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Delta Comfort for flights on/after May 16, 2016

Delta Comfort for flights on/after May 16, 2016

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Old Dec 19, 17, 3:42 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Bowgie
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Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product

Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):

No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.

GM and FO window remains the same at T-72 and T-24 hrs respectively.

Upgrades may automatically place you in any C+ seat, including middle.

F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.

In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.

Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..

Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."

Amex Companion Cert flyers are eligible for C+ upgrades.

To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.

Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.

C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.

So far Delta is saying this does not impact upgrades to F.

Originally Posted by BarbiJKM View Post
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
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Old Nov 8, 15, 8:34 pm
  #31  
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by suvayanr View Post
But what if I want my aisle preferred seat vs a middle C+? I don't want to be auto upgraded.
You can save your seat preference in your profile, however, if your seat preference isn't available, you will have to call CS to go back to your original fare and original seat.
vsgvarun is offline  
Old Nov 8, 15, 8:36 pm
  #32  
 
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
Originally Posted by vsgvarun View Post
I called the medallion line and asked about this... A supervisor told me most of the changes:

Delta Comfort + will become a new fare. It will become W class. Passengers will have to pay a fare difference to upgrade.

The medallion program will remain the same. At booking, DM and PM tickets will be reissued to "WU" fare class immediately. GM will be reissued to WU 72 hours prior, and FO will be reissued to WU 24 hours prior. Medallions can still have 8 companions in W (C+) within the same PNR. Outside of the PNR, you can have 1 companion.

The supervisor also told me that the FC free upgrade will stay the same, but the reason they are changing comfort plus to W is because they can "better control inventory". She told me that comfort plus fares are subject to change, and will require a reissue and fare difference.

FO and GM members will get comfort plus upgrade certificates in addition to their complimentary upgrade at 72 and 24 hours. GM will get 4 certificates and FO will get 2 certificates annually. They will be using the fare class "WP".
I called the diamond desk after reading the blog post earlier and was told basically the same thing. I think it would be rotten of Delta to take away free C+ seats at the end of the benefit year but wouldn't surprise me with Delta. And as others have said I would rather keep an aisle exit row than be moved to C+ middle.

I was not told of the certificates by the agent I talked to but I guess she would have no reason to since I'm DM and the wife is PM. This will be a big benefit for FO's and GM's but be a diminish in benefits for PM's and DM's. Since Delta introduced the C+ chances getting a C+ seat has been a lot easier. It will mean competing with FO's and gold's on long hauls for a C+ seat now. I wonder if Delta will make an C+ seat available to use the certs on or if they will limit the inventory on long haul flights where people tend to pay extra for C+ seats like they do with RU and GU inventory. What happen s if a GM or FO burns a cert for a C+ seat and gets upgraded to first, will they reissue the certificate?
ILovetheReds is offline  
Old Nov 8, 15, 8:41 pm
  #33  
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by ILovetheReds View Post
I called the diamond desk after reading the blog post earlier and was told basically the same thing. I think it would be rotten of Delta to take away free C+ seats at the end of the benefit year but wouldn't surprise me with Delta. And as others have said I would rather keep an aisle exit row than be moved to C+ middle.

I was not told of the certificates by the agent I talked to but I guess she would have no reason to since I'm DM and the wife is PM. This will be a big benefit for FO's and GM's but be a diminish in benefits for PM's and DM's. Since Delta introduced the C+ chances getting a C+ seat has been a lot easier. It will mean competing with FO's and gold's on long hauls for a C+ seat now. I wonder if Delta will make an C+ seat available to use the certs on or if they will limit the inventory on long haul flights where people tend to pay extra for C+ seats like they do with RU and GU inventory. What happen s if a GM or FO burns a cert for a C+ seat and gets upgraded to first, will they reissue the certificate?
I would assume that it would work the same way as before. If a FO purchased a non-refundable C+ seat and then got upgraded, they don't get a refund. I think that they will lose their certificate after the upgrade is confirmed.

How do you think it would work if a GM purchased a C+ fare or upgraded with certificate, when it comes to the SDC policy? Does W have to be available? This might be a huge benefit because DL does not have several fare classes for C+. Essentially, if a C+ seat (W class) is available, then you can SDC for free?
vsgvarun is offline  
Old Nov 8, 15, 8:52 pm
  #34  
 
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: Delta PM, AA PLT, UA Gold, Marriott Ambassador, Hilton Gold
Posts: 9,171
Originally Posted by ILovetheReds View Post
I called the diamond desk after reading the blog post earlier and was told basically the same thing. I think it would be rotten of Delta to take away free C+ seats at the end of the benefit year but wouldn't surprise me with Delta. And as others have said I would rather keep an aisle exit row than be moved to C+ middle.
+1
I'd be pretty peeved if I got moved from a regular Y or exit row aisle to a C+ middle. If the changes are in fact introduced and you will be upgraded to any C+ seat (including a middle seat), I will write to DL often to ask the question about "Why does this sound like a good idea?" and hope the feedback will drive some change in the thought process.
ATOBTTR is offline  
Old Nov 8, 15, 8:59 pm
  #35  
 
Join Date: Mar 2015
Posts: 1,989
GM and FO will probably see even lesser upgrades to 1st Class (then now) not that they often happen.
As a PM, I rarely get upgraded anyway but now, I can claim I am always "upgraded" to ... C+..
Yeah
PayItForward is offline  
Old Nov 8, 15, 9:03 pm
  #36  
 
Join Date: May 2012
Posts: 239
As a GM I've pretty much given up on any change of upgrades and just settle (and am okay) with the ability to choose Comfort+ 3 days out from departure.

