Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Mar 26, 2016, 9:54 am
#106
Join Date: Sep 2004
Posts: 61
Not saying the status is not deserved for the time spent in an airline seat, but those statuses were not often funded from personal accounts.
Mar 26, 2016, 10:10 am
#107
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
Doubt it. Most pax with elite statuses have not spent their own money to achieve that status, their company/business shelled out the funds.
Not saying the status is not deserved for the time spent in an airline seat, but those statuses were not often funded from personal accounts.
Not saying the status is not deserved for the time spent in an airline seat, but those statuses were not often funded from personal accounts.
Mar 26, 2016, 10:19 am
#109
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
Mar 26, 2016, 10:42 am
#110
Join Date: Sep 2004
Posts: 61
I agree with DL2SXM's point. Jdrtravel's counterpoint is travelers with elite status have paid for many tickets therefore deserve the same treatment in an upgrade situation as a paid ticket. I disagree with the statement that most elites paid for their own tickets. True, no difference to Delta. But, it is thrown out there often from elites ,"I have paid for my status". A small point to you perhaps, but for those actual paying for J or F service to receive less than someone paying for Y it is not.
Mar 26, 2016, 11:22 am
#111
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
People like to have things that benefit them. People who pay for First Class tickets (with their own money or someone else's money) feel entitled to something special because that's what DL told them. People who paid for Coach tickets (with their own money or someone else's money) and get upgraded to First Class also feel entitled to something special because that's what DL told them.
If you read the DL domestic contract of carriage (CoC), it says DL will get them from point A to point B in a class of service. Nowhere in the CoC does it say that they will get a meal, or if they get a meal that they get to choose which meal. While the CoC does show a priority for IDB, it does not show a priority for meal choices. Meals and cabin services are all governed by DL's internal policies. We can all have our own opinions about what is right and fair, but DL gets to set and implement (sometimes poorly) their own policies. If DL policy says I get the same service in FC whether I paid for FC or Coach (with my own money or someones else's money) then that's what I should get.
If you read the DL domestic contract of carriage (CoC), it says DL will get them from point A to point B in a class of service. Nowhere in the CoC does it say that they will get a meal, or if they get a meal that they get to choose which meal. While the CoC does show a priority for IDB, it does not show a priority for meal choices. Meals and cabin services are all governed by DL's internal policies. We can all have our own opinions about what is right and fair, but DL gets to set and implement (sometimes poorly) their own policies. If DL policy says I get the same service in FC whether I paid for FC or Coach (with my own money or someones else's money) then that's what I should get.
Mar 27, 2016, 12:15 am
#112
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I agree with DL2SXM's point. Jdrtravel's counterpoint is travelers with elite status have paid for many tickets therefore deserve the same treatment in an upgrade situation as a paid ticket. I disagree with the statement that most elites paid for their own tickets. True, no difference to Delta. But, it is thrown out there often from elites ,"I have paid for my status". A small point to you perhaps, but for those actual paying for J or F service to receive less than someone paying for Y it is not.
Mar 27, 2016, 10:11 am
#113
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Delta soon to allow 1st class & D1 to preselect meal choice at booking
Are we really going to turn this into an OPM argument again?
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
Mar 27, 2016, 10:22 am
#114
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Are we really going to turn this into an OPM argument again?
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
Mar 27, 2016, 10:26 am
#115
Suspended
Original Poster
Join Date: Aug 2009
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Posts: 4,174
Then 10 other people are getting beef. I don't really see this as an issue, it just reverts to the current system where you may or may not get your first choice. With pre-ordering, pax are highly likely to get their meal of choice under most circumstances, which is a major improvement.
Personally I would like to have the choice of any one item off the EATS menu if you do not like what is offered (ie you did not pre-order).
Then again, I liked that the HOOU could at least get you a snack box that is gone as well.
Mar 27, 2016, 10:30 am
#116
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
This would make inventory management more difficult. They can't turn around and sell your F meal to a Y pax, so now there is increased food waste and lost profit. There is also an increased change of Y pax not being able to purchase something because it is run out. I know that occasionally some FA's will allow this, which is nice, but as an official policy it could get out of hand.
Mar 27, 2016, 11:04 am
#117
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
I wouldn't expect DL to offer me something off the EATS menu simply because I didn't like the options in F. I sooner make a 'to go' box from the SkyClub. Moreover, what would it say about the F product DL is offering: we know our food isn't great so we'll make up for it with a complimentary can of Pringles?
Mar 27, 2016, 11:20 am
#118
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,358
I agree with DL2SXM's point. Jdrtravel's counterpoint is travelers with elite status have paid for many tickets therefore deserve the same treatment in an upgrade situation as a paid ticket. I disagree with the statement that most elites paid for their own tickets. True, no difference to Delta. But, it is thrown out there often from elites ,"I have paid for my status". A small point to you perhaps, but for those actual paying for J or F service to receive less than someone paying for Y it is not.
Mar 27, 2016, 11:26 am
#119
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,358
Are we really going to turn this into an OPM argument again?
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
Mar 27, 2016, 10:12 pm
#120
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Are we really going to turn this into an OPM argument again?
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.
I'm more interested in learning more about the mechanics of how this will work, esp. for SDCs, IRROPS, etc. What happens when 12 people in a 16F cabin have all ordered beef, and then 10 of them don't take that flight for whatever reason? Surely the catering must be locked in for that flight a few hours before departure, esp. at smaller airports.