Copa announced ConnectMiles
Jul 11, 2015, 9:10 pm
#91
Join Date: Jul 2004
Location: ORD-SXM-VNO
Programs: LH Senator, HHonors Diamond, IHG Diamond Ambassador, Marriott Platinum, Radisson Premium
Posts: 152
Did you activate your account yet? My upgrades did not show in my account until I clicked the link in the activation email they sent me. And their systems for sending the activation emails went down on Friday and may not be back up until early next week, according to the CS Rep I spoke with Friday evening.
It seems will have to call Copa on Monday to straight it out
Just wondering if any other Presidential Platinums out there without upgrade certificates in their accounts besides me?
Jul 14, 2015, 9:13 am
#92
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Have any of you been matched directly from any other Star Alliance program not named MileagePlus?
Have talked to four different reps, more than two hours on the phone over the last week as I try to collect information for a blog post. Some interesting tidbits but also some conflicting information.
Was told that matches from ANY Star Alliance would be automatic. But then was told only from MileagePlus.
Most recently, the figure of a challenge has appeared and EVEN if you were granted a match (MileagePlus), some are showing a 12/2015 expiration date. And you have until 9/30 to fly X, Y or Z amount of miles and secure X, Y or Z status until 02-2017.
Also, they are willing to evaluate matches from AA, LATAM but these cases will be reviewed on a case-by-cases basis. This answer can take upwards to 7-10 days and then you may have to submit documentation. You may receive a challenge as result from this as well.
Appreciate any info whether here or via PM as a try to create a comprehensive, wiki-style list.
Have talked to four different reps, more than two hours on the phone over the last week as I try to collect information for a blog post. Some interesting tidbits but also some conflicting information.
Was told that matches from ANY Star Alliance would be automatic. But then was told only from MileagePlus.
Most recently, the figure of a challenge has appeared and EVEN if you were granted a match (MileagePlus), some are showing a 12/2015 expiration date. And you have until 9/30 to fly X, Y or Z amount of miles and secure X, Y or Z status until 02-2017.
Also, they are willing to evaluate matches from AA, LATAM but these cases will be reviewed on a case-by-cases basis. This answer can take upwards to 7-10 days and then you may have to submit documentation. You may receive a challenge as result from this as well.
Appreciate any info whether here or via PM as a try to create a comprehensive, wiki-style list.
Jul 14, 2015, 10:11 am
#93
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
I just got a mail today with an answer about moving from LANPASS to Conectmiles.
I need to take a picture of the frecuent flyer card or something that shows my status. Then i will be evaluated and the will recibe the match to tje status they feel is closer to mine.
If is any help for anyone i got the info and i have to send it back to this email [email protected] you may save some days is you write to them and not calling the contact center
I need to take a picture of the frecuent flyer card or something that shows my status. Then i will be evaluated and the will recibe the match to tje status they feel is closer to mine.
If is any help for anyone i got the info and i have to send it back to this email [email protected] you may save some days is you write to them and not calling the contact center
Jul 14, 2015, 10:49 am
#94
Original Poster
Join Date: Sep 2012
Location: MEX
Programs: LATAMPASS, Copa ConnectMiles Gold
Posts: 266
I just got a mail today with an answer about moving from LANPASS to Conectmiles.
I need to take a picture of the frecuent flyer card or something that shows my status. Then i will be evaluated and the will recibe the match to tje status they feel is closer to mine.
If is any help for anyone i got the info and i have to send it back to this email [email protected] you may save some days is you write to them and not calling the contact center
I need to take a picture of the frecuent flyer card or something that shows my status. Then i will be evaluated and the will recibe the match to tje status they feel is closer to mine.
If is any help for anyone i got the info and i have to send it back to this email [email protected] you may save some days is you write to them and not calling the contact center
Jul 14, 2015, 10:10 pm
#95
Join Date: Jun 2012
Location: In between PTY, MEX and CPH
Programs: Flying Blue Plat, SAS Eurobonus Silver, Connect Miles Gold, Marriott Lifetime Plat, Hyatt Disc.
Posts: 587
I was in PTY on Sunday and stopped by one of the many ConnectMiles information desks (they have put up at least 4 temporarily), to enquire about expiry of status achieved through status match - in my case MP.
The agent told me with no hesitation that it would last 18 months, or until Jan 2017.
I sense a lot of confusion though, so I will ask a different agent on Thursday when I come to PTY again. Just to test the validity of the information.
