D1 Elevated Experience
Oct 4, 2022 | 8:09 am
#31
Join Date: Dec 2002
Location: Bloomfield, MI, USA
Programs: DL Gold
Posts: 703
Oct 4, 2022 | 8:09 am
#32
Join Date: May 2010
Posts: 3,801
No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).
also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin
I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage.
is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best"
also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing
also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin
I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage.
is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best"
also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing
So let's separate the 'valid" from the DYWIA complaints and then you send a formal complaint to Delta
So you complaint is that for 10 hours they really did not provide good service Stick to the facts on not providing you with the menu, and poor ongoing service. Leave out the "elitism and they served someone else before me whines"
Oct 4, 2022 | 8:19 am
#33
Suspended
Join Date: Feb 2022
Posts: 853
So let's separate the 'valid" from the DYWIA complaints and then you send a formal complaint to Delta
So you complaint is that for 10 hours they really did not provide good service Stick to the facts on not providing you with the menu, and poor ongoing service. Leave out the "elitism and they served someone else before me whines"
So you complaint is that for 10 hours they really did not provide good service Stick to the facts on not providing you with the menu, and poor ongoing service. Leave out the "elitism and they served someone else before me whines"
All are free to live with whatever poor service they feel like tolerating, but nothing qualifies them to silence someone else making a respectful, thoughtful post on their experience.
Oct 4, 2022 | 8:42 am
#34
Join Date: Dec 2005
Location: CVG
Programs: DL 3MM, AA 0.0 (US .975), Marriott Lifetime Plat, Nurburgring in 8:29
Posts: 2,304
I'm mostly curious as to how else people are addressed. I get the whole "Mr." thing all the time on DL too, but now I'm curious about any alternatives. Do they just blurt out your first name only?
Oct 4, 2022 | 8:54 am
#35
Suspended
Join Date: Feb 2022
Posts: 853
Oct 4, 2022 | 9:00 am
#36
Join Date: May 2021
Programs: Flying Blue Plat, BA Gold, Ex-skywards Platnium
Posts: 704
Oct 4, 2022 | 9:18 am
#37
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2.3 MM Unobtainum | UA 1.2MM Gold | AS 0.5MM |MR Bonvoy Titanium
Posts: 2,813
Oct 4, 2022 | 9:23 am
#38
Join Date: May 2010
Posts: 3,801
Those sitting in judgement of which elements of bad service constitute "elitism" is just passive aggressively boasting about how superior and enlightened they are to the OP.
All are free to live with whatever poor service they feel like tolerating, but nothing qualifies them to silence someone else making a respectful, thoughtful post on their experience.
All are free to live with whatever poor service they feel like tolerating, but nothing qualifies them to silence someone else making a respectful, thoughtful post on their experience.
Note;; I didn't judge them as "elitism" the OP posted that "This is elitism" The OP has admitted that so I am not passing judgement.
But thanks for letting me know that only YOUR judgments count. You accuse me of judging using words in the original post and then claim I am "boasting about how superior and enlightened" I am. In other words "your judgment" not just "passive aggressively boasting about how superior and enlightened" you are : Thanks for the laugh!
Oct 4, 2022 | 9:28 am
#39
Suspended
Join Date: Feb 2022
Posts: 853
Oct 4, 2022 | 9:37 am
#40
Original Poster
Join Date: Feb 2021
Programs: DL PM, Hilton Gold
Posts: 146
Route? Domestic D1 is likely to have the meal served all at once, with fewer wine choices.
OP mentions a ten hour flight, but doesn't say anything about a second meal service (aka pre-arrival snack or breakfast).
If it was a ten hour flight, could it have been marketed as FC rather than D1, but flown on an aircraft having a D1 cabin with flat beds?
Ten hours is making me guess ATL-HNL, which is marketed as domestic D1.
OP mentions a ten hour flight, but doesn't say anything about a second meal service (aka pre-arrival snack or breakfast).
If it was a ten hour flight, could it have been marketed as FC rather than D1, but flown on an aircraft having a D1 cabin with flat beds?
Ten hours is making me guess ATL-HNL, which is marketed as domestic D1.
Oct 4, 2022 | 10:09 am
#41
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Oct 4, 2022 | 10:15 am
#42
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,186
Very poor service for AMS-SEA... especially considering this is a daylight flight so no reason for 'abbreviated' service that some prefer for a late/overnight flight to the EU.
Should write in and provide feedback on the experience and disappointment. I'd stick with the single tray service and lack of attentiveness for asking if anything else is needed in terms of beverages etc.
Should write in and provide feedback on the experience and disappointment. I'd stick with the single tray service and lack of attentiveness for asking if anything else is needed in terms of beverages etc.
Oct 4, 2022 | 10:24 am
#43
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,437
I also like having a menu to look at, though it does seem a bit wasteful. I think they should get it on the IFE screens.
Oct 4, 2022 | 10:44 am
#44
Join Date: Jun 2010
Location: Maryland
Programs: DL-Diamond, Marriott Titanium
Posts: 471
I see alot of excuses for poor and uncompetitive service here. I don't know if it is jaded resignation or just defence of ones preferred carrier. Either way there should be no excuse. Delta's own JV Partners -as has been noted earlier- have already restored pre-covid services and catering. Delta is either being cheap, lazy or both.
If people continue to pay and accept less, things will not improve. Please submit formal complaints when there are service failures, maybe a critical mass will make them take notice.
Personally I book JV Partners with better service whenever possible.
If people continue to pay and accept less, things will not improve. Please submit formal complaints when there are service failures, maybe a critical mass will make them take notice.
Personally I book JV Partners with better service whenever possible.
Oct 4, 2022 | 10:45 am
#45
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,553