Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 8, 2015, 10:31 pm
#46
Join Date: Feb 2014
Location: South Florida
Programs: DL GM, SPG GOLD, UA DIRT, AA PLAT, US (RIP), Hilton HHonors
Posts: 705
am i missing something here? why should W fares have anything to do with GM/FO FC upgrades?
Nov 8, 2015, 10:33 pm
#47
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I just noticed that you will get 150% MQMs when flying on a purchased W fare (Delta Comfort +). It looks like DL is making it more like a Premium Economy product with bonus miles, free alcoholic beverages, premium snacks & entertainment...
http://www.delta.com/content/www/en_...ith-delta.html
http://www.delta.com/content/www/en_...ith-delta.html
Nov 8, 2015, 10:36 pm
#48
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,782
Meh, this is a bunch of nothing except by making it a product Delta can offer it to the masses up front. On long haul flights folks will look at the sLUT fares and compare them to a W fare. If the price is right they will buy it. Much better than buying a sLUT fare then later begin pimped into upgrading. Otherwise I am not yet seeing anything to get excited about.
Nov 9, 2015, 12:19 am
#49
Join Date: Mar 2015
Posts: 1,989
It will be like the hotel style where lower elite gets 1 level upgrade while higher elites gets 1 or more level upgrades.
Even if Gold / FO gets a FC seat where available, Delta gets to report higher upgrade success along with double class upgrades.
It's a win / win for Delta
Nov 9, 2015, 12:26 am
#50
Join Date: Mar 2015
Posts: 1,989
http://www.delta.com/content/www/en_...ence-faqs.html
CAN I USE EXISTING CREDITS OR MILES TO UPGRADE TO DELTA COMFORT+?
>> Miles, eCredits and residual ticket values are not valid for Delta Comfort+ upgrades at this time.
>> Miles, eCredits and residual ticket values are not valid for Delta Comfort+ upgrades at this time.
Enjoy a new way to upgrade your seat and enjoy premium amenities and comfort on your next trip. Your miles can be used to pay the difference in a Main Cabin fare and a Delta One™, First or Business Class fare for eligible flights within the U.S. 50.
Take advantage of Upgrade with Miles during an original booking directly through Delta and:
Use miles to travel in Delta One™, First or Business Class.
Receive miles and Medallion Qualification Miles (MQMs) credit based on the cabin flown.
Take advantage of Upgrade with Miles during an original booking directly through Delta and:
Use miles to travel in Delta One™, First or Business Class.
Receive miles and Medallion Qualification Miles (MQMs) credit based on the cabin flown.
Nov 9, 2015, 1:30 am
#51
Join Date: Feb 2013
Location: AZ
Programs: DL, AA
Posts: 359
Many times the inventory is picked over (only hamsammich's left)
or C+ is completely sold out.
At least a window or aisle seat in last exit row is better (for me) than any middle
seat in C+. An "upgrade" to a middle seat in C+ is not an upgrade but a demotion/downgrade/curse.
(Are you listening, Delta?).
Nov 9, 2015, 5:15 am
#52
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,106
Given that DL hasn't actually announced this change yet, it's unclear if there will be an MQM bonus for buying C+.
Nov 9, 2015, 6:39 am
#53
Join Date: Oct 2009
Location: FLL / BKK
Posts: 703
Will be interesting to see how this rolls out. The 150% MQM is a bad idea. People could make diamond on 4 East Coast - SE Asia RT's per year. This will just even further bloat the ranks and we all know what they think about that:
“When Everyone is an Elite Flyer, No One Is”
“When Everyone is an Elite Flyer, No One Is”
Nov 9, 2015, 7:09 am
#54
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
Whatever happens, I think its pretty safe to assume that the initial roll out and implementation will be a complete CF... be sure to closely monitor your seat assignments whenever this happens.
My main concern is that FO/GM will be subjected to 'WU type availability in order to select a C+ seat. Currently its just first come first serve at T-72 for GMs, but I can see it being a mess if they hold back a few C+ seats for sale and prevent GM/FO from picking them, basically creating a two-tier upgrade system with FCM and C+M.
My main concern is that FO/GM will be subjected to 'WU type availability in order to select a C+ seat. Currently its just first come first serve at T-72 for GMs, but I can see it being a mess if they hold back a few C+ seats for sale and prevent GM/FO from picking them, basically creating a two-tier upgrade system with FCM and C+M.
Nov 9, 2015, 7:36 am
#55
Join Date: Feb 2012
Location: North America
Programs: DL Diamond, former UA1K MM lifetime (left UA for DL), FPCPlat, DL Biz and Plat Amex
Posts: 644
Tweet it! If Plat/Diam identify and post, might help
A public show and notification to other DL flyers. Perhaps if we make enough noise now, rules will protect us.
Nov 9, 2015, 8:02 am
#57
Join Date: Aug 2013
Location: DTW
Programs: DL PM, Natl-Exec Elite, Hertz-President Circle, Marriot/Starwood-Gold, HHonors-Gold
Posts: 678
This will not be welcome news to many business fliers, because most business fliers are required by company policy to only purchase regular economy. Usually add-ons to get more preferred coach seats are not allowed under most corporate travel policies, so unless you are a DM or PM that gets the upgrade automatically at time of booking, your going to be stuck in regular economy and would have to purchase the C+ upgrade with your own dollars.
Nov 9, 2015, 8:05 am
#58
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Except the footnote says "(5) Available on flights operated by Air France, Virgin Atlantic and Virgin Australia." ie: It applies only to real Premium Economy products.
Given that DL hasn't actually announced this change yet, it's unclear if there will be an MQM bonus for buying C+.
Given that DL hasn't actually announced this change yet, it's unclear if there will be an MQM bonus for buying C+.
So the question is how are they going to differentiate real premium economy W fare (AF, Virgin) from C+ W fare (Delta) in regard to bonus MQM.
Unless the real premium economy fare is assigned a new bucket.
Nov 9, 2015, 8:10 am
#59
Join Date: Mar 2010
Location: CLT
Programs: AA Platinum Pro, DL UA
Posts: 457
I am based in CLT and fly AA mostly and am Platinum Elite. I have no status with Delta but fly them domestically and internationally from time to time. For business travel, I'm required to purchase Economy class. In the past, I buy the Economy ticket on my corporate travel site, then go to the Delta sight and buy-up to Comfort Plus. Am I understanding that with the future changes I'll have to pay a $200 change fee, and fare difference, to upgrade to Comfort + - since I don't have status?
Nov 9, 2015, 8:11 am
#60
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This will not be welcome news to many business fliers, because most business fliers are required by company policy to only purchase regular economy. Usually add-ons to get more preferred coach seats are not allowed under most corporate travel policies, so unless you are a DM or PM that gets the upgrade automatically at time of booking, your going to be stuck in regular economy and would have to purchase the C+ upgrade with your own dollars.
Bear in mind that what nobody here knows yet is how DL will handle this on its major corporate contracts.