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Originally Posted by Stripe
(Post 34630399)
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. … Therefore you don't get to interrupt the ongoing service further back to get a drink refill.
There are plenty of scenarios where one doesn’t have situational awareness of what’s behind you. One example: A321 and you’re in a middle seat. I can’t necessarily turn around and see the entire aisle and the plane is super long. One might wait a “reasonable” amount of time and yet the FA’s are serving the back 20% of the plane. What may seem like entitlement to one person can simply be a reasonabke lack of awareness to another. |
Originally Posted by Stripe
(Post 34630399)
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training. |
Originally Posted by Goodoldflyer
(Post 34630842)
Normally, you can look around. You'll notice if flight attendants are walking around, or if they're in the aisle with a giant rolling drink cart. If it's a giant plane, give them a little time.
I guess sometimes it's hard to know if 5 minutes or 15 minutes have passed. Sure, the FA appears to have been a bit aggressive in her words. I'm guessing it sounded different in her head. No, you shouldn't write to the DOT over it. Maybe there are multiple lessons here. You get a bigger seat in C+, but it's not a premium service cabin. . I guarantee an offended FA would inform the ground, the feds would be waiting at arrival, and the OP would have been jailed/tried/imprisoned. The FA is question may be a potential danger and should never be allowed in customer service roles. |
Originally Posted by Stripe
(Post 34630399)
You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.
FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training. Personally I generally wait for an FA to be walking by. Sometimes I go to the bathroom and ask afterwards, and whenever I do that they seem very annoyed. I've seen many interviews with FAs where they tell passengers to use the call button instead of coming to the galley. You are flat out incorrect on the rule you made up that you have to wait for the second round of service. That is not a rule in any class. |
Originally Posted by smartytravel
(Post 34630972)
I completely disagree. Let's switch the roles, and assume the passenger used the same tone and words towards an FA.
I guarantee an offended FA would inform the ground, the feds would be waiting at arrival, and the OP would have been jailed/tried/imprisoned. The FA is question may be a potential danger and should never be allowed in customer service roles. All I'm saying is "read the room". |
Originally Posted by Adelphos
(Post 34630971)
I don’t agree with the overall message of this reply - C+ is entitled to complementary alcohol and typically gets the snack basket. That is “better service” by any definition. Again, given the premium of C+ over Economy, “better” service should be expected
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Originally Posted by hockeystl
(Post 34629648)
View From The Wing / Boarding Area has published a blog post on this incident. OP should definitely fire off an email now that this service failure has a bright light shined on it.
https://viewfromthewing.com/delta-pa...m=BoardingArea "Don’t use the call button to ask for a drink,” Sara Nelson, the international president of the Association of Flight Attendants told TPG. “As a general rule, don’t think of the call button as your vodka-tonic button.” Nelson explained that it’s “not intended to be for ordering drinks." |
How about if you are in economy and want buy an extra drink or food?
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Originally Posted by mcgahat
(Post 34631135)
This quote from the article highlights the attitude involved here. It is very sad. I didn't realize that Delta FA's aren't union but I can bet the FA in question didn't vote for that.
"Don’t use the call button to ask for a drink,” Sara Nelson, the international president of the Association of Flight Attendants told TPG. “As a general rule, don’t think of the call button as your vodka-tonic button.” Nelson explained that it’s “not intended to be for ordering drinks." |
Originally Posted by Intl359Widget
(Post 34631397)
The intent of the call button is to get the attention of the cabin crew for any purpose. Period.
But mostly, it's a way to let them know how important you are. /s While I think the FA broke decorum, people need to remember how many people are on a flight, wanting things, and act accordingly. in the middle of a long flight, sure. During drink/dinner service, perhaps not. Not trying to beat up the OP, as he clearly didn't realize they were still serving, but I wouldn't make a Federal case out of it. |
Originally Posted by kale73
(Post 34630596)
Raised hand implies one should press it if one has a question.
How late are we arriving? Will the gate be occupied when we get there? Will there be a line at the SkyClub? Will I miss my connection? :cool: BTW, those who suggest that the OP should have walked to the galley to get a drink should note that most airlines (including DL and KLM) have a rule (IIRC it's a FAA directive) that (alcoholic, but it also makes sense for hot beverages) can only be served to passengers sitting in their assigned seats. |
Originally Posted by Goodoldflyer
(Post 34631494)
But mostly, it's a way to let them know how important you are. /s
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Originally Posted by hockeystl
(Post 34629648)
View From The Wing / Boarding Area has published a blog post on this incident. OP should definitely fire off an email now that this service failure has a bright light shined on it.
https://viewfromthewing.com/delta-pa...m=BoardingArea |
Originally Posted by readywhenyouare
(Post 34630079)
Such inexcusable behavior should result in immediate termination.
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Originally Posted by MSPeconomist
(Post 34631618)
"Could I please have another drink?" is indeed a question.
Not sure if DL FAs had any part in it, but recall when "they" issued that precaution about not offering drink service on even long flights? I still laugh thinking back to when the call buttons would just start going off like musical chairs once we were in the air. It's just one of those moments of pure comedy. |
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