“Shena”: The Definitive “Shenanigans” Thread
May 10, 2019, 7:23 pm
#3316
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Also, SDS passengers aren't eligible to go onto the upgrade list until after they've been confirmed onto the flight, if at all.
It's unfortunate that DL only displays a single standby list. It includes confirmed passengers without seat assignments (who aren't standby at all), genuine SDS people, and NRSAs. People should be listed in this order, but you can't tell the true standby list status of a given passenger.
It's unfortunate that DL only displays a single standby list. It includes confirmed passengers without seat assignments (who aren't standby at all), genuine SDS people, and NRSAs. People should be listed in this order, but you can't tell the true standby list status of a given passenger.
May 10, 2019, 10:56 pm
#3317
Join Date: Apr 2011
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How many passengers pay for first and then don’t select a seat?
Heck when I fail to elect a seat on ticket purchase DL assigns me one.
Heck when I fail to elect a seat on ticket purchase DL assigns me one.
May 10, 2019, 11:08 pm
#3318
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I also know from direct personal experience that if you SDC into the last available seat and it's blocked for gate assignment for whatever reason, the lists make it look like you cleared off of standby.
May 11, 2019, 9:44 pm
#3319
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I did once, when I used a certificate to upgrade and didn't particularly like any of the available seats (and I wanted to see what would happen).
May 11, 2019, 9:45 pm
#3320
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May 12, 2019, 4:15 am
#3321
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HUH? Most GAs process FC upgrades before they clear any standbys onto the flight. Usually they put standbys into the seats that have been vacated by the upgrades. [In fact IIRC there was a discussion here in the DL forum maybe about a year ago where at least one person who seemed to be an insider claimed that standbys are never technically confirmed on the flight and hence are ineligible for upgrades--although of course NRSAs clear directly into the best open seat.]
OTOH, if someone is on the standby list because they don't have a seat assignment even though they are confirmed on the flight, such a person would look like it was a standby clearing directly into FC but this is not at all what happened.
OTOH, if someone is on the standby list because they don't have a seat assignment even though they are confirmed on the flight, such a person would look like it was a standby clearing directly into FC but this is not at all what happened.
May 12, 2019, 6:29 am
#3322
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Speaking from personal experience if I cannot confirm the change in advance, I never clear into F as a SDSC/SDSB as UPGRs are prioritized ahead of everyone even those booked in F desiring to go earlier/later.
May 12, 2019, 9:02 am
#3323
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Actually, it shouldn't matter. If there's an available seat in F, SDSC is allowed. (Though if there's a no-show, there are all sorts of interactions with who has boarded already. I believe the paid F pax has priority over upgrades.)
May 12, 2019, 1:21 pm
#3324
Join Date: Feb 2019
Posts: 3,097
well, usually there won't be anyone in paid F on standby, and if there is, there usually won't be any open F seats. That doesn't mean that when there IS someone in confirmed F on standby that they won't be cleared before upgrades are processed.
May 12, 2019, 3:09 pm
#3325
Join Date: Apr 2010
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Also, SDS passengers aren't eligible to go onto the upgrade list until after they've been confirmed onto the flight, if at all.
It's unfortunate that DL only displays a single standby list. It includes confirmed passengers without seat assignments (who aren't standby at all), genuine SDS people, and NRSAs. People should be listed in this order, but you can't tell the true standby list status of a given passenger.
It's unfortunate that DL only displays a single standby list. It includes confirmed passengers without seat assignments (who aren't standby at all), genuine SDS people, and NRSAs. People should be listed in this order, but you can't tell the true standby list status of a given passenger.
Jun 6, 2019, 8:14 am
#3326
Join Date: Feb 2010
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Saw it for the first time a few weeks ago traveling BOS-RDU, called out the GA and Red Coat on the issue and they both seemed uninterested. When I landed in RDU, met with Red Coat, explained the issue and confirmed the Shena.
