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Pre-ordering Meals on Delta, the Definitive Thread

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Old Sep 24, 2019, 9:23 am
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Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo

The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)

Sample screenshot:



PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)

*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)

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Pre-ordering Meals on Delta, the Definitive Thread

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Old Apr 3, 2016, 11:48 am
  #166  
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Originally Posted by WWads
... Being able to preorder your food would fix this "problem" anyway, which is what this thread is supposed to be about.
+1 ^

The focus of the thread has gone from the benefits of being able to pre-order up to 24 hours before flight time... to who's most worthy after 24 hours before flight time.

And, as typical, the "correct" answer is "the one that most closely matches my usage patter."

But, this is FT, after all.
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Old Apr 3, 2016, 5:12 pm
  #167  
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Originally Posted by Bicostal
But your experiment is based on numbers, not probabilities. Play again?
No, my experiment's expected results are based on probabilities. What do you think probabilities are?
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Old Apr 3, 2016, 5:14 pm
  #168  
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Originally Posted by Bicostal
And just to be clear, the experiment should reflect the proposition that with preordering available, those who do not are worse off because the chance of not getting their meal choice goes up as the number of passengers on that flight goes down.

It's about probability on a flight, one flight different numbers of passengers, not different number of flights with the same cumulative number of passengers.

It's the 10 and 100 passenger flight, not the 1 and 10 flights with a total of 100 passengers.
The probability has to be scaled to the total number of passengers. We're looking at the expected number of unhappy passengers per (say) 100; that's the probability of any given passenger being unhappy.
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Old Apr 5, 2016, 10:11 am
  #169  
 
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Originally Posted by sethb
The probability has to be scaled to the total number of passengers. We're looking at the expected number of unhappy passengers per (say) 100; that's the probability of any given passenger being unhappy.
Originally Posted by sethb
I have a little wager to offer you . . .If the number of heads isn't 50, I pay you $10 each for the difference
EACH is NOT a probability, it is a number.

1 in 5 or 10 in 50 or 20 per hundred - all the same probability, all with different payouts....not an EACH in sight.

Your experiemnt is all about EACHes. Not ratios.

Try again?

Last edited by Bicostal; Apr 5, 2016 at 10:18 am
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Old Apr 5, 2016, 4:48 pm
  #170  
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Originally Posted by Bicostal
EACH is NOT a probability, it is a number.

1 in 5 or 10 in 50 or 20 per hundred - all the same probability, all with different payouts....not an EACH in sight.

Your experiemnt is all about EACHes. Not ratios.

Try again?
Experiment:

(1) One flight with 20 passengers, no pre-selection, 10 of each of 2 meals boarded. Toss coins to see what people want, count the number of disappointed people. Repeat many times to get the expected number of disappointed people. (Or do some arithmetic, but the coin-tossing makes for a better bet.) The expected number of disappointed people, divided by the total number of people, is the probability of disappointment.

(2) One flight with 6 passengers (same flight, only 14 pre-selected so they don't count). 3 of each meal boarded. Toss coins to get the number of disappointed people. Repeat many times to get the expected number of disappointed people.

If you can't understand it, take a course in probability theory.
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Old Apr 6, 2016, 5:50 am
  #171  
 
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Originally Posted by sethb
Experiment:

(1) One flight with 20 passengers, no pre-selection, 10 of each of 2 meals boarded. Toss coins to see what people want, count the number of disappointed people. Repeat many times to get the expected number of disappointed people. (Or do some arithmetic, but the coin-tossing makes for a better bet.) The expected number of disappointed people, divided by the total number of people, is the probability of disappointment.

(2) One flight with 6 passengers (same flight, only 14 pre-selected so they don't count). 3 of each meal boarded. Toss coins to get the number of disappointed people. Repeat many times to get the expected number of disappointed people.

If you can't understand it, take a course in probability theory.
Just so we are clear...you think that the chance of disappointment on the 20 passenger flight is less than the 6 passenger flight. Right?

It's a binomial distribution. im not a big fan of chunky distributions but there are mathematical ways to smooth curves. Nonetheless, you still think you are more likely to be happy as the number of passengers goes up, right?
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Old Apr 6, 2016, 5:54 am
  #172  
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Another way to think about it is to imagine 8 people in FC on a single flight without preselected meals, with iid equal probabilities of wanting A over B versus B over A, and 4 A meals and 4 B meals loaded. Now split them into two flights, each having 4 FC passengers who didn't perorder meals and 2 A meals and 2 B meals on each flight. Due to the constraints imposed by splitting the larger group into two halves, those on the smaller flights are more likely to be disappointed because there's no possibility to have, for instance, "abnormally" (i.e., somewhat unlikely) high preference for one meal on one flight to be balanced out by "abnormally" high preference for the other meal on the other flight. FAs can't exchange the meals with another flight up in the air, even though there are times that they might want to do so.
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Old Apr 6, 2016, 10:02 pm
  #173  
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Originally Posted by Bicostal
Just so we are clear...you think that the chance of disappointment on the 20 passenger flight is less than the 6 passenger flight. Right?

