I just had to call DL and I got through to the DM line almost instantly, despite the recording saying that there would be a 38 minute delay and encouraging me to opt for a callback.

True but you can move more people by the train if you don't have space at the Narita hotels.

I hope the reports of hotels being denied is the result of no hotel availability and not agents refusing to offer available hotels because they don't feel like it or don't think it's Delta's responsibility.

MSP has the first two flights of the day, IIRC scheduled for about 9:15 and 11:30 in the morning, now boarding simultaneously at G20 and G22. It's looking like the second flight will get out first and arrive about ten minutes earlier than the other one.

ADDED: They're both awaiting takeoff now, so it looks like they're going.

Yes and no. 30ms is a written down number for a use case or normal operations. Thinking of DR sites is a completely different thing.

You need online operations - and a backlog (or none of it) for DR restore.
Telling that a fire in/at a generator is killing everything is just heinious to say the least.

I am not an armchair expert here and I've seen just enough "IT only" companies going out of business because "CIO" thinks that freak accidents doesnt happen.

While nowadays the CIO league is all looking into cloudy and "continous delivery" they just forget about "continious operations" and even more not on "disrupted operations".

Previously was talked about AWS.. all fine, but only if you use it with a clue.
We currently have one operations where it begins at some miliseconds and ends up in max. 2 hours to restore "service" and a max. of 8 hours to catch up data (as available..) -- the max. is to boot-provision a complete ops within Rackspace or AWS (yah, you never know, right?). And that's for a company that is in the 10-20mln revenue range.

Mainframe? Yep, doesnt go AWS - yet very basic principles even apply there, esp. on risk with physical incidents like flood, power-loss, fire. Any S/390 can be sourced from so many levels and keep up that "1960s COBOL" VM across at least that distance to contain fire. My former company helped with bringing Linux on S/390 and yes, going full IPL is something you really, really want to avoid. (IPL comes from power loss or main kernel going nuts by errornous coding).

Being totally OT already: the joke from Mainframe to Cloud goes as this:
"What's the difference?"
"Back then the bill came from IBM, now it's from Amazon" ;)

Wow the speed of light sucks where you live!
:p

Is the info on Delta.com reliable now?
 

My family just called from the car on the way to MSP to fly to SEA w/ Delta on flight #1322 aware that something was up but not the severity of the situation.

There flight is showing " on-time".

How accurate is the website now?

The Delta app shows that aircraft is in-flight ANC MSP. It will then fly MSP MKE MSP turn, and then make up your flight. It's estimated ~25-45 minutes behind schedule right now, assuming it *doesn't* make up time throughout the day.

Hi,

I saw your aircraft at the gate at EDI this afternoon at 545pm as I was on the train to Falkirk and thought , that flight must be heavily delayed.

The Edinburgh airport departure website shows you taxied at 1841 so hopefully you will be airborne soon.

Regards

TBS

Yep, it's all in the recovery. People will remember how they were treated far longer than the actual event.

It still amazes me how happy passengers can be in a severe delay as long as they're getting frequent updates, snacks, beverages, distracting toys like cards, puzzles and coloring books for kids, and efficient rebooking options. I put credit for the success or failure for a lot of service recovery on local management. They're normally the ones who encourage or discourage a culture of putting the customer first. Some airport managers hate meal vouchers... some managers hate using the snack carts. Luckily, my managers are often the ones out in the gate area offering the snacks and pouring drinks.

For all you not connecting through ATL, the flight interruption/rebook line in Terminal B extends from Gate 19 down to Gate 16. What a line!

It's payback time for Delta! Gotta pay all those hotel rooms, vouchers and $600 EU compensations. Karma is a biatch :rolleyes:

That will teach to Delta to be more transparent regarding award availability and pricing.

It all comes down to this. In companies (or locations) where managers encourage employees to put the customers first, the loss suffered over this will be maeginal.

Of all the things Delta will look at following this disaster, unfortunately I doubt award chart transparency is anywhere on the list.