Long story.... sorry. Was #1 (of 3) BOS-RDU. Plane was 20 min late arriving and the GA had not cleared any upgrades, FC or C+. When the GA began boarding, I went to board with FC/DIAMOND and said that I had not been cleared, but was #1 . The GA said that his process is not to clear UGs until after boarding... yes that is what he said. I also saw two people standing at the desk, that seemed concerned about my inquiry. I said that I have a C+ seat and that somebody on that UG list would like it when I am cleared. The GA told me to board now or wait until the end and if there was an UG, I might get it. Very frustrated I looked for a Redcoat, but found another GA to help the BOS-RDU GA. She began processing and I did get the UG and the first GA told her to go away. I boarded in FC (3D) and then watched the whole thing. The two people that were waiting at the desk were put into 1C and 1D, the GA move a older, handicapped FC passenger to 2B (he needed help to stand up and to be moved). A Redcoat then came on board to UG the #2 (now #1 ) on the list to my seat and when she realized it was occupied (showed her my app), she sent him back to his seat, saying she didn't realize the UGs had been cleared. I called the Redcoat over as she leaving and said that there was some funny stuff going on with that GA and that the UG's should have been cleared long before boarding as the plane was late arriving. I then said that I thought the GA had no idea of the process and how he lost control of the situation, she said that she would handle it. In the air, the two in 1C and 1D had their feet on the bulkhead and drank the entire flight.
On arrival to RDU I sought out a Red coat and she reviewed that flight and confirmed my suspicions. I was the only one that got an UG. The two that were moved to 1C and 1D were not medallions, were not on the UG list, had Basic Economy tix and did not pay for the UG. No medallions got UG'd to C+, she suspected that he cleared standbys to those seats. Made a report to DL and today I noticed a 10K Customer Service Bonus. I called DL and they said that it was a follow up to my report.
Long story.... sorry. Was #1 (of 3) BOS-RDU. Plane was 20 min late arriving and the GA had not cleared any upgrades, FC or C+. When the GA began boarding, I went to board with FC/DIAMOND and said that I had not been cleared, but was #1 . The GA said that his process is not to clear UGs until after boarding... yes that is what he said. I also saw two people standing at the desk, that seemed concerned about my inquiry. I said that I have a C+ seat and that somebody on that UG list would like it when I am cleared. The GA told me to board now or wait until the end and if there was an UG, I might get it. Very frustrated I looked for a Redcoat, but found another GA to help the BOS-RDU GA. She began processing and I did get the UG and the first GA told her to go away. I boarded in FC (3D) and then watched the whole thing. The two people that were waiting at the desk were put into 1C and 1D, the GA move a older, handicapped FC passenger to 2B (he needed help to stand up and to be moved). A Redcoat then came on board to UG the #2 (now #1 ) on the list to my seat and when she realized it was occupied (showed her my app), she sent him back to his seat, saying she didn't realize the UGs had been cleared. I called the Redcoat over as she leaving and said that there was some funny stuff going on with that GA and that the UG's should have been cleared long before boarding as the plane was late arriving. I then said that I thought the GA had no idea of the process and how he lost control of the situation, she said that she would handle it. In the air, the two in 1C and 1D had their feet on the bulkhead and drank the entire flight.
On arrival to RDU I sought out a Red coat and she reviewed that flight and confirmed my suspicions. I was the only one that got an UG. The two that were moved to 1C and 1D were not medallions, were not on the UG list, had Basic Economy tix and did not pay for the UG. No medallions got UG'd to C+, she suspected that he cleared standbys to those seats. Made a report to DL and today I noticed a 10K Customer Service Bonus. I called DL and they said that it was a follow up to my report.
Jun 6, 2019, 8:47 am
#3327
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do you think people who WFBF or get legitimately upgraded never behave this way?
Jun 6, 2019, 1:00 pm
#3328
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Saw it for the first time a few weeks ago traveling BOS-RDU, called out the GA and Red Coat on the issue and they both seemed uninterested. When I landed in RDU, met with Red Coat, explained the issue and confirmed the Shena.
