Why can’t business class award seats be booked on Delta.com for Air France flights?
Mar 19, 2012, 8:12 am
#16
Join Date: Jan 2002
Posts: 197
I cannot get any date Air France non-stop JFK-CDG in Business to book. Sometimes you can see it on the website but then it can never be booked without the sold out error message! Plenty of availability on airfrance.us. DL agents say the flights must all be out of award inventory!
Mar 19, 2012, 8:33 am
#17
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
Still having issues on my end as well. I'm hoping this gets resolved soon.
Still having issues on my end as well. I'm hoping this gets resolved soon.
Mar 19, 2012, 8:40 am
#18
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
I gave @DeltaAssist a specific example of something that should show up but won't. I find it odd that KL inventory shows up, but then you get the sold out message when you try to do anything with it. Has anyone even seen an AF business seat in the last three days? I've only seen coach, and that gave me "sold out".
Mar 19, 2012, 8:43 am
#19
Join Date: Jan 2002
Posts: 197
I gave @DeltaAssist a specific example of something that should show up but won't. I find it odd that KL inventory shows up, but then you get the sold out message when you try to do anything with it. Has anyone even seen an AF business seat in the last three days? I've only seen coach, and that gave me "sold out".
Mar 19, 2012, 9:02 am
#20
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
Mar 19, 2012, 9:02 am
#21
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
I'm citing space on EF and af.us to them right now in a series of DMs. Also pointed out how KL inventory shows up on DL.dumb but then says "sold out" when trying to click through.
Mar 19, 2012, 9:05 am
#22
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
This is nothing more than an urban legend in the case of AF/KL. (It's clear that KE reduces what they give to partners, and it's likely true for other programs as well. I think CI was one that has been tested and is believed to be in that boat.) Before this hiccup happened, flights would show O1 in EF and be perfectly bookable through DL. Now there are simply zero AF flights that can be booked on DL.dumb, it seems. I can't even find an AF seat in business on flights that are O9. The only AF flight I've seen come up since last week was in coach, and it gave me the sold out error.
Mar 19, 2012, 9:07 am
#23
Join Date: Jan 2002
Posts: 197
The problem is it seems impossible to book any Air France Business Class award seat right now. The frustrating thing is, everyone seems to have your attitude that I'm just upset over award seat availability when there seems to be some kind of system bug.
Mar 19, 2012, 9:11 am
#24
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
Last J seat I saw was Friday night JFK-CDG. When I tried to book, I received the sold out error. Since then, all I see is Y. Even then, I still get the sold out message. Something is surely amiss if you and I are unable to book an award 
.
Paging 3C. Any thoughts / info on your end?
I have a wedding to attend in OTP and want to fly ST but may be forced to do *A.
Originally Posted by mtkeller
I gave @DeltaAssist a specific example of something that should show up but won't. I find it odd that KL inventory shows up, but then you get the sold out message when you try to do anything with it. Has anyone even seen an AF business seat in the last three days? I've only seen coach, and that gave me "sold out".
.Paging 3C. Any thoughts / info on your end?
I have a wedding to attend in OTP and want to fly ST but may be forced to do *A.
Mar 19, 2012, 9:22 am
#25
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Well, now @DeltaAssist has started treating me like I don't know what I'm doing and claiming the seats I'm seeing aren't award seats. I've reiterated that this worked until late last week and am awaiting a response.
Mar 19, 2012, 9:33 am
#26
Join Date: Jan 2002
Posts: 197
Can we challenge @DeltaAssist to book any Business Class AF ticket on any date right now without getting the message "We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights."
Mar 19, 2012, 9:46 am
#27
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
I'm only suggesting what it could be, bearing in mind that I don't know if it is a bug or not - I DO know that award travel to Europe is pretty heavy this year all across the board as apposed to my 'usual suspects' (IE FCO and any point in Italy is always a bear due to cruises) - if it's a bug, (which it very well might be, I wouldn't know unless I was at work and saw a memo) I hope they would fix it ASAP - again, it's just as frustrating for res if we can't get what our customers need - unhappy callers make for long work days.
Mar 19, 2012, 9:55 am
#28
Join Date: Jan 2002
Posts: 197
I'm only suggesting what it could be, bearing in mind that I don't know if it is a bug or not - I DO know that award travel to Europe is pretty heavy this year all across the board as apposed to my 'usual suspects' (IE FCO and any point in Italy is always a bear due to cruises) - if it's a bug, (which it very well might be, I wouldn't know unless I was at work and saw a memo) I hope they would fix it ASAP - again, it's just as frustrating for res if we can't get what our customers need - unhappy callers make for long work days.
I'm now checking flights in Jan/Feb 2013 and receiving the same message for any date.
Last edited by Ringside; Mar 19, 2012 at 10:00 am
Mar 19, 2012, 10:07 am
#29
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
I'm not at work (and never can post from there) but I was getting error messages on my end, even on a couple domestic flights yesterday - which makes my best guess is 'yep, it's a bug, and they are working on it'.
Mar 19, 2012, 10:27 am
#30
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
