Why can’t business class award seats be booked on Delta.com for Air France flights?
Mar 19, 2012, 1:13 pm
#46
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Anyone have any AS miles? AF is an AS partner, and the availability to us should be the same as to AS members. By checking what AS can see, either we confirm that this is an IT thing and not DL purposefully blocking or else we confirm that the flights are available and can call DL and say "AS can book this, why can't you?".
Mar 19, 2012, 1:13 pm
#47
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
I think they may be making progress. I can now see the Business seats on my dates, but still get the "sold out" message. Yesterday I could only see Economy seats. The day before that there were no seats at all. HTH
Edit to add: intra-European AF flights still do not show up.
Edit to add: intra-European AF flights still do not show up.
Mar 19, 2012, 1:16 pm
#49
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Just got this from the twitter folks. Direct from @DeltaAssist:
We're currently investigating this situation. Updates will be published.^NG
We're currently investigating this situation. Updates will be published.^NG
Mar 19, 2012, 1:23 pm
#51
Join Date: Jan 2002
Posts: 197
I think they may be making progress. I can now see the Business seats on my dates, but still get the "sold out" message. Yesterday I could only see Economy seats. The day before that there were no seats at all. HTH
Edit to add: intra-European AF flights still do not show up.
Edit to add: intra-European AF flights still do not show up.
Since agents aren't acknowledging the problem and encouraging people to book DL flights instead, maybe this is an experiment to see how much DL metal skypeso award booking increases when AF is out of the picture?
Last edited by Ringside; Mar 19, 2012 at 1:28 pm
Mar 19, 2012, 1:46 pm
#53
Join Date: Jan 2002
Posts: 197
http://www.youtube.com/watch?v=L-seBAQy6Vk
Mar 19, 2012, 1:54 pm
#54
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Finally got an nswer from my DM to @deltaassist. They said they reported the issue to IT and they're looking into it.
Please, keep reporting the issue and DMing @deltaassist seems to be one way to do it!
Please, keep reporting the issue and DMing @deltaassist seems to be one way to do it!
Mar 19, 2012, 2:04 pm
#55
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Anyone have any AS miles? AF is an AS partner, and the availability to us should be the same as to AS members. By checking what AS can see, either we confirm that this is an IT thing and not DL purposefully blocking or else we confirm that the flights are available and can call DL and say "AS can book this, why can't you?".
Mar 19, 2012, 2:37 pm
#56
Join Date: Jan 2002
Posts: 197
E-Mail Reply!!!
SkyMiles replied to my e-mail! Enjoy the comedy of bad customer service!
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
Mar 19, 2012, 2:50 pm
#57
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
SkyMiles replied to my e-mail! Enjoy the comedy of bad customer service!
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
^
Mar 19, 2012, 3:55 pm
#58
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
^
Oh wow .
Originally Posted by blug
SkyMiles replied to my e-mail! Enjoy the comedy of bad customer service!
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
My E-Mail:
There is no award availability on Air France from JFK to Paris in
Business class on any date. Something is wrong with your system. If you
even see a flight come up, if you try to book it, it says sold out. This
is for ANY date you can try. Please fix it.
SkyMiles Reply:
Thank you for contacting Delta Air Lines. We apologize for the
inconvenience caused while navigating on delta.com.
Currently, we are unable to view, assign or change seats for flights
operated by Air France at www.delta.com. Please contact Air France
directly to request pre-reserved seats on this portion of your journey.
I regret any inconvenience.
Mr. Ringside, thank you again for giving us an opportunity to respond
to your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.
Sincerely,
Sean Smith
Online Customer Support Desk
http://www.delta.com
^.