Originally Posted by
TheMadBrewer
Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well.
Rant off
there actually *IS* such a "Preferred Name" field on the full website view of "Personal Details" in your profile; it populates to the upper right corner of the screens next to your total SM balance and the little "bell" icon with the number of unread notifications
but it doesn't appear that the IT folks have ever thought about pulling that through to staff-facing screens (res agents, FAs, GAs, etc)
(I'm like you in that I really don't like being addressed by my formal first name, and also of an age that I well remember when "friendly customer service" came with the expectation of being addressed as "< honorific > Lastname" )