D1 Elevated Experience
Oct 4, 2022 | 2:53 pm
#61
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Lots here to digest in this string, lots of minor stuff and flaming so I'll try to get to the bottom line:
D1 is no longer a competitive business class product....and no, covid is no longer a valid excuse for anything.
Recently flew ATL-MXP RT in D1
No app?
No hot nuts? I actually did not mind the new thing they give out but my wife was very dissapointed!
No hot towels? The cold one was fine I suppose but was only given to us on 1 of 4 meals
Crap wine? I am not a wine expert by any means but this was embarrassing, which the F/A admitted. So I opted for champagne....there was none. What about the prossecco? That is only for boarding but they found some....thank you!
No bread choice?
No dessert cart?
No cheese?
Entree was good on the way over (but salad, soup, sides were crap) but horrid on the way home
1/2 a piece of bacon with breakfast? Why bother?
My wife's IFE and seat recline was broken on the way home, so I sat in her seat.
Flight late both directions (767 reliability issues)? Zero attempt by DL in ATL or contract staff in MXP to minimize delay.
Don't even get me started on the hours it took to apply GUC and check-in.
D1 is no longer a competitive business class product....and no, covid is no longer a valid excuse for anything.
Recently flew ATL-MXP RT in D1
No app?
No hot nuts? I actually did not mind the new thing they give out but my wife was very dissapointed!
No hot towels? The cold one was fine I suppose but was only given to us on 1 of 4 meals
Crap wine? I am not a wine expert by any means but this was embarrassing, which the F/A admitted. So I opted for champagne....there was none. What about the prossecco? That is only for boarding but they found some....thank you!
No bread choice?
No dessert cart?
No cheese?
Entree was good on the way over (but salad, soup, sides were crap) but horrid on the way home
1/2 a piece of bacon with breakfast? Why bother?
My wife's IFE and seat recline was broken on the way home, so I sat in her seat.
Flight late both directions (767 reliability issues)? Zero attempt by DL in ATL or contract staff in MXP to minimize delay.
Don't even get me started on the hours it took to apply GUC and check-in.
- Wine quality
- Smaller or no cheese/fruit course
- Certain entrees are just worse due to catering
- Lack of choice of bread
To be honest, though, this is a not just a D1 issue with Delta - as I pointed out in another thread, Delta still is not offering complimentary meals on 6+ hour transcons in economy like they did pre-Covid, which I consider a much bigger downgrade than the relatively minor D1 downgrades.
All that said, the hard product is fine, and I view the current level of service as fine - you are offered a good selection of entrees, I was offered a choice of deserts on my last flight, multi course service, addressed as Mr., etc. I think service is just inconsistent across the airline, and Delta has been slower to bring back a lot of stuff (including routes) than competitors. However for me they still are the most convenient in terms of routing and hard product.
Oct 4, 2022 | 2:55 pm
#62
Join Date: Oct 2011
Location: SJC/SFO
Programs: DL FO
Posts: 657
It's an inconsistent product like any other. I don't care if they call me King, Sir, your majesty, or dude, because on average DL is still better than UA and AA. My bigger concern is the unionization push among DL FAs, that could bring down service quality and produce more FAs that care about what Sara Nelson says, not what customers want or need.
Oct 4, 2022 | 3:51 pm
#63
Suspended
Join Date: Feb 2022
Posts: 853
It's an inconsistent product like any other. I don't care if they call me King, Sir, your majesty, or dude, because on average DL is still better than UA and AA. My bigger concern is the unionization push among DL FAs, that could bring down service quality and produce more FAs that care about what Sara Nelson says, not what customers want or need.
Oct 4, 2022 | 5:06 pm
#64
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,166
It does surprise me that Mx. is not an option on this dropdown (though it seems to be more commonly a US prefix, rather than an international one). But count me amongst the group that does not want to be addressed by my Christian name by a stranger. It's Mr. jhartvu, thank you, unless I've indicated otherwise. I wouldn't dream of addressing FAs by their first names unless they'd introduced themselves to me as such, name tags or no.
Oct 4, 2022 | 11:30 pm
#70
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
Oct 5, 2022 | 12:24 am
#71
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,553
Something that has bugged me about Delta for a long time is how they address people. Over 35 years ago I worked on a customer relations system and we had a place to enter how people wanted to be addressed. "Dr William Robert Jones" might be "Dr Jones" or "Billy Bob" or even just "Doc" or "Colonel" because he once was one. Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart I would rather be addressed as "Mr Brewer" and let me say "call me X"
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
Oct 5, 2022 | 8:43 am
#72
Join Date: Dec 2005
Location: CVG
Programs: DL 3MM, AA 0.0 (US .975), Marriott Lifetime Plat, Nurburgring in 8:29
Posts: 2,304
Something that has bugged me about Delta for a long time is how they address people. Over 35 years ago I worked on a customer relations system and we had a place to enter how people wanted to be addressed. "Dr William Robert Jones" might be "Dr Jones" or "Billy Bob" or even just "Doc" or "Colonel" because he once was one. Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
Oct 5, 2022 | 9:12 am
#73
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,464
Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
but it doesn't appear that the IT folks have ever thought about pulling that through to staff-facing screens (res agents, FAs, GAs, etc)
(I'm like you in that I really don't like being addressed by my formal first name, and also of an age that I well remember when "friendly customer service" came with the expectation of being addressed as "< honorific > Lastname" )
Oct 5, 2022 | 9:30 am
#74
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 2,095
Move out of the way unwashed masses! Unwashed elites are coming through!
Oct 5, 2022 | 9:33 am
#75
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 2,095
Omg, we can just choose our own? Do they verify or anything? I think I want to be baron. I don't want to go overboard and call myself a viscount - flying too close to the sun.
Last edited by jetsfan92588; Oct 5, 2022 at 9:40 am