their itineraries prior to the impending snowstorm in the Ohio Valley. I connected through ATL instead, never having to deal with the fiasco that ensued in Cincy (although Delta did manage to lose my luggage thrice over the holidays, but that's another matter).
On the day of my departure, I did notice that the SRQ-CVG flight was delayed... and I believe it actually never departed until the Monday after Christmas.
Europe here I come... yeehaw!
Jan 13, 2005, 8:08 am
#37
Join Date: Dec 2004
Location: OH/NJ/NY/back to CA again
Programs: Delta PM, Marriott Rewards Platinum, Hilton Honors lackey
Posts: 718
Originally Posted by Cbass98
I got 25K miles. I was on an award ticket flying back from Asia into Dulles to eventually get to Cincy on 12/25. Got to Dulles and found out my flight was cancelled. They booked me on a flight out of Reagan to CVG (the flight was even an hour earlier than my IAD-CVG flt). Took a $50 cab ride over there and made it back. Course my luggage didn't arrive until 2 days later into CVG. So maybe my change of airports + lost luggage = 25K miles.
Nov 28, 2005, 8:18 am
#38
Join Date: Aug 2001
Posts: 1,338
Flight cancelled. No compensation. Any recourse?
As title indicates, Delta cancels my return flight and offers to re-route me through a city 50 miles from my original airport.
I request that Delta route me to a different airline so that I can fly out of the original airport. Delta refuses. Delta also refuses to pay for $60 transportation cost to the new airport.
I request a refund for the return portion of my ticket. I was expecting a 50% refund since I will be losing half of the ticket. Delta offers 35% because the outbound fare was more than the return portion.
Any recourse or am I stuck?
I request that Delta route me to a different airline so that I can fly out of the original airport. Delta refuses. Delta also refuses to pay for $60 transportation cost to the new airport.
I request a refund for the return portion of my ticket. I was expecting a 50% refund since I will be losing half of the ticket. Delta offers 35% because the outbound fare was more than the return portion.
Any recourse or am I stuck?
Nov 28, 2005, 9:18 am
#44
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
Interesting. I think we need more details. For example, what is the itinerary, flights, and dates. Have you flown any portion of the itinerary? For example, right now, I'm in the middle of a PHL-DAB-PHL itinerary. If Delta calls me up today and tells me that they've stopped service to DAB, I'll say "Fine, reroute me on CO or UA out of DAB, instead of making me drive to MCO." If I've not flown the itinerary at all and Delta tells me they've ceased service to DAB, I'd expect a full refund of my purchase price.