Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Mar 25, 2020, 6:52 am
#46
Join Date: Jun 2019
Posts: 223
As Flyer0889 said, it is an FAA requirement. The jumpseat can be broken, but the Flight Attendant has to occupy the nearest seat to the broken jumpseat, so that would be 01B/C or whatever exit row towards the back.
Mar 25, 2020, 7:32 am
#47
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,859
Mar 25, 2020, 7:52 am
#48
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Mar 25, 2020, 11:09 am
#49
Join Date: May 2010
Posts: 3,461
This is ridiculous for long flights. I get most of the changes. However not offering cans of soda/juice (without cup/ice) has no safety effect. Restaurants are even in most places (though this changes by the day) allowed to have you eat in. They just have to ensure social distancing.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
I have several diabetic friends. They all seem to understand that it's THEIR responsibility not the airlines or other strangers to make sure they have food etc. So since they have brains they will make sure they are prepared if they have to get on a plane
Honestly if you can't survive without food for the length of your flight then you should ALWAYS have been prepared. Calling what Delta serves as food is questionable IMHO.
Mar 25, 2020, 11:21 am
#50
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,748
OKC-ATL today: during flight the tray came around with bottled water, Bischoffs, and cheese-its.
FAs were wearing blue gloves. My gloves were transparent put to good use for running swipes to every point I would touch during flight.
FAs were wearing blue gloves. My gloves were transparent put to good use for running swipes to every point I would touch during flight.
Mar 25, 2020, 11:21 am
#51
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,309
I have several diabetic friends. They all seem to understand that it's THEIR responsibility not the airlines or other strangers to make sure they have food etc. So since they have brains they will make sure they are prepared if they have to get on a plane
Honestly if you can't survive without food for the length of your flight then you should ALWAYS have been prepared. Calling what Delta serves as food is questionable IMHO.
Honestly if you can't survive without food for the length of your flight then you should ALWAYS have been prepared. Calling what Delta serves as food is questionable IMHO.
Mar 25, 2020, 1:55 pm
#52
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,923
Maybe because, like everyone else on the planet, it takes some time to reach decisions on how serious this is and what they should do in response, in the face of a flood of information of varying accuracy in a situation that is constantly evolving? And even when you make a decision, you might decide to revisit it later in the light of new information.
Mar 25, 2020, 2:46 pm
#53
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I have several diabetic friends. They all seem to understand that it's THEIR responsibility not the airlines or other strangers to make sure they have food etc. So since they have brains they will make sure they are prepared if they have to get on a plane
Honestly if you can't survive without food for the length of your flight then you should ALWAYS have been prepared. Calling what Delta serves as food is questionable IMHO.
Honestly if you can't survive without food for the length of your flight then you should ALWAYS have been prepared. Calling what Delta serves as food is questionable IMHO.
Mar 25, 2020, 3:38 pm
#54
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Mar 25, 2020, 4:10 pm
#55
Join Date: Dec 2017
Posts: 224
This is ridiculous for long flights. I get most of the changes. However not offering cans of soda/juice (without cup/ice) has no safety effect. Restaurants are even in most places (though this changes by the day) allowed to have you eat in. They just have to ensure social distancing.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
I cant wait till a diabetic on a LAX-JFK or HNL-ATL goes into diabetic shock from low sugar levels. Not having food will only increase these incidents. Not having juice/soda will mean no way to counter the low blood sugar level.
I dont think anyone argues with DL imposing ordered/requested safety measures. However these are not ordered, requested, or even recommended safety measures. These are DL being cheap and not thinking about fact people need actual food/drink especially on long flights.
The company delayed these changes as long as possible, but the reality is a full beverage service is a lot of touch points between the FA and every row. I grasp the cup from the base and every person still insists on overlapping hands with me to grab their bev. I can’t realistically prevent exposure to everyone else with a normal service.
Mar 25, 2020, 4:48 pm
#56
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
There are supplies in the emergency medical kit for hypoglycemia. That is a non issue. Additionally, anyone who is diabetic should already be traveling with measures to prevent that, but especially today (they really shouldn’t be traveling at all).
The company delayed these changes as long as possible, but the reality is a full beverage service is a lot of touch points between the FA and every row. I grasp the cup from the base and every person still insists on overlapping hands with me to grab their bev. I can’t realistically prevent exposure to everyone else with a normal service.
The company delayed these changes as long as possible, but the reality is a full beverage service is a lot of touch points between the FA and every row. I grasp the cup from the base and every person still insists on overlapping hands with me to grab their bev. I can’t realistically prevent exposure to everyone else with a normal service.
Mar 25, 2020, 6:51 pm
#57
Suspended
Join Date: Sep 2019
Location: TPA / JFK / LAX
Programs: DL 360, UA 1K, AA EXP, Bonvoy Ambassador
Posts: 304
Can we get DL to issue meal vouchers at the airport for flights that would have included a meal + drinks?
Mar 25, 2020, 9:46 pm
#59
Join Date: Dec 2013
Posts: 406
Cutting beverage service in first seems pretty drastic. Can't the FAs wear gloves and have people take it directly from the tray?
Also what are they doing about the few true long-haul flights that are still existing? You're supposed to go 8-10 hours without food and/or nothing besides room temperature water?
Also what are they doing about the few true long-haul flights that are still existing? You're supposed to go 8-10 hours without food and/or nothing besides room temperature water?
Mar 25, 2020, 11:18 pm
#60
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,923
If it were up to me, my first draft of how to do a service under these conditions would be something like
1. FAs sanitize hands before making drinks, which hopefully they're already doing
2. make an announcement: please do not grab for the drink. Let the FA set it on the console.
3. deliver drinks 2 at a time without using a tray to minimize the chances of pax->FA->pax interactions.
interesting question though. Per post 23 (and copied to the wiki) domestic flights including D1 over 900 miles are getting a prepackaged flight fuel box, so I imagine they're doing at least that for international flights, but I'm just guessing. Hopefully someone with recent experience will chime in.I'm curious, in your opinion how much should F-without-a-meal be discounted compared to F-with-a-meal?