It's a binomial distribution. im not a big fan of chunky distributions but there are mathematical ways to smooth curves. Nonetheless, you still think you are more likely to be happy as the number of passengers goes up, right?
The expected difference from the center increases as SQRT(N), so the probability of disappointment decreases as SQRT(N)/N.

With 2 passengers, the probability they both want the same meal (50% disappointment) is 50%. With 10 passengers, the probability they all want the same meal (the only way to get 50% disappointment) is about 0.02%.

10 flights with 2 passengers each will have, on average, about 5 disappointed passengers. 2 flights with 10 passengers each (same total number of passengers, note) will have, on average, around 2 disappointed passengers.
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Old Apr 7, 2016, 4:59 am
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Originally Posted by sethb
The expected difference from the center increases as SQRT(N), so the probability of disappointment decreases as SQRT(N)/N.

With 2 passengers, the probability they both want the same meal (50% disappointment) is 50%. With 10 passengers, the probability they all want the same meal (the only way to get 50% disappointment) is about 0.02%.
OK - and so what? The probability that everyone gets their meal choice is about 25% in the 10 passenger case and 31% in the 6 passenger case. What do you think you have proved?

Certainly not that as the number of passengers goes up the probability of a passenger being disappointed goes down.

Originally Posted by sethb
10 flights with 2 passengers each will have, on average, about 5 disappointed passengers. 2 flights with 10 passengers each (same total number of passengers, note) will have, on average, around 2 disappointed passengers.
Again with the "you take 10 flights and i'll take 2" scenario.

You said that if I get on a plane with 20 FC seats and no one has preordered a meal, I stand a better chance of getting what I want than if I get on that same plane where 10 people (but not me) have preordered a meal. I called BS.

Here's why, I fully agree, that the number of unhappy passengers is different, but so is the denominator. More people, more unhappy people.

Second, there are more than 2 states of nature - the all happy or all unhappy states. There are states where one passenger is unhappy, there are probabilities of 2, or 3, or 4 being unhapp - all the way to 5 being unhappy in the 10 passenger case. The probability of each of these states is different - but each contribute to the cummulative probability of me being unhappy. I don't know which plane I am getting on, but I could be on that plane where there is a 7/3 distribution of preference meaning that 2 people will be unhappy - or 20%. The chance of being on a 7/3 plane is lower (12%) than say a 6/4 plane (20%), but the number of chances of being unhappy (2 instead of 1) is higher.

Note - I did NOT change the number of passengers on a flight, just the number of times I do the experiment.

Now do the math - cacluclate the cummulative probability and if you think that you are still better off with more passengers not pre-selecting, then you feel free to think that.
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Old Apr 7, 2016, 6:48 am
  #175  
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Originally Posted by MSPeconomist
There's a good chance that the elite with the free upgrade doesn't ahve a sLUT(XV) fare but rather has paid more for his/her ticket than the person who "paid" for FC. Compare G A P fares to Y B M.
Than that person, if a comp upgrade has been received, can go into the Trip Extas section of Delta.com and pay for a decent meal if they so decide that they want one. I think this is something delta needs to 'enhance'.
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Old Apr 7, 2016, 8:21 am
  #176  
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Be careful what you suggest. DL could just as easily "enhance" the system so that everyone pays for their meal in domestic FC.
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Old Apr 7, 2016, 9:08 am
  #177  
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Originally Posted by MSPeconomist
Be careful what you suggest. DL could just as easily "enhance" the system so that everyone pays for their meal in domestic FC.
I don't see whats so terrible about shelling out a few bucks via the Trip Extra's section on the delta website to upgrade your meal experience. Delta wouldn't be forcing you to buy into a better meal deal. Its very simple. Buy an F seat, get a decent meal. Buy a coach seat and wind up in F then you get whatever garbage is loaded on the food cart or use the Trip Extra's section to buy up your meal experience. I like the idea and on a route like JFK-SEA for which I can buy a sLUT fare for $300.00, I would most likely easily spend a few more dollars for an enhanced meal service.
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Old Apr 7, 2016, 10:39 am
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I think DL is far more concerned with the number of passengers getting their meal of choice than they are in the probability that any given passengers ends up with a meal the dislike. By letting passengers choose, they effectively remove them from the pool. We can assume that those passengers get their meal of choice (save for especially difficult people who change their mind), and DL reduces the number of people let to chance. So if you have 10 F passengers, and 6 pre-select, then you only have 4 left to choice/chance. If DL loads two of each option for the 4 who didn't pre-select, then at least two will get their preferred meal, and at a most two are disappointed.
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Old Apr 7, 2016, 11:44 am
  #179  
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Originally Posted by MSPeconomist
Be careful what you suggest. DL could just as easily "enhance" the system so that everyone pays for their meal in domestic FC.
Once the pre-selection infrastructure is in place, it is only a small step to add a purchasing component.
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Old Apr 7, 2016, 11:49 am
  #180  
 
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Originally Posted by DL2SXM
Than that person, if a comp upgrade has been received, can go into the Trip Extas section of Delta.com and pay for a decent meal if they so decide that they want one. I think this is something delta needs to 'enhance'.
A harsher stance than ME! I want to be your friend.
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