The agent told me with no hesitation that it would last 18 months, or until Jan 2017.
I sense a lot of confusion though, so I will ask a different agent on Thursday when I come to PTY again. Just to test the validity of the information.
Jul 15, 2015, 1:05 pm
#96
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
Toke them less than 24 hours after sending my info to [email protected] for the answer:
"Buenos días Sr. Fernandez
Hemos recibido su prueba de status en LANPASS.
Para continuar, lo invitamos a visitar nuestro sitio web www.connectmiles.com<http://www.connectmiles.com> para afiliarse a nuestro programa.
Una vez afiliado, por favor envíenos su número de cuenta ConnectMiles para poder proceder y asignarle status PreferMember."
What it says is that i have to enroll in the website and then send the Acount number back by email. Them i will get the status match.
Just Perfect
use that mail
"Buenos días Sr. Fernandez
Hemos recibido su prueba de status en LANPASS.
Para continuar, lo invitamos a visitar nuestro sitio web www.connectmiles.com<http://www.connectmiles.com> para afiliarse a nuestro programa.
Una vez afiliado, por favor envíenos su número de cuenta ConnectMiles para poder proceder y asignarle status PreferMember."
What it says is that i have to enroll in the website and then send the Acount number back by email. Them i will get the status match.
Just Perfect
use that mail
Jul 15, 2015, 3:20 pm
#97
Original Poster
Join Date: Sep 2012
Location: MEX
Programs: LATAMPASS, Copa ConnectMiles Gold
Posts: 266
Toke them less than 24 hours after sending my info to [email protected] for the answer:
"Buenos días Sr. Fernandez
Hemos recibido su prueba de status en LANPASS.
Para continuar, lo invitamos a visitar nuestro sitio web www.connectmiles.com<http://www.connectmiles.com> para afiliarse a nuestro programa.
Una vez afiliado, por favor envíenos su número de cuenta ConnectMiles para poder proceder y asignarle status PreferMember."
What it says is that i have to enroll in the website and then send the Acount number back by email. Them i will get the status match.
Just Perfect use that mail
"Buenos días Sr. Fernandez
Hemos recibido su prueba de status en LANPASS.
Para continuar, lo invitamos a visitar nuestro sitio web www.connectmiles.com<http://www.connectmiles.com> para afiliarse a nuestro programa.
Una vez afiliado, por favor envíenos su número de cuenta ConnectMiles para poder proceder y asignarle status PreferMember."
What it says is that i have to enroll in the website and then send the Acount number back by email. Them i will get the status match.
Just Perfect
use that mailOn another note, has anyone found a way to add an existing reservation (made prior to ConnectMiles enrollment) to their ConnectMiles profile? I tried entering the "My Reservations" area, but couldn't find a way to do it online. Even the agent I spoke with today was also unable to do this.
Jul 15, 2015, 3:39 pm
#98
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
Glad to hear it works for some people. I have no idea how to get Copa to respond to me. I called them again today, and all I could get from the agent was that they received my email request. He seemed unable to do anything with it, but at least he acknowledged that they received it. But come on -- it's been five weeks, and they can't give a yes or no?
On another note, has anyone found a way to add an existing reservation (made prior to ConnectMiles enrollment) to their ConnectMiles profile? I tried entering the "My Reservations" area, but couldn't find a way to do it online. Even the agent I spoke with today was also unable to do this.
On another note, has anyone found a way to add an existing reservation (made prior to ConnectMiles enrollment) to their ConnectMiles profile? I tried entering the "My Reservations" area, but couldn't find a way to do it online. Even the agent I spoke with today was also unable to do this.
Darren did you send an email to the address that i Added, they work really fast, only about 28 hours and i got my responce and Match.
They Match me into GOLD considering the segments and kilometers i have fly this year. For my status i on LAN i thinked i will be matched to Platinum.
Last edited by PABLOCO; Jul 15, 2015 at 3:51 pm
Jul 15, 2015, 4:50 pm
#99
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Status Match to Presidential Platinum completed from AA's Executive Platinum
Just posted an update on my blog (link in signature).
DarrenChannel, write to the email. They can help you in English, Spanish or Portuguese.
After a week and two attempts, finally got my match. I explain the details on the blog but I had to call in twice, and then received an email asking to prove my status (from that same email address QAL).
Sent it in and within 24 hours my status was updated. Expiring 2017.
The only thing I have yet to get a clear answer is regarding matches from Star Alliance (outside of UA).
