Scolded by FA for using the call button.
 

Last week I flew ATL to BOS with a 7:30PM take off. After takeoff the crew came around with drinks and I ordered my usual, Jack and coke. I was sitting in the first row of Comfort+ so I was served first. About 30 minutes later I rang the call bell to get another drink. An FA showed up about 5 minutes later and said "No. We are still service the back of the plane. I'll bring you one after we finish in back." then added loudly, "AND DON'T TOUCH THAT BUTTON AGAIN" I never saw her again and never got my second drink. Was I in the wrong? has anything like this ever happened to you guys? I fly weekly on Delta and have never been treated with anything other than respect until now.

File a complaint.

Personally, I wouldn't use the call button unless it was important. However, if she spoke to you loudly AND IN ALL CAPS then that's definitely inappropriate.

Sounds a bit entitled to me to be expecting a refill before they are even done with the first service.

But after they’re done, call away. I’d love to see them “scolding” you (or worse) for not following the directions of a crew member.

The airline pilot in me can see how the FA would be annoyed (most hate serving, especially alcohol, and honestly have gotten quite lazy, even for premium passengers).

However The premium traveler in me feels you didn’t do anything wrong. Perhaps a quick glance to the rear of the plane to see if the carts were out and to wait for them to finish, but regardless the FA should not have reacted like that, and especially shouldn’t have told you not to use the button.

I would file a complaint.

I've had a few unpleasant interactions with GAs and FAs in the past. Out of those handful, maybe one was worth filing a complaint. But I let it slide. In your case, I'd file a complaint. Why the hell are the call buttons there if they aren't to be touched? It's not like you pulled a fire alarm.

While I personally wouldn't have hit the call button during the initial cabin service I would 100% file a complaint if a FA speaks to me like I'm a 5 year old. The attitudes of many of these FA's need to be checked.

I would have been sending Delta a email right then and there.

Laziness is a disease. That tone and shouting at the customer is unacceptable. At the very least this flight attendant needs to be written up and at the very most, terminated. Make sure you file a complaint. I hope you got his name.

The flight attendant was female, not male.

View From The Wing / Boarding Area has published a blog post on this incident. OP should definitely fire off an email now that this service failure has a bright light shined on it.

https://viewfromthewing.com/delta-pa...m=BoardingArea

how was the OP to have known if they hadn’t finished service … esp. since he was among the first to be served.
maybe the aisle was blocked or he/she did not look back.
Delta FAs have gone from best in class to most Indifferent / surly in class !

if most hate serving, perhaps they’ve selected the wrong profession, and those with that mindset should quit immediately !