I had a very surly FA trying to get a PDB.
JFK-TPA
I didn’t press the call button, and instead got up. When I asked she looked at me like I had 3 heads….”where are you sitting”
Right there…. I was in first row!
she said….. oh we don’t have time for any of that” SMH

In my 30 years of flying, I have only pushed that blue button once, and it was because the dude next to me was having a seizure and I only pushed it because the lady next to him was freaking out. I wouldn't have pushed it if she wasn't freaking out, as I knew they couldn't do anything and the dude within 5 minutes was fine.

But moral of the story is, do what I do, ask for two drinks I have never been denied.

This is unacceptable behavior from the FA. But it makes me feel better about all the times UA cabin crew ignored my call button in Polaris. Perhaps it saved me from being spoken to this way. The disdain of some FA is taking every last drop of joy from flying.

I'm glad alone I'm not the only one who has seen very tired and very entitled Delta FAs and GAs.

How come on Asian airlines when you push the call button you get a FA with a smile, and in the US you get (if you get) a FA with attitude? Is the job description different?



PS NEVER push the button when they are in the galley gabbing or reading their magazine

This was C+ not first class. You get an alcoholic drink with the regular service(s), not refills on demand. :idea:

Since when? I never had an issue asking for a refill on demand when seated in C+. I also never heard of the drink only being available during regular meal service.

I have pushed the FA call button more than once on Southwest (for a refill), and have never gotten attitude - only friendly service.

This is absolutely deserving of a formal complaint.

Yes, it is. Different standards, different job expectations.

Agreed. Especially since service has been reduced post Covid. Free drinks is a published benefit of C+.

Putting aside timing of the call vis-a-vis service for others, if you look closely at the call button, it's usually a person holding a drink. Just sayin. If it's only supposed to be for serious issues, it should have a different design.

I've noticed on some newer interiors, can't recall which carrier/plane at the moment, but I distinctly remember they changed the logo on the button to just a person raising their hand.

Such inexcusable behavior should result in immediate termination. Alas, DL is under threat of a union drive and won't do anything to anger the flight attendant group.

When you pay more for better service then you are entitled to it. The op did nothing wrong.

is the 2nd drink a favour or do they expect payment?