If anybody tries to match from Turkish, Lufthansa or Avianca. Please let me know what results you get.
DarrenChannel, write to the email. They can help you in English, Spanish or Portuguese.
After a week and two attempts, finally got my match. I explain the details on the blog but I had to call in twice, and then received an email asking to prove my status (from that same email address QAL).
Sent it in and within 24 hours my status was updated. Expiring 2017.
The only thing I have yet to get a clear answer is regarding matches from Star Alliance (outside of UA).
If anybody tries to match from Turkish, Lufthansa or Avianca. Please let me know what results you get.
Last edited by Viajero Millero; Jul 15, 2015 at 5:06 pm Reason: Typo
Jul 15, 2015, 4:57 pm
#100
Original Poster
Join Date: Sep 2012
Location: MEX
Programs: LATAMPASS, Copa ConnectMiles Gold
Posts: 266
Darren did you send an email to the address that i Added, they work really fast, only about 28 hours and i got my responce and Match.
They Match me into GOLD considering the segments and kilometers i have fly this year. For my status i on LAN i thinked i will be matched to Platinum.
Jul 15, 2015, 5:49 pm
#101
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
Just posted an update on my blog (link in signature).
DarrenChannel, write to the email. They can help you in English, Spanish or Portuguese.
After a week and two attempts, finally got my match. I explain the details on the blog but I had to call in twice, and then received an email asking to prove my status (from that same email address QAL).
Sent it in and within 24 hours my status was updated. Expiring 2017.
The only thing I have yet to get a clear answer is regarding matches from Star Alliance (outside of UA).
If anybody tries to match from Turkish, Lufthansa or Avianca. Please let me know what results you get.
DarrenChannel, write to the email. They can help you in English, Spanish or Portuguese.
After a week and two attempts, finally got my match. I explain the details on the blog but I had to call in twice, and then received an email asking to prove my status (from that same email address QAL).
Sent it in and within 24 hours my status was updated. Expiring 2017.
The only thing I have yet to get a clear answer is regarding matches from Star Alliance (outside of UA).
If anybody tries to match from Turkish, Lufthansa or Avianca. Please let me know what results you get.
Jul 16, 2015, 8:13 am
#102
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
I just called ConnectMiles there (USA number as panama number has an issue). 3 minutes on hold to connect to agent. Agent confirmed that I can be matched to Silver now (from UA silver) and then when I make UA Gold next month that I can get my CM to Gold too (After sending email proof of new status with UA) - only reason I am requesting CM Silver now is because I have an upcoming flight with them next week
Agent then took a full 2 minutes to get my status match to silver, and I am now good to do
. Amazingly quick service
Agent then took a full 2 minutes to get my status match to silver, and I am now good to do
. Amazingly quick service
Jul 16, 2015, 9:41 am
#103
Join Date: Jun 2015
Programs: LAN COMODORO
Posts: 522
Guys when you got matched did yours online acount changed right away or i toke it a while.
I got the match yesterday about 20.00 GTM. If i go online now i can see on the top left that i am Gold. It also say it on next to the elite progress bar. But in the bar it self still says that i need to fly 25K miles to get silver and if i got to my Frecuent Flyer Card is still on Blue...next to it you can see the current benefits of your status, and i have all from Gold
Does anyone had the same problem
I got the match yesterday about 20.00 GTM. If i go online now i can see on the top left that i am Gold. It also say it on next to the elite progress bar. But in the bar it self still says that i need to fly 25K miles to get silver and if i got to my Frecuent Flyer Card is still on Blue...next to it you can see the current benefits of your status, and i have all from Gold
Does anyone had the same problem
Jul 16, 2015, 10:08 am
#104
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Guys when you got matched did yours online acount changed right away or i toke it a while.
I got the match yesterday about 20.00 GTM. If i go online now i can see on the top left that i am Gold. It also say it on next to the elite progress bar. But in the bar it self still says that i need to fly 25K miles to get silver and if i got to my Frecuent Flyer Card is still on Blue...next to it you can see the current benefits of your status, and i have all from Gold
Does anyone had the same problem
I got the match yesterday about 20.00 GTM. If i go online now i can see on the top left that i am Gold. It also say it on next to the elite progress bar. But in the bar it self still says that i need to fly 25K miles to get silver and if i got to my Frecuent Flyer Card is still on Blue...next to it you can see the current benefits of your status, and i have all from Gold
Does anyone had the same problem
The card color is odd, though. They should update it (I'm still showing blue).