Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Mar 24, 2020, 10:54 pm
#31
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Join Date: Sep 2019
Location: TPA / JFK / LAX
Programs: DL 360, UA 1K, AA EXP, Bonvoy Ambassador
Posts: 304
this probably belongs in the “Least Important Thing to Complain About” thread, but OP’s use of “downgraded” in the thread title really rubs me the wrong way ... it just seems to emphasize that one particular DL 360 cares more about the inflight experience than the gravity of the worldwide situation and the need to adapt a lot of behaviors — both personal and corporate — in the interest of reducing risk to all
Mar 24, 2020, 10:55 pm
#32
Join Date: Jan 2006
Location: CONUS
Posts: 947
Wow. They really don't want people to feel anything enjoyable about flying.
Mar 24, 2020, 11:02 pm
#33
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,145
I think "downgraded" is a reasonable way to put it. I do think trimming meal offerings back is fair, but I'm a little bit surprised that cans of soda (no cups, no ice, but a straight can) are out.
Also, "adjusted" (and "modified") rankles me because it comes off as trying to pass off a reduction in service as a neutral shuffle. As an example, I am far too used to "modified service" mean "we have cancelled your train".
Edit: Also, this does a pretty good job of wrecking at least part of the proposition for bothering to buy First, especially given load factors.
Also, "adjusted" (and "modified") rankles me because it comes off as trying to pass off a reduction in service as a neutral shuffle. As an example, I am far too used to "modified service" mean "we have cancelled your train".
Edit: Also, this does a pretty good job of wrecking at least part of the proposition for bothering to buy First, especially given load factors.
Mar 24, 2020, 11:09 pm
#34
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,421
DL seems to like the word enhanced to describe a variety of changes.
Mar 24, 2020, 11:17 pm
#35
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,411
Mar 25, 2020, 1:21 am
#37
Join Date: Mar 2005
Location: LAX
Programs: DL Platinum, Hilton Diamond VIP, Marriott Platinum
Posts: 230
Yep, this is really in the FA's best interests in keeping them healthy. Considering inconsiderate passengers are out there like the one confirmed virus person from JFK recently banned on Jetblue.
Mar 25, 2020, 1:30 am
#38
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,121
This is ridiculous for long flights. I get most of the changes. However not offering cans of soda/juice (without cup/ice) has no safety effect. Restaurants are even in most places (though this changes by the day) allowed to have you eat in. They just have to ensure social distancing.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
Mar 25, 2020, 5:02 am
#39
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,639
Well, that's unfortunate.
I would certainly hope that this is only temporary until the crisis is over and/or they get their financial aid
I would certainly hope that this is only temporary until the crisis is over and/or they get their financial aid
Mar 25, 2020, 5:42 am
#40
Join Date: Sep 2017
Location: Detroit, MI
Programs: Delta, JetBlue, Marriott
Posts: 153
IMO, I can't see the problem with anything DL is doing. The reality is you are flying in a confined, metal tube. It takes only one person to put the entire aircraft at risk. The more times F/A's interact with passengers, they are not only risking themselves, but they also can become carriers of COVID-19 to other passengers. Once up in the air, your options of "distancing" may become limited, so the less interaction, the better.
Also, DL is parking up to 600 aircraft...I think that says enough about the financial stress they are under. For two upcoming flights, I can now buy first class seats for less than what I paid for main cabin.
Also, DL is parking up to 600 aircraft...I think that says enough about the financial stress they are under. For two upcoming flights, I can now buy first class seats for less than what I paid for main cabin.
Mar 25, 2020, 6:00 am
#41
Join Date: May 2010
Posts: 3,464
I mean what's more important your "Woodford on the rocks" or the safety of your flight crew.
(Yes I know some of you will pick option A, which should automatically qualify you for the DYKWIA Hall of Fame)
(Yes I know some of you will pick option A, which should automatically qualify you for the DYKWIA Hall of Fame)
Mar 25, 2020, 6:05 am
#42
Join Date: Mar 2003
Programs: former MD-88 jumpseat Medallion. DL FO, AA PLT PRO. Marriott LT Plat.
Posts: 754
no coffee? no thanks.
<sets mug down, jittering>
<sets mug down, jittering>
Mar 25, 2020, 6:25 am
#43
Join Date: May 2013
Location: AVL
Programs: DL 2MM, Plat; Marriott LT Titanium
Posts: 214
Safety of flight crew absolutely. Therefore, leave the flight attendants off and load the Woodford so we can help ourselves. Seriously, though, why is anyone even flying unless it is an absolute necessity? Apparently, there are even still people talking about mileage runs which is ludicrous.
Mar 25, 2020, 6:32 am
#44
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Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Wow....even AA is at least boarding alcohol in FC....these DL cuts seem a little drastic.
Mar 25, 2020, 6:46 am
#45
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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Safety of flight crew absolutely. Therefore, leave the flight attendants off and load the Woodford so we can help ourselves. Seriously, though, why is anyone even flying unless it is an absolute necessity? Apparently, there are even still people talking about mileage runs which is ludicrous.