Long story.... sorry. Was #1 (of 3) BOS-RDU. Plane was 20 min late arriving and the GA had not cleared any upgrades, FC or C+. When the GA began boarding, I went to board with FC/DIAMOND and said that I had not been cleared, but was #1 . The GA said that his process is not to clear UGs until after boarding... yes that is what he said. I also saw two people standing at the desk, that seemed concerned about my inquiry. I said that I have a C+ seat and that somebody on that UG list would like it when I am cleared. The GA told me to board now or wait until the end and if there was an UG, I might get it. Very frustrated I looked for a Redcoat, but found another GA to help the BOS-RDU GA. She began processing and I did get the UG and the first GA told her to go away. I boarded in FC (3D) and then watched the whole thing. The two people that were waiting at the desk were put into 1C and 1D, the GA move a older, handicapped FC passenger to 2B (he needed help to stand up and to be moved). A Redcoat then came on board to UG the #2 (now #1 ) on the list to my seat and when she realized it was occupied (showed her my app), she sent him back to his seat, saying she didn't realize the UGs had been cleared. I called the Redcoat over as she leaving and said that there was some funny stuff going on with that GA and that the UG's should have been cleared long before boarding as the plane was late arriving. I then said that I thought the GA had no idea of the process and how he lost control of the situation, she said that she would handle it. In the air, the two in 1C and 1D had their feet on the bulkhead and drank the entire flight.
On arrival to RDU I sought out a Red coat and she reviewed that flight and confirmed my suspicions. I was the only one that got an UG. The two that were moved to 1C and 1D were not medallions, were not on the UG list, had Basic Economy tix and did not pay for the UG. No medallions got UG'd to C+, she suspected that he cleared standbys to those seats. Made a report to DL and today I noticed a 10K Customer Service Bonus. I called DL and they said that it was a follow up to my report.
Long story.... sorry. Was #1 (of 3) BOS-RDU. Plane was 20 min late arriving and the GA had not cleared any upgrades, FC or C+. When the GA began boarding, I went to board with FC/DIAMOND and said that I had not been cleared, but was #1 . The GA said that his process is not to clear UGs until after boarding... yes that is what he said. I also saw two people standing at the desk, that seemed concerned about my inquiry. I said that I have a C+ seat and that somebody on that UG list would like it when I am cleared. The GA told me to board now or wait until the end and if there was an UG, I might get it. Very frustrated I looked for a Redcoat, but found another GA to help the BOS-RDU GA. She began processing and I did get the UG and the first GA told her to go away. I boarded in FC (3D) and then watched the whole thing. The two people that were waiting at the desk were put into 1C and 1D, the GA move a older, handicapped FC passenger to 2B (he needed help to stand up and to be moved). A Redcoat then came on board to UG the #2 (now #1 ) on the list to my seat and when she realized it was occupied (showed her my app), she sent him back to his seat, saying she didn't realize the UGs had been cleared. I called the Redcoat over as she leaving and said that there was some funny stuff going on with that GA and that the UG's should have been cleared long before boarding as the plane was late arriving. I then said that I thought the GA had no idea of the process and how he lost control of the situation, she said that she would handle it. In the air, the two in 1C and 1D had their feet on the bulkhead and drank the entire flight.
On arrival to RDU I sought out a Red coat and she reviewed that flight and confirmed my suspicions. I was the only one that got an UG. The two that were moved to 1C and 1D were not medallions, were not on the UG list, had Basic Economy tix and did not pay for the UG. No medallions got UG'd to C+, she suspected that he cleared standbys to those seats. Made a report to DL and today I noticed a 10K Customer Service Bonus. I called DL and they said that it was a follow up to my report.
Jun 6, 2019, 2:16 pm
#3329
Join Date: Feb 2019
Posts: 3,097
you just ... found a GA? Like, this GA was just wandering around with nothing to do and you told them to go help at your gate and he/she did it???
Jun 6, 2019, 3:00 pm
#3330
Join Date: Feb 2010
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