If this policy impacts my ability to do that it starts making me consider the value of remaining loyal to Delta.
rob0225 is offline  
Old Nov 8, 15, 9:30 pm
  #37  
 
Join Date: Jan 2007
Posts: 5,674
How is this not the most mediocre domestic three class system ever imagined?

Lucky for DL historically the majority of their customer base has been mathematically challenged.
motytrah is offline  
Old Nov 8, 15, 9:30 pm
  #38  
 
Join Date: Sep 2015
Location: IND
Programs: DL DM, Marriott PE
Posts: 353
Overall then these changes sound like a non-story for medallions. Possibly some kinks for FO/GM to deal with but that's not clear yet.
huskerchad is offline  
Old Nov 8, 15, 9:43 pm
  #39  
 
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,310
As a GM I really appreciate the certificate idea and hope its true, especially for long haul flights. With such tight inventory control upgrades are hard for us to come by and this is a nice idea.

I will add my voice to the many others who would be very concerned about being moved to a middle seat--or for me even a window seat. I really only sit in aisle seats and would prefer the back of the plane in an aisle over a window/middle in the front.

Ideally they would be able to program the upgrade system to allow for an option like "upgrade me only if an aisle seat is available." I'm sure this would not be complicated to program, though we are talking about Delta.

I'm wondering what the real benefit is for Delta in this? I don't buy the inventory control thing someone else mentioned.
jdrtravel is offline  
Old Nov 8, 15, 9:43 pm
  #40  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 598
Might be bad....

This could be a bad thing if they treat the C+ certificates like RUCs; in that only certain routes qualify/limited inventory. I could see certificates not being applicable for any international flights, LAX-JFK, HNL-ATL....etc.

To take this one step further, in the future, they may make C+ seat selection like complimentary first class upgrades at T-5d, T-3d..... It is based on available W(Up) inventory. Which we all know means near zero chance of getting it on the flight you want. I have a feeling they will slowly and quietly take away complimentary selection of C+ seats all together for PM/DMs also, and just give them more certificates. They will end selling discounted C+ seats till T-1hour versus a complimentary upgrade.

If they want to squeeze more money out of people, then the above will happen.
HaleiwaFlyer is online now  
Old Nov 8, 15, 10:04 pm
  #41  
 
Join Date: Aug 2009
Posts: 1,031
Originally Posted by jdrtravel View Post
C+ is often $99 each way. I just can't see people paying that for a drink, a bag of chips and a little extra room, except perhaps on long hauls.
People pay for $100 or more for Economy Plus seats in UA all the time and get nothing but 4-5 Inches of legroom.
Kensterfly is offline  
Old Nov 8, 15, 10:55 pm
  #42  
 
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
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Originally Posted by vsgvarun View Post
How do you think it would work if a GM purchased a C+ fare or upgraded with certificate, when it comes to the SDC policy? Does W have to be available? This might be a huge benefit because DL does not have several fare classes for C+. Essentially, if a C+ seat (W class) is available, then you can SDC for free?
This is an interesting one. If it meant you avoided the same fare class issues for SDC (much like the current premium cabin rules) this could be a huge incentive to buy W and have much more flexibility for SDC.
SamuelS is offline  
Old Nov 8, 15, 11:19 pm
  #43  
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
I just noticed that you will get 150% MQMs when flying on a purchased W fare (Delta Comfort +). It looks like DL is making it more like a Premium Economy product with bonus miles, free alcoholic beverages, premium snacks & entertainment...

http://www.delta.com/content/www/en_...ith-delta.html
vsgvarun is offline  
Old Nov 8, 15, 11:22 pm
  #44  
 
Join Date: Mar 2015
Posts: 1,989
I can see the Upgrade to C+ using Skymiles making an appearance soon...
PayItForward is offline  
Old Nov 8, 15, 11:30 pm
  #45  
 
Join Date: Oct 2015
Location: RDU (formerly CVG, DAY)
Programs: DL PM
Posts: 89
Originally Posted by PayItForward View Post
I can see the Upgrade to C+ using Skymiles making an appearance soon...
Didn't they do mileage upgrades when it was initially released as "Economy Comfort" a few years ago?
vsgvarun is offline  

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