Also, if you receive great service, please send in a compliment note as well. We need to highlight the good crews vs the lazy crews.

Excellent service yesterday in C+ where the FA gave everyone who asked 2 bottles of booze and a full can of mixer without needing to be asked. I had my 2 jack & cokes and no unpleasant yelling!

Wow. I never noticed the button has a person holding a drink. Next time I ask for another drink, and I get grief from the FA, I will point this out. I'm going to refer to it as the drink button from now on.

A simple "Sure, would you mind if we finished the main cabin service first?" with a smile would have been fine. Why would the FA think the OP would keep pressing the call button? I would have been upset too.

Should have pressed it again and asked for the purser/lead/FSM (or whatever they are called on Delta)

I think we need a cocktail buttons in premium lol this will end this debate. lol

This has been talked about on all the us-based airline specific forums. FA's see the button as an "emergency-only" button, instead of a service button. I've heard many a people be admonished on flights for pressing it. Any other airline I've ever been on outside of the US, they tell you to press the button if you need anything at all, but most US-based FA's, in my experience, only care about getting from point-a to point-b, and their paycheck, and very little else unless there's an emergency.

You do not, in fact, pay for better service with Comfort+. It's still coach with regular coach service. More legroom and free drinks and a slightly less meager snack but it's still coach. It is not a cabin with a dedicated staff. DL's comparison of the different fares specifically mentions "attentive service" as a benefit of F, but not C+. Therefore you don't get to interrupt the ongoing service further back to get a drink refill. When they come around again you can ask then, or you can get up and walk to the galley and ask. If you need more attentive service, pay for first class.

FA could certainly have delivered this message more diplomatically. I attribute that at least in part to a lack of training.

Have you ever been in C+? Often times the F flight attendant does come back to serve C+ passengers. And what you even described in your own post describes a better service than coach. So how can you claim it's the same?

My F/J flights this year I usually have to decline drinks after the 3rd or 4th. Specially after the meal service they really want to empty those wine bottles it seems. Generally very good service.

Culturally, it's going to be an issue on TPAC if they chastise people for using the call button. It's the norm for meal/drink interactions in many of the destination countries and the norm for many of the TPAC based carriers.

Raised hand implies one should press it if one has a question.

How late are we arriving?
Will the gate be occupied when we get there?
Will there be a line at the SkyClub?
Will I miss my connection?
:cool:

I've been doing that more and more in the clubs. I just tell them "give me two so that way I can stay out of your way for a while."

And is it just me, or are the glasses smaller on the planes now? I feel like they're going down extremely quickly since glassware came back.

Are you saying in first-class you get more attentive service? Is it more attentive than economy class on, say, an Asian airline?

How would you know you are "interrupting" ongoing service? Is that a perk of Comfort+? Or only first-class?
So in first-class you can interrupt the FA serving someone else, but in comfort+ you cannot, and in economy you don't even get to say a word?

What exactly does that mean? Training people not to be jerks? Or training people better not to lose their temper?

Must be a slow day in the blogverse…

Usually, when I want a second drink in C+, I have been able to flag down an FA that is walking by, and a second (or third) has been provided. Using the button could be seen as aggressive but the response was unacceptable. File a complaint.

Perhaps the biggest consistent miss of Delta service, IMO, is inconsistent delivery of C+ service. It is marketed as a separate class at purchase, upgraded into, and should be treated as such.

Normally, you can look around. You'll notice if flight attendants are walking around, or if they're in the aisle with a giant rolling drink cart. If it's a giant plane, give them a little time.

I guess sometimes it's hard to know if 5 minutes or 15 minutes have passed.

Sure, the FA appears to have been a bit aggressive in her words. I'm guessing it sounded different in her head.

No, you shouldn't write to the DOT over it. Maybe there are multiple lessons here. You get a bigger seat in C+, but it's not a premium service cabin.


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